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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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The premium price is insane. Childcare is hard enough already - why charge people $40 a month for access.
Expensive options and dont like auto renewal sites
It's fine. I think you should be more upfront about what you get for free (virtually nothing) versus what is offered for "Basic." I am willing to pay, I just didn't like the subterfuge.
The site is easy to navigate and the selection of potential care-givers is great!
Can't update account information, error messages are not informative, FAQ not helpful and email resolution is slow and not in line.
Don't appreciate all of the solicitation for upgrades
Well I just wasn't thinking that you were going to charge my card the entire annual fee today. What happens if I discontinue use? Do I get a refund?
There is literally no customer support at all. The phone number tells you to use the website and the website requires that you log in for them to help, bit when the problem is that the Login procedure itself does not recognize any email address input at all for the log in, you cannot complete the help form. This is an unattended site that takes member's money and then does not respond.
Not a great experience having to pay so much up front before even getting to really see who's applied and if we will find anything that could work for us. Makes it feel more like a scam service is less likely to prove useful, so collects up front), than if you pay when you hire or even contact someone you're actually interested in.
The extra fees and fine details are obnoxious to discover after the fact - especially the background check fee. That should have been up front disclosed at the beginning of the upgrade process, not something locked into after the fact.
Hi Eithne,
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't really have an opinion yet since i just started using your svc.
Hi Daylene,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004468 with your message.
Waiting 5 minutes to see a page pop up is tooooooo much. Push buttons need to be poked 3 or 4 times
It really is difficult to navigate your plate form. May I suggest you make videos to show people to click through to figure out all the options.
HI Cindy,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004465 with your message.
Your primary interest seems more about generating additional cash for you than best serving my needs. I may be mistaken and will reserve judgment. Thank you.
Hi Michael,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004452 with your message.
I would have liked more information about how this all works.
Hi Janet,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004448 with your message.
I like being able to view the people and their experience and rates
Hi Patricia,
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
You are over priced for what you offer and the fact that I can't make my own choices on how much I want to pay (it's only by hour) is ridiculous. If I wasn't desperate I wouldn't use this site EVER!
Hi Jennifer,
We appreciate your review. We'll be sure to share your feedback with our management team.
I TIRED TO SIGN UP FOR PREMIUM WHICH SHOULD HAVE COST ME 111.00 FOR THE Yr... IINSTEAD YOU CHARGED ME 354.00! Wtf! I did not authorize anything but the 111.00 payment. YOU ARE SCUMMBAGS and I am going to let everyone know what a scumbag organization you are!
Hi Colleen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004445 when you message.
I want to cancel and get a refund. Just signed up
Less than an hour ago and had a basic membership for about a week. The list of cleaners was not as extensive as expected. PLEASE CANCEL AND REFUND
I don't understand how to use this website. I have to pay to leave a message with a worker? And it said $12.—- My account is changed $124. Why?
Hi Diana,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004442 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sarah,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004483 with your message.