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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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Care.com website did not indicate it was paid, now it appears I was charged twice foe an annual subscription. I was unable to contact anyone care.com for assistance.
UX experience is okay but not up to the mark. I'm encountering errors in performing functions.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004655 when you message.
The upsell of unlimited background checks is offsetting. I thought the membership came with this.
We appreciate your review. We'll be sure to share your feedback with our management team.
The Website is unclear and it feels like an expensive rabbit hole. You don't know where you are going until you are there and you cant go back. So far I would not recommend the site at all.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004661 when you message.
Site is slow and certain pages do not load properly.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004663 when you message.
Don't even have an account and was charged on my card and they refuse to give a refund. Never even worked for this cite or wanted to. $#*! this stupid $#*! $#*!. No one sign up for them
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004664 with your message.
Let's be real and honest about this. If truth were told, Care.com, isn't about caring at all. Not impressed with "up-grade your membership" fee's... very deceptive. Like being pick-pocketed. Be upfront with a menu of membership levels and services.
We appreciate your review. We'll be sure to share your feedback with our management team.
Thought I was signing up for a monthly charge… please call me to correct. Website misleading, contact # wrong. Pls call me to switch to 1 month or clarify charge *******239
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004668 with your message.
I'm very impressed with the number of candidates, and also with their stated qualifications.
Hi David, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Evidently I started to open a Care.com account for years ago seeking care. Now I am wanting to provide care. That is not being offered to me as an option even though I have gone to the Internet site and updated my profile. I just signed up with Care.com Hoping that I could actually use this site for gainful employment, Yet I am still only offered the opportunity to request care. All of my contact information is in your system so if you would assist me in a very easy-for-me manner, I might change the rating. I look forward to your assistance.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004670 with your message.
Didn't get the opportunity to preview my listing yet
Hi Crystal, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004672 when you message.
The system keeps trying to upgrade me and I am not able to send a second message to a potential aide
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004675 with your message.
So far so good, what is offered. Have no idea how will go finding and selecting a caregiver sponsored by Care.com
HI Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004677 with your message.
There have been technical issues trying to pay for the service.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004678 when you message.
I didn't want to sign up for renewal and it didn't give me a way to opt out.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004679 with your message.
I tried to upgrade all day yesterday and suddenly at 7 pm it worked after about 30 tries.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist, if you have any other questions/issues, if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004685 when you message.
I have questions about service and cancellation policies, the last time I had a premium account we cancelled and was continually charged, it took several calls to get it fixed. Now your service only allows email, that is not a good start. I wanted to speak with an actual human on the phone and couldn't. I know you guys communicate through email, I just don't think that's good customer service.
Unclear about security check, thought this site provides workers that have security check already.
Where did the Check Plan thing come from. I did NOT agree to double my payment.!
I absolutely hate using this website. I only use it because there aren't other options.
Hi Angela, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number REV-018978 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
I'm so sorry to hear you have been having trouble reaching someone to assist you. Please reach out to us through our Contact us link at help.care.com or through Facebook messenger and we'd be happy to assist. Please include Reference Number REV-004653 in your response.