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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I've only had one applicant for my nanny position, who doesn't even fully meet my requirements. They also don't have any background or safety verification (besides their phone was verified) so i have to pay for that extra. I'm disappointed that one has to pay for every little service extra. Premium is not premium at all - it feels more like I just booked a flight with Spirit, meanwhile I wanted to fly with Delta.
I pissed away over $150! Because the site said there are sitters then come to find out there is not and it only me asking if some can watch my kids!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004608 when you message.
I have no idea of what to do next for the candidates that I selected before the money was collected.
I am disappointed that you do no screening and leave that to me to do.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004609 when you message.
I now have had to sign up for Premium twice, with all my previous favorites and messages gone. Attempts to update job posting or profile usually fail.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV--004610 when you message.
It's difficult to use because you have to pay to play.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Didn't like had to join before contacting person wanted to hire per her profile... I hope she is available would have preferred to know that first!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004614 when you message.
I've used Care before (many times actually) and your website improvements are spectacular!
Hi Marybeth, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
It has been user-friendly to date with good information.
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004616 when you message.
I don't have the bandwidth to work this hard to get started. That's why I need a caregiver, Not to be disagreeable, but simplify please!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004620 when you message.
Could not highlight all the points of what I need in your choices
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004623 when you message.
It is kind of a racket to me. First there is a monthly fee and then there is another fee for background checks and then numerous other fees for contracts etc. Very expensive and still a lot of responsibility on our end to arrange everything.
We appreciate your review. We'll be sure to share your feedback with our management team.
It is ridiculous that you have to pay to message. What is this good for!?
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Difficult to use the iPhone app. Things were changed on my posting without my approval
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004628 when you message.
Ridiculous I have to pay just to respond to messages from potential caregivers.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I am very disappointing in your website. After wasting my night trying to find a health care aide. Every one of the seven I selected were not available. Please refund me my money as I just paid tonight & I want be using your site. Please advise!
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004631 when you message.
I like that there are background checks and recommendations for pay levels.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Your babysitter can show up as late as they want, and they often do, and care.com will not give you a refund or even a credit on your account. You will be paying for hours worth of time during which your babysitter is not present, on top of missing whatever appointment you booked the babysitter for to begin with. There is also a Care.com transaction fee for each babysitting appointment which they will not refund for a late appointment or no-show, on top of their exorbitant membership fees. By using Care.com, you may as well be burning your money.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004633 with your message.
We have been a paid homepay account holder for 4 years and our nanny for the past 4 years is leaving and we do not feel we should have to pay care.com as well to post the job and view the responses. If we can't replace the nanny than we can no longer use homepay. We feel like by paying for homepay we should get the benefits of using care.com free of charge. Also, there should be a way to communicate with someone that can help with both homepay and care.com at the same time... We had to make multiple calls between both providers and wasted a ton of time on hold and had to go back and forth several times...
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004638 with your message.
Would like to talk to Stacy on the phone before I go further. Messaging seems to block my number.
Hi Patrick, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004647 with your message.
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Hi Sudharsan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004651 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004604 when you message.