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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
This summary is generated by AI, based on text from customer reviews
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I found you by Google. I found perfect lady but now can't get back to her. Looking for Mary L. Thank you Miss Susan
I paid for my membership yesterday and today it is not letting me log in
Hi Jessi, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004738 when you message.
Feel that there needs to be more options to select for care as we also have a pet that we need care for and meal preparation and help with clean up after meals.
Hi Betty, We appreciate your review. We'll be sure to share your feedback with our management team.
Your "how to post a job" instructions stated that a job wouldn't be posted until "Saved." But it was posted inaccurately twice before I could add a title and other details. The instructions made it sound like clicking "Submit" wouldn't post the job, but that "Save" needed to be subsequently clicked for it to be posted.
Hi Mar, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004719 when you message.
So far you page crashes constantly and you did not give me the 20% discount on the membership.
Hi Tanya, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004716 when you message.
The site has charged me several times and now im annoyed
Hi Khiana, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004714 when you message.
Confusing... Paid for an annual subscription then get hit up for $240 annual for background checks. But it appears this is free with the premium version. And if I want to wait, can I still get the same deal later this week?
Super confusing / lack of information
Hi William, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004709 when you message.
Thank you for assisting in organizing the process of qualifying candidates.
Hi Dan, Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
I am not able to chat or set my profile up as a caregiver
Hi Sue! We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004704 with your message.
Instructions for how to use site are not clear and easy to find.
Hi Karen, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004697 when you message.
Can't do anything without paying a ridiculously high monthly fee.
We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer. If you want to reach out, through our Help Center contact us link at help.care.com or Facebook Messenger we are happy to try to help. Please include Reference Number REV-004589 when you message.
Its a bit confusing between basic membership and premium. It makes it seem like you cant do anything unless it is a premium membership
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004591 when you message.
The login button didn't load the sign in information. I had to try 3 times. When sending a message, I received an error message and was asked to try again later. Not a great start for this for service.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004592 when you message.
I'm not currently able to send messages to prospects. I just paid for my subscription. The "send" button isn't working.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004594 when you message.
I love being able to view all the caregivers as well as describe our family to find the best fit!
Hi Kellee, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
Signed up for the second time for premium, tried to go to the jobs function to post a job I urgently need filled, and once again your website doesn't work. What a waste of money
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist with your job posting if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004598 when you message.
Why did they charge 60 dollars off the git go? How come you don't have email? How do I get ahold of the sitter?
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004599 with your message.
I just want a babysitter. I've paid money and this feels more like a dating site than anything helpful.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004601 when you message.
Why is this so expensive? 75 bucks for 3 months? Then after I put my information in I get a message "not sent error" really? I've been signed up for 10 minutes and am unhappy already.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004602
when you message.
There is no indication where to cancel my subscription, I do not like that!
Hi Markus, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004603 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Susan, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004749 with your message.