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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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This app does not work. It keeps closing. It won't let me access messenges. I paid for it and demand a refund! I don't want this app. I want a refund
I have tried to make payment twice using different payment types with no luck. Definitely a system error and not user error. Very disappointing when I am trying to message a sitter.
Hi Katherine, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004837 when you message.
Add ons! And I still need to pay for the person to come every month. Perhaps I just don't understand how this works. Seems like a lot out of pocket up front.
Hi Dee, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
I don't know what the extra $20.00 charge is for. I didn't want anything but 1 month membership.
Hi Carol, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004835 with your message.
The site is fairly easy to navigate and gather information from.
Hi Kylie, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Had a lot of trouble with website updating my personal information. Like address.
Hi Rick, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004825 when you message.
I don't like that when I use the messaging window I can't easily scroll back to see other parts of the message.
Hi Jenna, We appreciate your review. We'll be sure to share your feedback with our management team.
I paid to find a caregiver and there is one option available in my area. Rip off
Hi Meshell, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004820 when you message.
I just signed up and found the posting process really great, thanks!
Hi Abby, Thank you so much for sharing your thoughts. I will be sure to share your valued feedback with our product team!
I am only hiring a caregiver initially for one evening. While I will need help in the future, I should have been notified initially that I needed to take out a membership prior to selecting a caregiver.
Hi Joan, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
It was hard to find specific info about the difference between regular/plus, I'm still confused about what i really paid for regarding the criminal/vehicle records because it seems Ill only have access to the records if I pay extra again
Hi Sofia, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004797 with your message.
Just unsure about connecting with caregivers on this forum and switching caregivers. I will see how this goes. Thanks.
Hi Veronica, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004798 with your message.
I am so disappointed using this app. It's been a few hours since I signed up and still can't even get a profile photo to be approved. I would like a refund and to cancel the account.
Hi Joy, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004787 when you message.
Seems like a scam how you make us sign up for subscriptions. I guess time will tell.
Hi Joy, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
After filling out the additional details, the website reports and error on trying to save. Also, I am limited to posting one time a day when I need a caregiver two times a day.
Hi John, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004775 when you message.
I'm now waiting for contact. I'm not sure how it works as I'm not used to an app.
Hi Gail, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004773 with your message.
- issues with billing
- paying for services that should've been included
Hi Monika, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004772 when you message.
I wish I didn't have to pay so much to access it, but otherwise it seems ok.
Hi Leah, Thanks so much for the review! I will be sure to share your valued feedback with our product team.
It has been easier than I thought it would be so far. I just hope we can find the help we need.
Hi Keith, Thank you so much for sharing your thoughts. I wish you luck on your search!
I am not able to change my city/address at all!
And I am not able to add my children without having to mention their names and dates of births, which I am not comfortable giving!
Hi Shan, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004752 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Isela, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004843 when you message.