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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I did not know how this was going to come out but it was easy.
Constant pop ups and up sells. I haven't had a chance to peruse yet.
Hi Travis, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004932 when you message.
I think I was misled on how expensive this is just to message someone. The box I ticked said 12.99 or so monthly, but I was charged for a year?
Hi Tisha, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004927 when you message. You are shown before you purchase you are billed for the full length of your subscription up front.
Its been very easy to navigate the searches I'm doing
Hi Jeff, Thanks so much for the great review! I’m happy to hear you are enjoying your experience with the site!
The constant push notifications to upgrade irritating and make it difficult to use the website. It's hard to know what's really going on as some of the caregivers Are listed as premium carriers while others are not and I really don't know what that means. Very simple intuitive website would be nice without all the push notifications it was a clear understanding of the outset of what you're getting for your money.
Hi Michael, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004911 when you message.
Your website is not very user friendly, I just joined and haven't found communication to be easy
Hi George, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004908 with your message.
I just signed up for premium membership. It said $12.95 a month, and I've been charged for the entire year. I feel misled. I am not happy about this.
I thought I was signing up for a trial period with a monthly charge, and you dinged my checking account for $131.40. SHAME ON YOU!
Hi Betsy, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004903 when you message.
Very easy to find a person with the qualifications I need.
Hi Joyce, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Promo code from email was not accepted after multiple tries (unlock20)
Purchase screen didn't work on first attempt so had to start process over
Hi Jennifer, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004901 when you message.
Having to upgrade to be able to contact the caregiver or even get complete instructions was disappointing. I didn't realize what I was getting into before I clicked hired.
Hi Debbie, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004900 when you message.
I am new today with the Upgraded Account on Care.com
Care.com did not Job Post the Care Givers I selected, so how do I go about replacing applicants?
Easily moving through the website. Easy to view profiles.
Hi Violet, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
It's terrible that you have to pay extra to contact or message someone.
Hi Rachel, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It seems to be a good website, i just suspect that the message that was sent to me right when i registered was a bot, whose purpose is to prompt upgrading.
Hi Christian, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004876 when you message.
It is not a very easy website to navigate especially trying to figure how to get in touch with care givers.
Hi Virginia, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004875 when you message.
So far fairly straightforward, although I would like to know things like how far in advance of need I should start hunting for a caregiver.
Hi Frances, Thanks for the great review! We'd be happy to help you with the issue you are having. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004874 when you message.
I don't like that there is no option for a 1 month membership. I am only looking for someone to clean but I am forced to pay for 3 months to do that.
Hi Markus, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004860 when you message.
Charged me to even see if anyone was available. Can't change my address.
Hi Laurie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004845 with your message.
It would be nice to sort through providers who aren't available instead of wasting time looking at ones who are already booked.
Hi Kim, We appreciate your review. We'll be sure to share your feedback with our management team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marilyn!
Thank you for your feedback! I am so glad to hear you have had success with the site! :)