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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I need to talk to the babysitter prior, can't find a way to do this easily
It's ridiculous to charge a monthly fee for a service I will only use once
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005012 with your message.
Great service. Well organized and easy to use. Appreciate the helpful tips and suggestions. Felt a little nickle-and-dimed with the add ons.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
Hard to navigate between needing services and applying for positions even with two different email accounts.
We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
New so my opinion has not really been formed - good so far.
Thank you for the 4 star review.
I am trying to change my address and the system is not able to recognize my new address... this is odd. It still has a very old address in the system.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004995 with your message.
The discount offer conveniently did not work. Your guidance about composing my listing was too vague.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-004994 with your message.
It's easy and I hope I can find great people to help me take care of my dad.
Thank you for the 5 star review.
Thank you,
Care.com Member Care Team
Very difficult to navigate - multiple ways to find someone make this very confusing. It's really unclear how to proceed once someone sends me a message.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004982 when you message.
It was an unpleasant surprise to have to sign up for a monthly membership just to send a message to a caregiver, especially since you can look at profiles without the monthly membership.
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004972 with your message.
The only thing I'd recommend so far is to be able to sort by rating as we really would like someone with experience and reviews for this task. Thanks, great otherwise!
Thank you for the 4 star review. We'll be sure to share your feedback with our management team.
The nickel and diming really is annoying. Be upfront about it and dont let me create a profile without paying if youre going to require payment to do anything
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004965with your message.
Keeps telling me my freaking pw is wrong and I have reset it already this is insane
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004964 with your message.
Trying to figure out how to contact caregiver, also when i select caregivers why dont you have an option to see the caregivers i selected {hearted}
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-004963 with your message.
There are to few filters. I need childcare in the afternoon evenings and there is no way to filter
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number
REV-004956 with your message.
So far, the process has been easy and 'promising'. If I'm not able to find a match though, I will be disappointed that I paid.
Thank you for the 4 star review!
Just signed up I have not experienced anything but the service money game on the sign up!
Hi Charles, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004944 with your message.
Easy to find candidates, haven't talked to any yet. Stay tuned...
Hi Julie, Thanks so much for the great review! I’m happy to hear you are finding success with the site!
I signed up for a $12 a month service and you charged me over $150 and I can't even use the service because I can't change the zip code
Hi Lisa, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004942 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005019 with your message.