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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I have been trying to enter my special needs child's date of birth 15 minutes. This is not a good start.
Allow special characters in the ads! Exclamation points are happy! And btw, spying on the help by dropping in and having the neighbors spy on them is strange, paranoid advice IMHO.
Hi There, We appreciate your review. We'll be sure to share your feedback with our management team.
Having some trouble with editing because I didn't understanding how to set up the account to begin with.
Hi Melissa, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005095 with your message.
No experience yet but looking forward to meeting caregivers.
Hi Jim, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005096 with your message.
24 hours to find a one time baby sitter, would of paid the $40 if I didn't know that first. Wasted my time
Hi Rachel, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005087 when you message.
So far your website seems to be designed to manipulate the consumer into buying potentially unnecessary add-on features to increase the monthly payments. There should be some examples on here of these added features and how they help prior to purchase. People who come here seeking service are likely very vulnerable, both financially and emotionally.
Hi Wes, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Didn't know I was opting for the expensive option until it was done
Hi Mary, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005076 with your message.
Good very happy with what I need in finding a caregiver
Hi Robin, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Care.com implies that care givers have had background checks completed to be members, but users looking for care givers of the site are prompted to pay for background checks, please explain.
Hi Steve, All Providers are required to complete an enhanced caregiver screening to include a background check called a CareCheck, which is based on the information the caregiver provides to us. It includes:
Social Security Number trace
National Sex Offender Public Website search
Multi-jurisdictional criminal database search
Federal and county criminal records search
Provider profiles will display a CareCheck badge with the date that the last CareCheck was run. CareChecks will be re-run annually.
Care.com uses CareChecks to help maintain a safe community and their results are not shared.
We do recommend a Seeker always run their own background check as part of the hiring process for results that may include:
The most recent records covered by a CareCheck
Alternative names, such as maiden names and associated criminal records
Additional information such as driving history, traffic violations, and civil records
Your own copy of these reports (as CareCheck reports are not shared)
Feels like those dating sites where you get stuck w/auto renewal.
Hi Maria, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005056 when you message.
I have used Care.com for years and I have successfully and joyfully finding a wonderful care givers that not only help me managing my family but they become part of it.
Hi Itzel, So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
I really would like a phone number where I could talk to a real person and get questions answered by a real person.
As an online-based company, we utilize our online capabilities to the fullest, we are happy to answer any questions you may have. You can reach us through our Contact Us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005044 in your response.
Why let me make an account if I have to pass a paywall to get to anything? And why make that paywall at least 3 months long? There should be an option for at least a month subscription for people who want to try the service but not commit over a hundred dollars to a membership
Hello Kelly, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005043 with your message.
The way you guys charge is very tricky. I thought it was charging me for a month only, it charged me for the whole year. I ended up paying close to 500
Hello Faisal, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-005038 when you message.
Everytime I have attempted to contact a caregiver the website has glitched. We are in urgent need so this is incredibly frustrating
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005026 with your message.
Had to enter credit card info more than once, fees & cancellation policy unclear.
We appreciate your review. We'll be sure to share your feedback with our management team.
I signed up for a 4 month subscription for my wife who has cancer and needs nursing care. My account was charged. Then a couple months later, I see a charge for 168.00. Some how they have my wife's cc info and charged that 168.00 to her card. They said she had signed up for it last year. I didn't sign up for it until the middle of this year. No way my wife signed up for it! Either way it wasn't used by either of the accounts, their refusing to refund the fraudulent charge of 168.00. Beware of this Company!
I'm sorry to hear you have been getting charged after you feel you cancelled your account. Please reach out to us through our contact us link at help.care.com or through Facebook Messenger so we can look into this more and make sure you did successfully cancel your subscription and that you don't have multiple accounts. Please include Reference Number REV-005023 in your response.
Thank you for your tenacious and resourceful services.
Thanks for sharing the love!
Thank you,
Care.com Member Care Team
I do not like that I had to sign up for premium in order to view any of the applications.
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005021 with your message.
I paid for the year for access to find a babysitter and it is saying I have to pay again to message the identified sitters. I am not ok with this as this is not the way it is supposed to be
Hello Angela, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005020 with your message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Elizabeth, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005112 when you message.