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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I JUST STARTED USING CARE.COM. I AM HOPING TO FIND THE RIGHT PERSON TO CARE FOR MY DAUGHTER THAT I LOVE SO MUCH.
I thought I was paying $12.95 and then all of the sudden it said thank you for payin $166!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005201 with your message.
They deactivated my account on a misunderstanding (on their part). Wednesday July 20th I put in my experience that I worked with a business but they thought I was acting as the business. I AM AN INDIVIDUAL. I have emailed them with no reply. I lost two interviews last week because of your misunderstanding, Care.com! I payed money and I'm not paying again, you need to fix this! Contact me now!
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005199 with your message.
I know things change, and evolve. But if I recall, care.com used to be free, and we'd pay for upgrades, such as extensive background checks. Now, I have to pay to respond to someone. I'm not a fan of that, but I am a fan of the website.
Buttons are typically inconsistent about working (both send message and the payment button). I'm also very irritated that I am unable to message someone without a CareCheck and I was prevented from seeing that I wouldn't be able to message her until after I signed up and paid. This particular provider seemed to be a very strong fit which is why I joined the paid service. Very frustrating to not be able to send a request.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV 005183 when you message.
There are far too many fees. Moms need help but they shouldn't be penalized for it and that is what all of these fees feel like.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-001911 when you message. Please try to delete and reinstall the app to be sure you have the most up to date version available.
Had to create an entirely new account because my account got linked to someone else. In a catch-22 situation, I couldn't contact customer service without logging in, and I couldn't log in because my account is messed up. It is not possible to talk to a human on the phone. Ridiculous system and company. I am only using care.com because I have had success in the past and it is a well-know resource.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005175 with your message.
Difficulty paying for the membership and contacting hires
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005173 when you message.
I need to pay to message or even just to read someone's message or application? Very scam-like. Consider taking a cut once someone is hired (from both ends) instead!
I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005169 with your message.
Did not realize actually have to pay to subscribe to respond to potential candidates... this could be made more up front at the beginning.
Hello, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005156 with your message.
Charging money to read applications, message people for hire, and to get contact information from people for hire is a bit of a rip-off, in my opinion.
Hello Dan, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005147 with your message.
Experienced a few hick ups during the check out process.
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005128 with your message.
Easy to use. Lots of information on the care givers.
Hi Paula, Thank you for your feedback! I am so glad to hear you are enjoying the site.
I did not want the extra $20. Add on-but it wouldn't allow me to select no thanks-so I had to get off the site to leave screen. As you know most people who go by Tony, have the full name Anthony which is the name I put for my credit cards first name. Your site said it didn't recognize name, so I put Tony Tesauro-card then went thru
Hi Tony, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005120 with your message.
User interface needs improvement. You also charge for a subscription prior to ensuring I can book a sitter so there is a chance I paid for nothing.
Hi Rebecca, We appreciate your review. We'll be sure to share your feedback with our management team.
I have been a Care.com user since the summer of 2013. Care.com was free and I had no problems with the website between the years of 2013-2019. The job descriptions and positions were diversified and nearby to my location. I felt safe and comfortable when meeting the families and checking out their job offerings. However, the Fall of 2019, Care.com deleted my seven year five star account for no apparent reason whatsoever. I wrote to the company directly, yet they dismissed my messages and never once responded. I already had many job opportunities so I didn't take it to heart and still thought highly of the online company.
As of June 2022, I wrote back to Care.com to see if I could once again reopen my account. I stated my case and asked why I was deleted in the first place. It took them about two weeks to upload my account and then another week to respond with no explanation for the deletion. Once restarting my account I paid $4.99 for a month of service and another full two weeks of waiting for a background check. Mind you, I had an active thorough background check via a local social work job that took two days, yet for some reason it still took a full two weeks to complete through Care.com? Once my account was finalized I wrote to an average of 50 people who had job postings on the Care.com website. 2/50 responded with inquiries about job details and were very slow to respond. Mind you, as of recently Care.com judges you on your response time and does not judge the employers on their response time...
After all of the negativity and poor website management I have had a change of heart in regard to Care.com. The Care.com website used to be so good in the sense of reliability and very much helped me while I was getting through school and to pay off bills. Care.com once offered life changing connections that they no longer seem to create through the website. If you choose care, be careful about this website. They may decide to randomly delete your top rated profile and not any provide online tech support. Care.com may offer you job positions for a cost when it used to be free. If you are serious about being a nanny my suggestion would be to look into your local Facebook childcare needs where you will have a free platform with many more active job positions.
Hi Simone, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005118 when you message.
Its just a money grab and i get misleading e mails to prompt me to upgrade then another upgrade, then another, etc. Disappointed
Hi Madelyn, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number Rev-005117 when you message.
Their is no way from going from a sitter to a parent. So I paid for the wrong thing and there is no way to get my money back.
Hi Mj, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005115 when you message.
Possibly my fault but I didn't realize I would be charged the full annual amount at once.
Hi Sonia, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
Been through your verification process twice and it doesn't save anything.
Hi Jb, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005114 when you message.
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Thank you for the 5 star review!