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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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So far very easy to navigate. Now let's see how successful we are at hiring. Excited.
1. The free version of this site is utterly without value. When I discovered that I can post a job for free but I must pay a shocking $42 monthly to be able to *reply* to a message, I felt like the victim of a cruel bait-and-switch.
2. When I read a first message from a respondent, I was given the option to "chat" with that person. Chatting has a very specific meaning on internet platforms - it means to engage in a synchronous back-and-forth conversation in realtime. I was not prepared for that, so I declined the option, preferring to reply in an asychronous format instead. After doing so, I noted a message stating that "You declined Michelle as a candidate." Not at all what I intended!
Hi Patrick, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005283 when you message.
Website won't allow me to do a search. Says that feature is down at this time try again later--which I did and got the same message.
Hi Brad, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005281 when you message.
Not a fan of all of the additional add-ons. It should be one flat price.
Hi Ayo,
We appreciate your review. We'll be sure to share your feedback with our management team.
I don't know how this company is number one in its field. I made a profile, looking to bring a family into our home to play with my children. Because my profile had "key words" used, it was deleted. Twice. You can't use words such as "us" or "we". And this last time I was told my ad wasn't approved because it said that I was looking for "children" to come to our home, and that apparently means I'm a daycare. Because nobody needs to have a nanny for just one child apparently. Very frustrating.
Hi Gabi,
I am sorry to hear your feedback. The issue you having is you have to have a specific account type if you are offering care from your own home as most families prefer care within in their own home. If you are offering care from your home, you would need to register as a day care. The wording used is very important as we screen all of the users on our site, so if oy enroll as an individual account but use the terms we or us, it flags in our system that you are not working alone which is not allowed per safety guidelines. If you have any questions or need any assistance, please PM me on Facebook or reach out through our Help center chat with the reference number REV- 005270.
The payment system did not work with Apple Card and that was very stressful.
Hi Jennifer, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005265 when you message.
It took 5 attempts to confirm the upgrade of the membership, so this started on a challenging note. We are in a very critical childcare situation and are resorting to this membership only with hopes that it will provide a solution. In terms of a recruiting platform, this structure indicates it would rather be profitable than effective.
Hi Tricia,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005262 when you message.
It's been a day since I've signed on. Give me a bit more time to provide a more thorough assessment of your site.
Hi Annie, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005255 with your message.
I am hoping to find someone who will match with my mother and her personality and not to mention that I was not aware of all of the fees involved with this site.
Hi Michole, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
When I paid for the services, it LOOKED like YOU were going tofind me someone for that fee. What I am finding is that I am still doing the work... with a broken back and a brain injury. Still haven't spoken to / heard back from anyone.
Hi Victoria, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005252 when you message.
App does not work I paid 155 dollars and cannot even use my phone to find a sitter. I cant update my address this entire process is crap and I am very pissed and if its not fixed in 24 hours I will process a dispute for fraud with my card comapny about you all charging for services that are not working or as described I have sent an email and gave you a 1 star on the app store
Hi David, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the app. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005250 when you message.
It is ridiculous that I had to pay before I could explore options. And the membership is way overpriced. Will not recommend your site.
Hi Sahar, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005247 when you message.
I wasnt able to post my ad - not enough space in the job posting
Hi Jessica, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005248 when you message.
I dislike that I had to create a new profile... again! Also, the rates are excessive for what is offered. The description said I could message caregivers for free but then it made me pay to reach out to anyone... Awful.
Hi Jessica, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005249 when you message.
Sometimes we don't always have money to sign up for a dang app as well pay a sitter so it kinda sucks you have to pay $60 for help looking for safe people to care for your children
Hi Amber, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
The website is easy, but it feels like it really tries to take advantage of parents in need, with all the extra add ons.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005228 with your message.
Much better than 4 years ago when I did this previously.
We love hearing this! Thanks so much for sharing!
Thank you,
Care.com Member Care Team
Site is simple to navigate and very organized. Works great.
So happy to hear you are finding success with the site! We really appreciate you sharing your experience!
Thank you,
Care.com Member Care Team
I have used it in the past and east to view profiles
Thanks so much for the great review! I'm happy to hear you are finding success with the site!
Thank you,
Care.com Member Care Team
care.com seems a good place for both in need and can provide. I wish it can give a short trial period for confidence before purchase service.
We appreciate your review. We'll be sure to share your feedback with our management team.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Pamela!
Thank you for sharing your feedback on the site! I am glad to hear it is easy to navigate for you!