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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I don't like buying extra crap to do what I want to do
The site has poor search capability - users need to search by type of help, not manually look through all the job seekers.
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference NumberREV-005368 when you message.
The services has hidden fees. I though that the background checks were already included.
We appreciate your review. We'll be sure to share your feedback with our management team.
I was not clear I had to 'upgrade' in order to contact caregivers. The website should explicitly state: become a member to view details of caregivers including contacting them. Otherwise what the point of your service if I can not contact the caregivers without becoming a member.
We appreciate your review. We'll be sure to share your feedback with our management team.
I have to hire somebody before I can write about experience
Thank you for your review at this time. We appreciate all feedback! If any issues pop up, we'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005350 when you message.
You charge for EVERYTHING, including messaging prospective sitters. Its ridiculous. You charge for things thats should be included in said membership (like whos viewing your posts, highlighting your posts, etc.), so basically you give priority to people with money. I plan to find a sitter and be done with this company afterward
We appreciate your review. We'll be sure to share your feedback with our management team.
Don't like that it forces me to subscribe to a monthly fee for something that I will probably only use once.
Thank you for the feedback. We'd be happy to assist you with the downgrade of your membership, if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005349 with your message.
So far, it helped create a profile that is meaningful.
Hi Marge, We love hearing this! Thanks so much for sharing!
I'm upset I have to pay to find a caregiver. Care givers should pay you and if/when they pair up with a new client then client should pay.
Hi Gary, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
It keeps freezing or showing an error on your side.
Hi Rebecca, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005344 when you message.
Easy to follow. I would like a person to actually speak with but that's probably age related in terms of technology.
Hi Alice, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005343 with your message.
At first 1) very unclear how to contact caregivers 2) was not able to upgrade until used different browser
I was trying to add the criminal checks but the system wouildn't let me do so. I checked with the bank - it's not a credit card issue.
Hi Di,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005333 when you message.
More sitters advertise on here so there's more options for me (compared to the 0 on sittercity).
Hi Emma, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-005325 with your message.
There is no reason that I need to pay to be able to message a babysitter. It is already hard enough in this economy to locate a sitter and pay a decent wage to them and yet you want and expect people to pay more. Plus you then try and force into purchasing add on services. I will not be recommending this site to anyone I know.
Hi Brad, We are a paid subscription service and not a free service. I'm sorry if you thought otherwise and therefore felt mislead. That was never our intention. Many sites like ours charge a fee in order to be able to offer you the features our site offers. Otherwise we'd just be like any other free classified site with very little to offer.
This has been great so far. Love the short bios and photos. It's been easy and fast. Hope it leads us to someone good!
Hi Juliane, We appreciate the great review, thanks! I will be sure to share your valued feedback with our product team.
This site is difficult to maneuver. I tried several times before I could pay. And I still have not been able to message anyone.
Hi Lisa, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005315 when you message.
I do like it, but there should be a way to have an address option save if you are looking for care for someone other than yourself. During the search process, have to redo zip code frequently if not the address on file.
Also, would be great to have a filter option in search that lets one know if folks are "available" or not. Many profiles list they are not available in description, but show up in search feed. Waste of time.
Hi Shauna, Thank you for your feedback! I will be sure to share these insights with our product team.
Using mobile version. Unable to get back to home page to check listing after confirming subscription.
Hi Lindsay, Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-005312 when you message.
I thought the rate page was a bit deceiving. I chose annually so I thought the first charge I would see would be one month at the lowest rate. The cancel anytime disclaimer seemed deceiving.
Hi Dawn, I'm so sorry to hear that you were not aware that our memberships auto renew until cancelled. This information is included on every upgrade page, as well as our billing confirmation and Terms of Use. If you'd like to discuss further, please reach out to us through the contact us link at help.care.com or through Facebook messenger. Please include Reference Number REV-005307 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate your review. We'll be sure to share your feedback with our management team.