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Available in more than 20 countries, Care.com is the world’s leading platform for finding and managing high-quality family care. Care.com is designed to meet the evolving needs of today’s families and caregivers, offering everything from household tax and payroll services and customized corporate benefits packages covering the care needs of working families, to innovating new ways for caregivers to be paid and obtain professional benefits.
Care.com Reviews Summary
The company generally receives positive feedback for its reliable service providers and the ease of finding suitable candidates for various needs, such as pet care and housekeeping. Customers appreciate the professionalism and attentiveness of the service providers, which enhances their overall satisfaction. However, there are notable concerns regarding service reliability, with several reports of no-shows and difficulties in communication with applicants. Additionally, issues with the website's functionality and billing practices have frustrated users. Overall, while the service shows potential, improvements in communication and reliability are essential for enhancing customer experience.
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I dont think i should have to pay 40 to see who messaged me. I dont like that when Im trying to hire someone I cant put overnight hours it stops or starts at midnight. The wording on your subscription plan is vague about background checks so I had to purchase it beacuse I dont know if you automatically run the checks or if i have to pay to do that.
As a previous provider with Care.com when the company first started over a decade ago I can say that now as a parent the costs are outrageous. Add on costs for features that should be included are ridiculous. Childcare is slim enough without grasping for every penny parents have. The website itself is still easy to use and helpful, but the price gouging is another example of corporate greed running wild, especially on people who really need services for their children.
I am sorry you are frustrated with the add-on offers. Care.com offers a variety of features to accommodate the needs of all our members. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004086 with your message.
We wanted to put in a different credit card than the email address but we're unable.
Hello Ledah, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004087 with your message.
You might start off by sharing "this is how care.com works". I don't see that anywhere but I am exhausted, needing help so I may have missed it.
Hello Georji, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004085 with your message.
Wanted to change payment method but your site took card info before I completed the registration. Very very hard to change and no one to contact to talk to. Does this mean I'll only be able to text caregivers and not talk to them before we meet them? Not on any social media sites nor will we be. Is that a problem?
Hello Mary, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004078 with your message.
I need to know if I pay you $60.60 every 3 months and the housekeeper a salary as well.
Hello Nanette, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004060 with your message.
I paid and hard to find a one time sitter, to message they asked me for more money. Should have an option for a one time sitter. I'm an aunt and needed a one time only.
Hello Janette, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004059 with your message.
More flexibility in posting details of my job opening would make things easier. It feels like I have to check one main box: housekeeping, etc., even if the job I'm posting covers more than just housekeeping. Also, after posting the details of my job, the text was edited (not by me). When I attempted to change it back, I'm getting error messages and now have to try again to change the text to read correctly.
Hello Carolyn, I'm sorry to hear you received an error message when trying to use the site. Please reach out to us through our Help Center contact us link at help.care.com or via Facebook messenger. Please include Reference Number REV-004057 in your response along with a screen shot of the error message received.
Although I tried many times last week to find a senior assistance your website kept disallowing my payment. Called cc co and they indicated that it should have not been rejected. Very frustrating
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004054 when you message.
Can't leave review on families, families will fire you the day before you're supposed to go into work for no reason, and care.com support doesn't help I've emailed them 10 times with no response. I've been in homes that had me fearing for my safety but it's all about the babysitters background check and history… families are defaming my name because they don't want to pay right it's a horrible experience this is the third time I've been fired without notice for no given reason. Now I am without a job and been left a bad biased review on my care page. Nannies BE WARE
Hello Faye, I'm sorry to hear that you didn't have a positive experience with the site. For assistance, please reach out via our Help Center contact us link at help.care.com or Facebook Messenger. Include Reference Number when you message
So far good this is my first experience there is nothing to compare with
Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004043 when you message.
For some reason is refusing my credit card although there is no problem on other accounts.
Hello Pamela, I am sorry you are having trouble. We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004039 with your message.
Hello Bob, Thank you for your review and membership. Please let me know if you have any questions about your account. I would be happy to help. Please reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004037 when you message.
Just got on not able to change something in profile. And not enough people for what I need. Is there a place to actually describe what you're looking for…
Hello Deena, We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004023 with your message.
I requested help and never got a response, so I wasted $26 updating an old account only to find out I couldn't change that from seeking work to seeking a caregiver. I created a new account and spend another $80 only to find that none of the 6 applicants to my ad are available during overnight hours, which I specified in the ad. So far, not finding much care at care.com.
Hi Katherine,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004010 when you message.
Not real happy about being charged full year for your service when I thought I clicked on a monthly payment.
Hi Casey,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004001 when you message.
So far so good. Wanted to go back and check one more item b4 moving ahead. Wasn't able to after choosing subscription.
Hi Danita,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-004000 when you message.
Limited use so far, not much to rate against with little experience
Hi Kimberly,
We'd be happy to assist you if you want to reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-003992 with your message.
Rules without reasons. Job posting or not, open or closed, my job description or yours, my site says ot posted; this says IS posted. Why the july 9 cancel date for posting? My job description wont post. A mess. I need a real person to assist or cancel... thanx.
Hi Deb,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003989 when you message.
The price on the email was 51% off for a quarter and I got charged the full price minus 10%. This is misleading.
Hi Rhonda,
Thank you for your feedback and I'm so sorry to hear that you didn't have a positive experience with the site. We'd be happy to try to assist if you want to reach out to us through our Help Center contact us link at help.care.com or through Facebook Messenger. Please include Reference Number REV-003983 when you message.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jackie, I am sorry for your frustration, The free membership gives you a chance to try our services in case you weren’t ready to commit to purchasing a Premium Membership when you first visited Care.com. To ensure the safety of our community and to support our efforts in providing you a high quality service there is a fee associated with a Premium Membership. If you need assistance please reach out to us through our Help Center's contact us form found at help.care.com. You can also reach out to us through our Facebook Messenger. Please include Reference Number REV-004094 with your message.