CarCoversReviews 21,033

Back in November of '23, I bought a car cover for my full-size van. I paid $220. After receiving the cover, I tried it and it was too short. I call Carcovers.com and they said that they sent the right one. After many emails, they finally wrote me back indicating that, indeed, they had sent the wrong one and for me to repackage the cover in its original box with all its parts (clamps, bungee cords, etc) and to take pics of the tags inside the cover. I had to take and retake such pics because each time they were dissatisfied with the results (maybe they thought I was sending and old one back?). Once they received the old one and verified it, they sent me correct one (I hope it's the right one because I've never had the chance to try it out). When I went to put it one, I found that they had not included the clamps and the bungee cords. I email them 3x about this issue and they kept ignoring my emails, so finally I had to open a dispute with my credit card company, Costco Chase Visa card. Carcovers.com kept declining my dispute (I had to reopen it twice as Chase kept closing it without telling me). I had to tell and re-tell Chase that I had never disputed that they sent the cover, but that I needed them to send me the missing part, specifically the clamps, because without them, this product is useless to me). Well, here I'm two months later with this dispute and Chase just closed my case today ******* without telling me why. My next move is to contact the California Dpt of Consumer Affairs and try to see if a Class Action lawsuit can be initiated as there are plenty of people having disputes with the shenanigans that these crooks pull on their customers. Next time, Amazon.

Bought a cover for our SXS. It fit great and the material feels like it will stand up to the elements. I like that there are three straps with clips that go from one side to the other which secure it. One strap goes from front to back, the other two are located near front and near the rear and go from side to side. There are places in the cover that allows access to the SXS so I can use ratchet straps to secure it to a trailer if need be. I priced several covers here in Canada and even with the exchange rate being so bad, the price in USD was still better.

We purchased the clips for $18 for our Volvo XC60 SUV - the first time using them; three of them cracked. It was November in Florida with no extreme temperatures. I called their customer service and their warranty does not cover the accessories. Yes the clips are an accessory. They should not even be selling these subpar clips.I am waiting to hear from their customer service manager to call back to replace them. The actual car cover is of good quality.

Purchased an all weather cover for my 2022 Canyon, cover didn't fit front barely covered the bumper. The string they give you to hold cover on does nothing cover constantly got blown off. I had to use bungy cords in the front and back to keep cover on. If you purchase from CalCarCovers their covers fit the vehicle you buy them for.

I purchased the Ultimate shield truck cover which is described as "weather proof" and "water resistant," along with the statement that "no water will seep through the seams." After some rain, my truck is drenched in water and the bed has a puddle of water. The cover is not doing what I purchased it for.

I am very disappointed in the customer service at carcover.com. A few years ago, I ordered a premium cover for my main car and have been very pleased with it. I ordered another cover for my second vehicle but ordered the ultimate cover, thinking that was the same quality but somewhat less expensive. After receiving that cover, I found it to be of poor quality, heavy, bulky and awkward for me to handle. So I called customer service and expressed my dissatisfaction so they started an exchange for the premium cover. It was not clear to me that I would have to pay a high shipping return cost. At first, I was told the shipping return would be approximately $20.00 which I agreed to do. I wound up spending $47.66 to just return the ultimate cover. I think more should have been done especially since I was just trying to exchange for the premium cover. I wound up cancelling the whole order, with a loss of $47.66. Very disappointed.