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CarCover

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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CarCover Reviews Summary

The company enjoys a generally positive reputation, highlighted by swift delivery, high-quality products, and effective customer service. Customers frequently commend the reliability of the ordering process and the helpfulness of support staff, often noting their satisfaction with the product fit and included accessories. However, concerns arise regarding service delays, particularly with RV cover orders, and some customers report issues with product features, such as inadequate strap designs. Overall, while the company demonstrates strong strengths in customer engagement and product quality, addressing service consistency and product design flaws could enhance customer satisfaction further.

This summary is generated by AI, based on text from customer reviews

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33,017 reviews

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Texas
1 review
4 helpful votes
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Big Mistake...
May 7, 2018

Thought I was ordering from "Car Covers.com", but to my dismay I ordered from "Car Cover.com". Be very careful, there is a huge difference. The cover barley fits, the underside is cheaply made and you cannot directly contact "Car Cover", you have to email them. In one of the emails they confused my Jeep Rubicon for a motorcycle? Tired of dealing with them (may be their way of doing business) and tossing the cheap cover from CAR COVER.com", and I purchased one from "CAR COVERS.com". My loss, hope this helps with decisions for others... BUYER BEWARE!

Date of experience: May 7, 2018
isaac w. — CarCover Rep
over a year old

Hello,

This order was not placed with our company we ask for this review to be removed as it is not our customer

California
1 review
3 helpful votes
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"Warranty Scam"
April 7, 2018

I've owed my Platinum Shield car cover with "Lifetime Warranty against premature breakdown" for 1 - year. I pinched with my fingers to adjust it as many people have probably done and it ripped very easily. I was quite surprised when it happened a second time since I've contacted them. I emailed them as directed. I was offered patches or to buy a new one at a discounted price.
Now I'm no genius but this but this seams like a scam to keep giving them money or end up with a car cover that will look like a Leopard 5 years.

I've read their own site reviews and laugh, their reviews sound self written almost like an advertisement page. I wouldn't trust, buy or recommend this company to anyone.
We spend a lot of time, love and money to protect our valuable investments. They should be more honorable.

Date of experience: April 7, 2018
isaac w. — CarCover Rep
over a year old

The review is on the wrong company we are carcover.com the platinum shield belongs to carcovers.com this review doesn't belong to us

Sherry O.
0 reviews
0 helpful votes
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I was very satisfied with my purchase
March 17, 2018

I was very satisfied with my purchase

Date of experience: March 17, 2018
South Carolina
1 review
8 helpful votes
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Awful Customer Service
February 23, 2018

Bought a car cover for my BMW. I wanted a thick car cover and bought the one they said was 5 layers and the max thickness.
When I got it, it was very thin. Called them to return. They will not talk to you, they just say in a recorded message to email them and then they hang up. Emailed them and they said we had to ship this to them (they are in Canada, not the US) at our cost which was $63! Rather than eat the cost, we did this. We gave them the tracking number and heard nothing. A month later, the USPS delivers it back to us and says that it was returned "unclaimed". USPS records said they tried to deliver and notified the addressee, due to no response they sent it back to me. CAlled Carcover.com, spent 20 minutes on hold, no one answered and then finally I got a voicemail response, then a hang up. Now out the cost of the cover, plus the postage. Do not buy from them!

Date of experience: February 23, 2018
isaac w. — CarCover Rep
over a year old

Hello,

If you where not happy with cover you have received please contact our toll free number and we will send you a return label and issue a full refund back to you

John b.
0 reviews
0 helpful votes
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Car cover is junk leaks water used once
February 19, 2018

Car cover is junk leaks water used once

Date of experience: February 19, 2018
Bangladesh
1 review
1 helpful vote
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Just purchased a second cover for my Buick. Great cover, really is 100% waterproof as advertised! The fit is outstanding the cover look like a glove on my car i really love it looking forward to receive my cover for the buick.

Date of experience: January 31, 2018
Bangladesh
2 reviews
0 helpful votes
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Peter was very professional. Kept it short, but informative to understand what cover i needed. I got the 5 Layer for use in Arizona. Mostly for heat. Their top of the line cover has UV protection, also is 100% waterproof. Looks great on my truck! Let's not forget they offer a lifetime warranty for anybody that is looking for a cover this is must have.

Date of experience: January 31, 2018
Bangladesh
1 review
1 helpful vote
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100% waterproof!
January 29, 2018

Was in the market looking for a waterproof cover when I stumbled upon CarCover.com. I was a bit skeptical at first since it looked like it was too good to be true I did my homework and found many positive reviews on the cover being waterproof. I decided to put it to the test since they offer a 30-day money back guaranteed. And as described and advertised the cover is indeed waterproof. Thank you, guys, for such a great product, you now have my full support.

Date of experience: January 28, 2018
Czechia
1 review
0 helpful votes
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I don't normally leave reviews but i just had to since i got the cover for my dad's birthday 5 months ago, he's simply in love with the cover. He puts it on ALL the time and secures it with the cable lock when there's high winds.He cant stop bragging about how much money he has saved on car washes since he's had the cover.

Date of experience: January 16, 2018
Mogens K.
0 reviews
0 helpful votes
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Just the best, thanks a million
January 10, 2018

Just the best, thanks a million.

Date of experience: January 9, 2018
Terrance R.
0 reviews
0 helpful votes
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Cover fit my Z06 perfectly
January 6, 2018

Cover fit my Z06 perfectly. Order was delivered in a timely manner. Completely satisfied with purchasing experience. Thx.

Date of experience: January 6, 2018
Pauline S.
0 reviews
0 helpful votes
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Very easy shopping experience
January 2, 2018

Very easy shopping experience.

Date of experience: January 2, 2018
Wendy B.
0 reviews
0 helpful votes
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Thank you for getting my order to me so quickly
January 2, 2018

Thank you for getting my order to me so quickly.

Date of experience: January 2, 2018
Walter M.
0 reviews
0 helpful votes
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Very easy and simple
January 2, 2018

Very easy and simple.

Date of experience: January 2, 2018
Mary s.
0 reviews
0 helpful votes
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Great
January 2, 2018

Great

Date of experience: January 2, 2018
Kelley J.
0 reviews
0 helpful votes
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Easy to use web site
January 2, 2018

Easy to use web site. Quick chat.

Date of experience: January 2, 2018
Rhonda L.
0 reviews
0 helpful votes
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The shipping could have been a little quicker, however it was during Christmas week, but the product was just as stated! Nicely done!

Date of experience: January 1, 2018
Evelyn C.
0 reviews
0 helpful votes
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Delivery was early than expected
January 1, 2018

Delivery was early than expected

Date of experience: January 1, 2018
Abe D.
0 reviews
0 helpful votes
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It all worked
January 1, 2018

It all worked. Good database and user interface. Picked it for the lifetime warranty and it was easy to pick something for my car.

Date of experience: January 1, 2018
Martin N.
0 reviews
0 helpful votes
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Very good company fast delivering the product
January 1, 2018

Very good company fast delivering the product

Date of experience: December 31, 2017

From the business

Car Cover - All Weather Outdoor and Indoor Waterproof Car Covers with Free Shipping and Lifetime Warranty. Call Us Today at 1-800-916-6041.


carcover.com
Anaheim, New Jersey, United States