Carbon2cobaltReviews 221

Will start with the positives - I found the quality of the sweater I bought for my husband very good, and it was true to size. I have absolutely no complaints on those fronts.
My issue comes with the colour that was shown in the catalogue was absolutely not the same as the colour of the actual sweater. I would generally have not complained about this too much, except it was the second time I bought something (men's shirt) where the colour was too far from what the catalogue showed.
I returned the shirt and it did take a long time for the credit - and only after a couple of emails.
The sweater we did keep - as thankfully my husband did like the "new" colour.
The other issue is that their catalogues don't show the products on people - so its hard to really gauge what things look like when being worn.
I feel that with the price of these clothes, they need a better business model. I'll be very hesitant to order from here again.
Picture shows catalogue vs the actual sweater colour.

You have to hand it to them, they know how to market and their pics can turn crap quality clothes into something that looks very high class. Its not false advertising, that is the shirt your getting its just a really REALLY good picture of the walmart quality shirt your getting. Kind of genius marketing

I ordered a men's leather "bend in the road" jacket- it arrived very promptly and is the nicest, softest, warmest leather jacket I have ever owned. I am very happy with my purchase. My son was so jealous that I ordered leather jackets for him and his wife for Christmas. As with my original order, they arrived within a few days of ordering and my son and daughter in law love them! Not sure why all the negative reviews but I am very satisfied.

Nice pictures but not so good quality products. Poor tapering of sleeves, everything from slave labor countries. Customer service has 45 minute wait to pick up and returns take over a month and shipping is at your expense. The product is not as nice as the pictures.

Wish i would have read reviews before ordering. Was not happy with quality of material, looks high end in the catalog but quality is not upon receipt. Returned an item and never received acknowledgement email though UPS shows it was delivered. Called after weeks with no response and was told returns take 6 weeks or more. Still waiting. Will never order again.

I have ordered from C2C numerous times over the past 10 years, but not for the last 2 or 3. Almost everything they sell is made in China. Why would I want to enrich China? Maybe to help enable China to build more military islands to threaten world peace, or perhaps to give them more money to purchase farmland in the USA near our military installations?
IMO Americans should wake up and only buy Chinese goods when absolutely necessary. C2C sells nothing that is essential. There are alternatives.

Their catalog looks high-end, but the ordered items look like something purchased at Walmart (maybe even W carries nicer stuff). What's more, I have yet to see my money back after returning the item (they don't come with tags, so who knows if they have been used) a month ago. Not only does it take about 1/2 hr to reach them, but customer service representatives also evade questions and do nothing about your complaints. I will be reporting them to BBB.

0riginal order was delivered in less than two weeks. My second order placed on January 11th arrived partially filled, with one item that was too large. I used the supplied return label and sent it back the very next day with instructions to replace the item with the next smallest size. That was January 18th, a week later I contacted C2C to verify they had received the the item. They had but had not "checked it in yet" it is now February 5th and it still isn't showing returned in my account! And no notification of the adjusted size being shipped. Oh, and don't get me started on the 31 minutes on hold without getting help!
Also, other items I was interested in their just released catalog were not going to be available until March or April of this year, Wouldn't you want to be able to sell the merchandise your marketing? There are other items I was interested in, but I am reluctant to place any further orders under the current circumstances! I hope my experience is not the norm!

Purchased one pair of boots. Looks like a returned product. Has stains, crack and a wearing off condition. The vendor shall not ship the product with such a condition. Will return.

I purchased a shirt for my son and had it shipped to his house. It was too small, so he sent it back and I purchased another one which fit perfectly. The quality of the clothes are excellent. That was 2 months ago and I still have not received the credit for the shirt he returned. I called then and they said they received it, but it takes 3 to 6 months for a refund. WWHHAATTTT? I would have purchased more clothes from them, but they just lost my business forever. Extremely rude customer service rep as well.

The men's Gloaming Sweater looks luxurious and comfortable in the catalog. IN ACTUALITY, there are TWO major things wrong:
1.) Sizing - I have worn a size "Large" in sweaters my entire adult life - THEIR large is actually a medium - their sizing is OFF
2.) The quality is SO-SO - the sleeves and bottom immediately developed a 'roll' since there is no seam or finishing
BIG disappointment

Just being fair since I see negative reviews, I actually sent an email 10 hrs after I purchased a black hoodie and asked them if they could cancel my order after reading these reviews, since the item had not shipped. Did not get a reply but it was shipped 5hrs after that. I ordered on monday evening 5:30pm and it was on my doorstep Thur morning. I live in CA, so same state as them, but it was fast. It looks like the picture, thinner as some have said, but I guess thats hard to convey in a picture. I am happy with purchase. More expensive than what I would usually pay for something, but I just wanted it =P

I ordered the Chill Factor Zip, which looked warm and comfortable in the catalog. It arrived flimsy, very lightweight, with faded colors and a very sharp-edged zipper. Also short clip-type bands on the sides, just above the waistline, which looked liked they would be a constant hazard for snagging. I think I could find something like it at Burlington Coat Factory for $19 or less; Carbon to Cobalt had it for $79, so after I returned it I was out about $7.99 for the return. Can't believe this company thinks it is giving fair value.

Trying to get up date on my order. Have called 3 times and have been on hold for a total of 1 hour and 27 minutes and still haven't talked to anyone.
Called a 4th time and pressed1 for call back and after 4plus hours still haven't been called.

I am in between a medium and a large. I ordered the large and ALL of the shirts I have can literally be pulled 12" from my chest and 18" from my waist! I am a 200pnd, 6ft male with an average build. For this shirt to fit would require some sort of bird chested creature with human sized arms and shoulders and a MASSIVE chest that protrudes 12" outward and then jumps 18" outward at the waist.

I am wearing one of shirts now and it just feels so awkward to wear. I'm going to see what a tailor can do but where it joins at the arm pits may require too much work. The tailor will have to remove about 1.5 sq ft of fabric.

Bought pants and sweater
Size on pants was way to small then any other size I wear. Charge for return or exchange. Forget the exchange. I'll take my business elsewhere.

Ordered a Christmas gift on the morning of 14 December. Website promises quick delivery. Nothing could be further from the truth. They didn't even acknowledge the order until the 16th in an email to me. They didn't attempt to ship it until the 20th. UPS had no idea when they were even getting the package despite the fact that the label was created at UPS. 10 Telephone calls to the company with no results. Finally got a callback only to be told exactly what I already knew; that the label was created, that is being shipped and would arrive after Xmas. No acknowledgment at all that the thing will arrive on 28 December after the person that I'm supposed to be giving to won't be here to get it, I won't be home for the week after Xmas into Jan 3. Oh, I was told to have a neighbor take it in! I will literally need to ship this across the Atlantic. So I'll be donating it to a church when I get back in January, assuming it's still on my steps. If you try to return it you have to pay to return things with these guys. Never again

I wish I could say something about the quality of the clothes, but I've never received my order. I placed the order two months ago and still have not received anything. I've called 5+ times and they keep saying the order must be lost in the mail, so they shipped again. Still never came. Such a coincidence the package was lost twice and couldn't be tracked. Won't refund my order or the $20 I paid for shipping because I need to "give it time."

My husband loves the catalog and the clothes look so awesome. He has purchased expensive shoes here and loved them so thought to get a henley and flannel. Almost $200 and they were weirdly shaped and boxy. Fit him like he was a child wearing his dads coat. And to top it off, you have to pay to return shipping. Ludicris. Will never ever again order from this company.