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CaratLane

3.3

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CaratLane Reviews Summary

CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.

service
294
value
283
shipping
246
returns
179
quality
262

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India
1 review
0 helpful votes
Follow Neetha M.
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Well organised
January 2, 2022

Good coordination and timely visit to residence. Kept good collection well knowledge or products and good expertise

Date of experience: January 2, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Wonderful Products And Unmatched Service
January 2, 2022

We bought a diamond ring from Caratlane, but exchanged it thrice due to size/liking issues. To my surprise each time caratlane provided us great service and exchange process was hassle free. Specially Rabindra from caratlane, was very helpful.
He helped us in choosing the right size, option and provided us best deal. We called him home thrice and everytime he provided services with same proficiency. Cudos to Rabindra and Caratlane Team.

Date of experience: December 31, 2021
Customer V. — CaratLane Rep
over a year old

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
1 helpful vote
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Noise pin
December 31, 2021

He is a very punctual & jolly guy gud convicer the way he talk is really appreciable nice guy I really like his presence the way he present himself

Date of experience: December 31, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Ibaad U.
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Try at Home caratlane
December 31, 2021

I had placed an request for try at home... it was a wonderful experience and great designs. Syed was professional and so patiently he answered all my queries. Thank you Syed for your pleasure service

Date of experience: December 31, 2021
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
0 helpful votes
Follow Barkath K.
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Try at home service
December 31, 2021

It was a nice experience and wonderful designs. First time I purchased in caratlane. Mr Syed was very professional and he suggested me the best jewellery, he bought similar design which made me easy purchase. Thank you Syed and caratlane for such a wonderful service

Date of experience: December 31, 2021
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
0 helpful votes
Follow Nitika G.
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I liked it very much try at home service. Most very helpful Rabindra caratlane representative took lots of patience show me all products that I had order and I liked it very much and I bought earrings for my self.

Date of experience: December 31, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Loops
December 31, 2021

My first time experience of try at home was amazing. I bought loops, design is at its best. It was fantastic experience with one of the caratlane member"rabindra", he was friendly and courteous. Good experience overall.

Date of experience: December 31, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
1 helpful vote
Follow Xingkun Y.
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I'm glad to know the brand of CaratLane, where every piece of jewelry is exquisite and lovely. Special praise to Divya and Salman for their excellent and professional service. Finally, I hope CaratLane can do better in customer maintenance.

Date of experience: December 30, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Michigan
1 review
0 helpful votes
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I had an issue with the international transaction. The online assistance helped me through that. Very satisfied with the assistance I got.

Date of experience: December 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Savithri M.
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Extremely happy with the purchase of the gold Nazaria from Caratlane. Syed was very helpful in helping us select the perfect bracelet for her. Very professional service. Thank you for making it a smoothe purchase! :)

Date of experience: December 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Colorado
1 review
0 helpful votes
Follow Anuradha P.
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This is my second order with Caratlane and I missed to apply my discount, reached out for a help through customer service and irrespective of late night in India Saqib reached out to me and instructed with the steps to apply for the discount and also he assured that the item will be delivered on time.

Date of experience: December 27, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Shaikh A.
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Thank you caratlane
December 27, 2021

Thank you for such beautiful design and excellence service
Mr Syed guided to get the best design thnk you for guidence
Futher love to shop with caratlane and will definitely suggest to family and friends to

Date of experience: December 27, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Sonal G.
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Rabindra visited yesterday with the earpiece we selected for gifting. The jwellery was as beautiful as picture. Also, Rabindra made it an amazing experience as we tried the "Try at Home" service for the first time. He gave us the same experience as that of visiting the store.
Highly recommended

Date of experience: December 26, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Class of Service
December 26, 2021

Very good service and co operation of the staff. Staff is very much polite and customer support is good.

Date of experience: December 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Singapore
1 review
0 helpful votes
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Good Service
December 24, 2021

The service of the customer service and sales staff was very helpful in making my purchase. They were prompt to reply and made video calls to help me view my pieces.

Date of experience: December 23, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Australia
1 review
0 helpful votes
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Loved it!
December 23, 2021

The entire online process was nice and easy and the product was just as beautiful as it could be. 10/10 recommend it :)

Date of experience: December 22, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Illinois
1 review
0 helpful votes
Follow Aisha S.
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I have ordered couple of times. Love the stuff. Beautiful designs. Last time I was helped by Saaqib, very helpful.

Date of experience: December 21, 2021
Customer V. — CaratLane Rep
over a year old

Thank you for your feedback, we look forward to having you again. :)

India
1 review
0 helpful votes
Follow Kanika Kumra S.
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The salesman are very knowledgeable and helpful... the quality of jewelry is cost effective! Would be a regular buyer!

Date of experience: December 20, 2021
Customer V. — CaratLane Rep
over a year old

Thank you for your feedback, we look forward to having you again. :)

India
1 review
0 helpful votes
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Great design and amazing try at home experience
December 20, 2021

I wanted to buy a ring for my special one but was not sure about buying jewellery but thanks to Mr. Saeed Hussain from caratlane who bought all my shortlisted products to my home and help me buy perfect ring within my budget. Kudos to caratlane for managing such great home delivery services.

Date of experience: December 19, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Bhoomi T.
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Ring
December 16, 2021

I have purchased ring and mangalsutra for special occasions. Mr pathan has delivered on time as promised by him.

Date of experience: December 16, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

From the business

CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping


caratlane.com
Founded in 2008
Chennai, Tamil Nadu, India