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CaratLane

3.3

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CaratLane Reviews Summary

CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.

service
294
value
283
shipping
246
returns
179
quality
262

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India
1 review
0 helpful votes
Follow Leena C.
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I logged into the CaratLane app and my payment got rejected, however, my points and the coupon that I applied for hadn't been reverted. I chatted with a customer executive named Purvi Purohit, and girl! She turned out to be a great help. A perfect example of going above and beyond for a customer. She replied to my messages even beyond her shift timings, did a follow-up till my query was resolved and replied to each and every question of mine till I placed my order successfully. I'm happy such people are customer care executives as they make sure we don't have a bad experience and with such help we are doubt-free that if we are in a soup they will help us unlike others I have come across where they say a simple "sorry" and say it's not in our hands.

Date of experience: February 15, 2022
Customer V. — CaratLane Rep
over a year old

That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
0 helpful votes
Follow Renu K.
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I recently purchased slider flexi ring for my anniversary. N on that very first day I wore. That push button was making the ring loose again n again. N the worst part before i thought of removing it. In no time it fell smwhere n couldn't find it.it spoiled my entire occasion

Date of experience: February 8, 2022
Customer V. — CaratLane Rep
over a year old

Hi, We are very sorry to know about your experience with us. Please let us know your order number at [email protected] and we will call you shortly with regards to your issue.

India
1 review
0 helpful votes
Follow Ashwarya D.
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Impressive Quality
February 9, 2022

With great price and fine quality, CaratLane Provides a perfect go-to store. Must go for it. Fine products

Date of experience: February 8, 2022
Customer V. — CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Diya S.
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Review
February 9, 2022

The agent spoke very well and was so helpful, excellent service. We were very pleased. He was very helpful

Date of experience: February 8, 2022
Customer V. — CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Bhavani H.
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Super collection
February 7, 2022

Nice earrings such a cute pair early delivery superb collection reasonable prices Definitely a must try for jewellery in a decent range of budget! Unique & great available jewelleries, Caratlane has always been my favorite place..

Date of experience: February 7, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
1 helpful vote
Follow Raman S.
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Great service
February 6, 2022

They are punctual, I met guy name Syed, he has in depth knowledge of what jwellery we wanted and we found him very passionate about what he is doing.

Date of experience: February 6, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Home shop by Akram
February 2, 2022

Thank you so much Akram for helping me get with my purchase form caratLane as usual he was polite and was able to help me with my purchase. Thanks a lot.

Date of experience: February 1, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Hemant K.
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It was easy to talk to customer care. The staff was helpful and helped me in solving queries related to font and other.

Date of experience: January 31, 2022
Customer V. — CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Satyabrata s.
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Very happy
January 31, 2022

Product is nice pure22karat.and exchange buyback easy. Gold colour perfect nice. Allways 5 Stat plus. I recommend caratlane

Date of experience: January 30, 2022
India
1 review
0 helpful votes
Follow Shilpa N.
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Good service
January 30, 2022

Syed is very polite and friendly with us. The way he showcase the product was excellent. Overall I loved service.

Date of experience: January 30, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
0 helpful votes
Follow Abhijith G.
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Syed Hussain was really good at technical skill and helped us to do right decision. Amazing collections and convenient to buy from home

Date of experience: January 29, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.

India
1 review
0 helpful votes
Follow Anshu S.
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Awesome Try at home service
January 28, 2022

I just placed an order for my engagement ring through Caratlane try at home service. Really happy to see the amount of professionalism shown by the Caratlane executive to suggest mebthe best possible designs with an additional discount. I would recommend Caratlane for your purchases.

Date of experience: January 27, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Sakshi K.
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Home trial
January 26, 2022

Excellent services provided by Mr K$#*!ij with due covid precautions and hassel free product trial and purchase

Date of experience: January 26, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Vrinda G.
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Good First experience
January 25, 2022

The representative from Caratlane, K$#*!ij had a active approach and customer servicing attitude to patiently show us the variety of beautiful desigs and also the ones requested. I am thankful for this easy and friendly way to buy what you wish for. Thanks and I would definitely like to avail this home service again. Thanks

Date of experience: January 25, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Monika s.
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Kudos for Sanjay...
January 23, 2022

Nice design. Will recommend to everyone. Specially the making charges are lesser than other jewellery brands.
Nice guidance from Mr. Sanjay

Date of experience: January 22, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

Zambia
1 review
0 helpful votes
Follow Om G.
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Customer Service
January 20, 2022

Excellent customer service provided. Almost immediate response. Very helpful. Proper guidance was given throughout the payment procedure as well. Would love to shop with them again ;))

Date of experience: January 18, 2022
Customer V. — CaratLane Rep
over a year old

Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Yash S.
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A very polite and well mannered service person, he was very keen to explain all things in simple manner.

Date of experience: January 12, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
2 helpful votes
Follow Sidharth B.
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Superb Experience
January 11, 2022

Caratlane has made it easy for ppl to try and buy at home and the executives are well informed and very courteous. Special mention to Syed who very effortlessly helped me choose something special.

Date of experience: January 11, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Fayeza M.
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Exceed expectation
January 6, 2022

Best design and amazing collection. Very good behaviour of the salesman. Money worth product. Must buy.

Beautiful bracelet
Date of experience: January 4, 2022
Customer V. — CaratLane Rep
over a year old

Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!

India
1 review
0 helpful votes
Follow Gunjan S.
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Loved the seamless shopping experience from the comfort of my home. The executive was super helpful and he not only bought the rings i wanted to try but other similar designs as well. He hand delivered one ring and placed order for another!
Totally Loved the experience!

Date of experience: January 3, 2022
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

From the business

CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping


caratlane.com
Founded in 2008
Chennai, Tamil Nadu, India