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CaratLane Reviews Summary
CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.
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I logged into the CaratLane app and my payment got rejected, however, my points and the coupon that I applied for hadn't been reverted. I chatted with a customer executive named Purvi Purohit, and girl! She turned out to be a great help. A perfect example of going above and beyond for a customer. She replied to my messages even beyond her shift timings, did a follow-up till my query was resolved and replied to each and every question of mine till I placed my order successfully. I'm happy such people are customer care executives as they make sure we don't have a bad experience and with such help we are doubt-free that if we are in a soup they will help us unlike others I have come across where they say a simple "sorry" and say it's not in our hands.
I recently purchased slider flexi ring for my anniversary. N on that very first day I wore. That push button was making the ring loose again n again. N the worst part before i thought of removing it. In no time it fell smwhere n couldn't find it.it spoiled my entire occasion
Hi, We are very sorry to know about your experience with us. Please let us know your order number at [email protected] and we will call you shortly with regards to your issue.
With great price and fine quality, CaratLane Provides a perfect go-to store. Must go for it. Fine products
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
The agent spoke very well and was so helpful, excellent service. We were very pleased. He was very helpful
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
Nice earrings such a cute pair early delivery superb collection reasonable prices Definitely a must try for jewellery in a decent range of budget! Unique & great available jewelleries, Caratlane has always been my favorite place..
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
They are punctual, I met guy name Syed, he has in depth knowledge of what jwellery we wanted and we found him very passionate about what he is doing.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Thank you so much Akram for helping me get with my purchase form caratLane as usual he was polite and was able to help me with my purchase. Thanks a lot.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
It was easy to talk to customer care. The staff was helpful and helped me in solving queries related to font and other.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
Product is nice pure22karat.and exchange buyback easy. Gold colour perfect nice. Allways 5 Stat plus. I recommend caratlane
Syed is very polite and friendly with us. The way he showcase the product was excellent. Overall I loved service.
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
Syed Hussain was really good at technical skill and helped us to do right decision. Amazing collections and convenient to buy from home
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.
I just placed an order for my engagement ring through Caratlane try at home service. Really happy to see the amount of professionalism shown by the Caratlane executive to suggest mebthe best possible designs with an additional discount. I would recommend Caratlane for your purchases.
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Excellent services provided by Mr K$#*!ij with due covid precautions and hassel free product trial and purchase
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
The representative from Caratlane, K$#*!ij had a active approach and customer servicing attitude to patiently show us the variety of beautiful desigs and also the ones requested. I am thankful for this easy and friendly way to buy what you wish for. Thanks and I would definitely like to avail this home service again. Thanks
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Nice design. Will recommend to everyone. Specially the making charges are lesser than other jewellery brands.
Nice guidance from Mr. Sanjay
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Excellent customer service provided. Almost immediate response. Very helpful. Proper guidance was given throughout the payment procedure as well. Would love to shop with them again ;))
Thank you very much for your encouraging feedback. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
A very polite and well mannered service person, he was very keen to explain all things in simple manner.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Caratlane has made it easy for ppl to try and buy at home and the executives are well informed and very courteous. Special mention to Syed who very effortlessly helped me choose something special.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Best design and amazing collection. Very good behaviour of the salesman. Money worth product. Must buy.
Thank you for taking the time to write this review. Your kind words encourage us greatly. Happy shopping!
Loved the seamless shopping experience from the comfort of my home. The executive was super helpful and he not only bought the rings i wanted to try but other similar designs as well. He hand delivered one ring and placed order for another!
Totally Loved the experience!
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
From the business
CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's such lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serving you again in the near future.