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CaratLane

3.3

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CaratLane Reviews Summary

CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.

service
294
value
283
shipping
246
returns
179
quality
262

We monitor reviews for authenticity

India
1 review
0 helpful votes
Follow Pritha R.
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I was looking out for some rings on trial at home. Mr. Vijayanand bought few choices which i have asked for and was really perfect. I was very amused by the way everything was handled. He showed me the collections and also waited patiently while i was trying the rings. He also showed me few more collections of rings which i was looking for. I was really impressed by the way everything was handled by Vijayanand. Thank you for your wonderful service. Definitely would shop again.

Date of experience: December 2, 2021
Customer V. — CaratLane Rep
over a year old

That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow SHRUTI G.
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For the first time I opted for caratlane's try at home service. Syed Pasha was punctual, polite and extremely patient. He clearly explained all the details related to my purchase. Thank you caratlane and Syed!

Date of experience: December 1, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Neetu M.
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Bought bracelet
December 1, 2021

Great experience with caratlane with Mr. Rabindra was very helpful representative and explained very well about products knowledge. I am very grateful to *******@home.
Overall the experience was great.
Thank you..

Date of experience: November 30, 2021
Customer V. — CaratLane Rep
over a year old

That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Grusha k.
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Good service
December 1, 2021

Vivek ji came with all the designs I requested and few more. He was very proffesional and soft spoken. I liked the design of the earing I purchased. Will shop again.

Date of experience: November 30, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
1 helpful vote
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Satisfied
November 30, 2021

Very happy and satisfied by the services of caratlane. Mr. Syed did such a great job. He helped me alot to pick a beautiful design. I really recommend to go through caratlane you will not be disappointed.

Date of experience: November 30, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Texas
1 review
0 helpful votes
Follow SHUBHAM S.
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Always a fan of Caratlane! Great service!
November 30, 2021

Thank you Salman for assisting me throughout. You made the purchase smoother.

Excellent customer service!
No doubt about the authenticity of jewelry!
Additional discounts for regular customers!

I wish I could be given a gift box though.

Thank you for delivering in US.

Date of experience: November 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback. We will surely work on the given feedback. We look forward to having you again. :)

Canada
1 review
0 helpful votes
Follow N S.
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Always a great experience
November 30, 2021

I have been shopping from caratlane for more than 6 year and its always a great experience. Designs, quality, price and customer service is all amazing.

Date of experience: November 29, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Good
November 29, 2021

Good salesman. He was helpful in entire process. He also ensured to redeem my carat lane points and encircle points.

Date of experience: November 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow SHOMA C.
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Anniversary Gift
November 29, 2021

Thank you so much Mr. Rabindra, for taking of that extra step, that extra mile, that personal touch, which turned to be the best deciding factor for this year anniversary of ours ( celebration of 15 years of togetherness on 26th November 2021), I was a bit skeptical about buying or not buying but he put forth all the pros n cons of a gift, which should be given as per its usage also, and crafting lifetime memories are for the whole life is better than anything, so i ordered the Platinum ring for my husband n lucky received on next day of my anniversary, (as i was out of town), logistic guy name forgot kindly excuse, called up to check if he can wait a little longer, but on our request of next day delivery, he rescheduled the delivery next day which was delivered by praveen with care n patiently waited till i opened n checked the product thoroughly,
Thx to the Team Caratelane for keeping their promise of Customer Satisfaction utmost importance -

Date of experience: November 28, 2021
Customer V. — CaratLane Rep
over a year old

That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.

India
1 review
0 helpful votes
Follow Malvika J.
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Great experience!
November 30, 2021

It was a great experience interacting with Salman. He was extremely helpful and ensured all my queries were answered and also followed up to ensure I have everything I need. Would certainly recommend caratlane basis this experience!

Date of experience: November 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Gayaatri R.
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Very nice experience, will buy again! It was very nice to try n then buy, very comfortable, convenient and good!

Date of experience: November 28, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Himika p.
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Tried at home and purchased. Nice collection. Service staff Md Karimuddin(Area sales Manager)was very very co-operative and patient, his sense of style pleased me while choosing my bracelet. Happy. Thank you. Would love to purchase again.

Date of experience: November 27, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Michigan
1 review
0 helpful votes
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Exchange process
November 27, 2021
Updated review

Mr. Saqib helped with the exchange process. It was smooth and helped me with re-ordering and refund as well. Thanks team for the prompt responses

Date of experience: November 26, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)


Exchange order
November 27, 2021
Previous review

Mr. Saqib helped with exchange process. It was smooth and I really liked the prompt responses from the team

Date of experience: November 26, 2021
Pennsylvania
1 review
0 helpful votes
Follow Ravali R.
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Good collection
November 27, 2021

I found it a good collection and staff was really helpful recently made an online order waiting for the delivery

Date of experience: November 26, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
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Good home services
November 26, 2021

Promptly arrived home as scheduled and got the products as agreed. Good service by caratlane. Quick billing and ecopies details sent to email immediately

Date of experience: November 26, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
1 helpful vote
Follow Kamini P.
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Design is unique and also service is also very good. Try at home is the best way to resolve confusion

Date of experience: November 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Richa G.
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Try at Home is best
November 26, 2021

Try at Home service is the best. Awesome experience. Ravinder was really good in his services. Loving my new studs from Caratlane.

Date of experience: November 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

Illinois
1 review
0 helpful votes
Follow KRISHNA K.
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The jewelry is very pretty and wow. Caratlane has a very unique jewelry design and aslo the customer service was very good they have answered all the questions with patients and cleared all the doubts.

Date of experience: November 25, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
1 helpful vote
Follow Namita N.
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Very happy and satisfied by the service of Caretlane. Mr Akram who reached us gave his best service. Design of the products were same as selected from Caretlane application.

Date of experience: November 24, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

India
1 review
0 helpful votes
Follow Rama G.
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Mr. Akram was very helpful during the purchase. It was a convenient transaction. This was our first purchase at CaratLane. He walked us through the process and was very kind. Overall it was a great experience.

Date of experience: November 24, 2021
Customer V. — CaratLane Rep
over a year old

Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)

From the business

CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping


caratlane.com
Founded in 2008
Chennai, Tamil Nadu, India