Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CaratLane has a rating of 3.3 stars from 493 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CaratLane most frequently mention customer service, great experience and entire process. CaratLane ranks 7th among Diamond sites.
We monitor reviews for authenticity
I was looking out for some rings on trial at home. Mr. Vijayanand bought few choices which i have asked for and was really perfect. I was very amused by the way everything was handled. He showed me the collections and also waited patiently while i was trying the rings. He also showed me few more collections of rings which i was looking for. I was really impressed by the way everything was handled by Vijayanand. Thank you for your wonderful service. Definitely would shop again.
For the first time I opted for caratlane's try at home service. Syed Pasha was punctual, polite and extremely patient. He clearly explained all the details related to my purchase. Thank you caratlane and Syed!
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Great experience with caratlane with Mr. Rabindra was very helpful representative and explained very well about products knowledge. I am very grateful to *******@home.
Overall the experience was great.
Thank you..
That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
Vivek ji came with all the designs I requested and few more. He was very proffesional and soft spoken. I liked the design of the earing I purchased. Will shop again.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very happy and satisfied by the services of caratlane. Mr. Syed did such a great job. He helped me alot to pick a beautiful design. I really recommend to go through caratlane you will not be disappointed.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Thank you Salman for assisting me throughout. You made the purchase smoother.
Excellent customer service!
No doubt about the authenticity of jewelry!
Additional discounts for regular customers!
I wish I could be given a gift box though.
Thank you for delivering in US.
Thank you so much for your feedback. We will surely work on the given feedback. We look forward to having you again. :)
I have been shopping from caratlane for more than 6 year and its always a great experience. Designs, quality, price and customer service is all amazing.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Good salesman. He was helpful in entire process. He also ensured to redeem my carat lane points and encircle points.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Thank you so much Mr. Rabindra, for taking of that extra step, that extra mile, that personal touch, which turned to be the best deciding factor for this year anniversary of ours ( celebration of 15 years of togetherness on 26th November 2021), I was a bit skeptical about buying or not buying but he put forth all the pros n cons of a gift, which should be given as per its usage also, and crafting lifetime memories are for the whole life is better than anything, so i ordered the Platinum ring for my husband n lucky received on next day of my anniversary, (as i was out of town), logistic guy name forgot kindly excuse, called up to check if he can wait a little longer, but on our request of next day delivery, he rescheduled the delivery next day which was delivered by praveen with care n patiently waited till i opened n checked the product thoroughly,
Thx to the Team Caratelane for keeping their promise of Customer Satisfaction utmost importance -
That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.
It was a great experience interacting with Salman. He was extremely helpful and ensured all my queries were answered and also followed up to ensure I have everything I need. Would certainly recommend caratlane basis this experience!
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very nice experience, will buy again! It was very nice to try n then buy, very comfortable, convenient and good!
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Tried at home and purchased. Nice collection. Service staff Md Karimuddin(Area sales Manager)was very very co-operative and patient, his sense of style pleased me while choosing my bracelet. Happy. Thank you. Would love to purchase again.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Mr. Saqib helped with the exchange process. It was smooth and helped me with re-ordering and refund as well. Thanks team for the prompt responses
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Mr. Saqib helped with exchange process. It was smooth and I really liked the prompt responses from the team
I found it a good collection and staff was really helpful recently made an online order waiting for the delivery
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Promptly arrived home as scheduled and got the products as agreed. Good service by caratlane. Quick billing and ecopies details sent to email immediately
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Design is unique and also service is also very good. Try at home is the best way to resolve confusion
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Try at Home service is the best. Awesome experience. Ravinder was really good in his services. Loving my new studs from Caratlane.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
The jewelry is very pretty and wow. Caratlane has a very unique jewelry design and aslo the customer service was very good they have answered all the questions with patients and cleared all the doubts.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Very happy and satisfied by the service of Caretlane. Mr Akram who reached us gave his best service. Design of the products were same as selected from Caretlane application.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Mr. Akram was very helpful during the purchase. It was a convenient transaction. This was our first purchase at CaratLane. He walked us through the process and was very kind. Overall it was a great experience.
Thank you so much for your feedback, we are delighted to know that you've enjoyed your shopping experience with us and we look forward to having you again :)
Answer: The best would be you get in touch with customer service of caratlane and they can give you exact data.
CaratLane A Tanishq Partnership - Choose From 5400+ Gold & Diamond Jewellery Designs? 100% Certified? Lifetime Exchange? COD? Free Shipping


That's such a lovely feedback! Thank you for your confidence in our ability to serve you. It gives us immense pleasure to know that your shopping experience with CaratLane met your expectations. At CaratLane it has been our endeavor to deliver such delightful experiences. We look forward to serve you again in the near future.