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CapBeast

1.8

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CapBeast Reviews Summary

The company has garnered mixed feedback from customers, with some praising the quality and detail of their custom hats. However, a significant number of reviews highlight severe issues with order fulfillment, including extensive delays, lack of communication, and unresponsive customer service. Many customers express frustration over not receiving their orders or refunds, leading to feelings of being scammed. This pattern suggests a critical need for the company to improve its operational efficiency and customer support to enhance overall satisfaction and restore its reputation.

This summary is generated by AI, based on text from customer reviews

service
99
value
94
shipping
93
returns
74
quality
85

Instant Feedback

3,422 reviews

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California
1 review
1 helpful vote
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Great surprise
June 18, 2019

Excellent product, much better than I expected. Substantial, interesting, unique. GREAT CUSTOMER SERVICE and follow up. Loved working with Capbeast

Date of experience: June 17, 2019
New Jersey
1 review
0 helpful votes
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Fantastic interactions when problems (design quality, change the color of the hat) arose. All issues resolved immediately. Product of highest quality, same as the people I dealt with. Excellent experience - thank you, will gladly recommend you.

Date of experience: June 17, 2019
New Jersey
1 review
0 helpful votes
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Will order again
June 15, 2019

We ordered about 100 custom hats for our company event and they turned out great! All the attendees loved it. We will definitely do business with Cap Beast again!

Date of experience: June 14, 2019
New Jersey
1 review
0 helpful votes
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Very professional
June 14, 2019

I called to make a change to my order and the representative I spoke with was awesome. She was professional and engaging. The custom hats came out perfectly and on time. I love the interface that gives me the play by play. Great company to deal with.

Date of experience: June 13, 2019
New Jersey
1 review
0 helpful votes
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Great customer service; The agent made sure my order was delivered on time for the event. We have been using capbeast for a couple of years now and so far they have always delivered.

Date of experience: June 13, 2019
New Jersey
1 review
0 helpful votes
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Outstanding Service
June 13, 2019

This was my first time ordering custom hats. Capbeast made it easy and fun. The New Era caps came in exactly as anticipated and sooner than expected.

Date of experience: June 13, 2019
New Jersey
1 review
0 helpful votes
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I was helped by Nick, who was incredibly patient and knowledgeable. I was very happy with the ease of creating the hats. The speed of creation and delivery was decent.

Date of experience: June 13, 2019
New Jersey
1 review
0 helpful votes
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I've read a lot of the negative reviews on CapBeast and I'm sorry those people have had poor experiences. I've ordered 4 custom hats from CapBeast over the past 6 months or so and have been pleased with both the quality and communication from the company. I don't think people realize how complex this operation is. To take your art, set it up to be embroidered properly for ONE hat and run it, it takes time. Yeah, the shipping could be faster and often my tracking number didn't work (hence the 4/5 review) but my hats always came within 3 weeks of my order placement date. The quality is superb and man they look NICE. I've received MANY compliments on my hat and have even designed and ordered one for my father-in-law because he thought it was so cool.

I'm sorry people have bad experiences with them but I have been pleased. Thanks CapBeast!

Date of experience: June 4, 2019
California
1 review
0 helpful votes
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Repeat customer
June 4, 2019

I received my hats today and I can't beleive how awesome they look. I'm very happy with the outcome, they made my day. I highly recommend using capbeast.

Date of experience: June 4, 2019
New Jersey
1 review
0 helpful votes
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Good experience
June 4, 2019

Capbeast matched the colors of my logo perfectly. Stitching was on point. Steve was a great support and was a tremendous help. The shipment took a little longer than expected but they still arrived on time. THANK YOU!

Date of experience: June 3, 2019
California
1 review
0 helpful votes
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Worth the wait
June 2, 2019

My hat looked exactly the way that I designed it. Lost a star because I had to wait a bit longer than expected. I will order again for sure.

Date of experience: May 31, 2019
California
1 review
0 helpful votes
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Very Happy
June 1, 2019

This was my 3rd order with CapBeast. The order process was easy as they had my previous orders on file. As expected my hat looks awesome and I will definitely use their services again.

Date of experience: May 31, 2019
New Jersey
1 review
0 helpful votes
Follow Jaimie T.
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I'm very happy with my hats. The design came out just the way I wanted. I did have to wait a bit longer for shipping but it was definitely worth the extra time.

Date of experience: May 30, 2019
California
1 review
0 helpful votes
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Great New Era hats
May 30, 2019

The 9fifty hats that I designed look great. The stitching looks amazing. The one down side I would say is that I wish they had a wider selection of New Era hats.

Date of experience: May 29, 2019
Canada
1 review
0 helpful votes
Follow Tim K.
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Made baseball hats for my kids team, they came out looking even better than expected. The colors were on point and the stitching looked great.

Date of experience: May 28, 2019
California
1 review
0 helpful votes
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Good experience
May 28, 2019

I ordered both a New Era and Yupoong snapback as samples. Definitely preferred the Yupoong. Either way the hats turned out nice. 100.

Date of experience: May 27, 2019
New Jersey
1 review
0 helpful votes
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Great work with great products. My only issue was having to pay multiple times for digitization of the same image on different products. Overall CapBeast is the best custom design site I've used.

Date of experience: May 27, 2019
Canada
1 review
0 helpful votes
Follow Yulanda S.
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Hats look great
May 27, 2019

I wasn't sure what to expect ordering a custom hat online but the hat was shipped in a box to prevent damage and it looked just like I designed it. Very happy with the outcome.

Date of experience: May 26, 2019
Canada
1 review
0 helpful votes
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The best by far
May 25, 2019

Capbeast is amazing. They have wonderful customer service. Steve helped me get my order fixed and I couldn't be happier. Thank you so much, capbeast. I will definitely be a loyal customer.

Date of experience: May 23, 2019
California
1 review
1 helpful vote
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Total Scam
May 20, 2019

I really wish I would have checked this website before ordering through this company. Complete scam.

Date of experience: May 20, 2019

From the business

Design your own Custom Hats, Caps and Snapbacks With No Minimums. Check out our deals on custom New Era, Flexfit, Yupoong and more.


capbeast.com
Montr̩al, Qu̩bec, Canada