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CanvasOnSale

3.0

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CanvasOnSale Reviews Summary

CanvasOnSale has a rating of 3 stars from 1,220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnSale most frequently mention great quality, fast delivery and christmas gift. CanvasOnSale ranks 5th among Photo Printing sites.

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Florida
1 review
0 helpful votes
Follow Jody I.
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They were folded during printing and have lines thru them.
I thought I was getting a blanket but they are more like a wall hanging sheet. Small and not professional at all.
I had to give them as gifts anyways because I had to ship them out and did not have enough time to find another gift...
I explained it in the christmas card, which makes me feel embarrassed.
Unless this company comps me for their mistakes I Will never refer or use them again.

+1
Date of experience: December 21, 2018
Georgia
1 review
0 helpful votes
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Don't do it
December 21, 2018

I ordered 3 blankets not one came in. I tried to call, you can't get through. I emailed them over 4 times no response back. Horrible horrible horrible! These were supposed to be presents for my family and they never came in the mail.

Date of experience: December 21, 2018
Pennsylvania
1 review
0 helpful votes
Follow Tamara S.
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Don't do it!
December 21, 2018

They sent me someone else's picture and now I cannot ever get a hold of somebody at the company to find my order! It was ordered in plenty of time for Christmas no trying to figure something else out! If you order you are screwed because their customer service is horrible!

Date of experience: December 21, 2018
Maryland
1 review
1 helpful vote
Follow arun m.
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I have order a canvas with a personal photo print and all i received was a canvas with some mithical map on it. I tried reaching out to the customer care over phone and via email but to no avail. They make you pay for shipping too and in the end this is what you get. When you call, their phone lines play some call hold music for about 30 mins and then cut you off. Same thing happens when you redial. No i am not sure how to get my money back.

Date of experience: December 21, 2018
New Jersey
1 review
0 helpful votes
Follow SHARLENE S.
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Don't expect quality
December 21, 2018

1 - shipping & handling twice the cost of the Groupon discounted blanket.
2 - blanket extremely thin, as one reviewer noted, more like a thick sheet.
3 - we ordered three different blankets as Christmas presents, and received fairly quickly. Two turned out okay... not great, but passable. The third I should just trash. It is covered with white spots and lines where you can tell there were loose strings and other materials in the way during the printing process. I reported, WITH PICTURES to customer service. Their reply? To ask for pictures! So I sent more pictures. Their reply? To AGAIN ask for pictures! No acknowledgement either time that I had sent them anything. After complaining in a third email that pics were sent twice already, they offered me a discount on a future purchase. Like I would but from them again when they can't even stand by their original product. Buy elsewhere... This company is awful!

Date of experience: December 21, 2018
Massachusetts
1 review
2 helpful votes
Follow Christine B.
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I bought this through groupon and have yet to receive my blankets that I bought as Christmas gifts. I have emailed and not received a response. I also called the company and music played for about 5minutes before I hung up. I read such great reviews but so far I still haven't received my items and I haven't received a tracking number. I purchased the items at the beginning of LAST week.

Date of experience: December 21, 2018
1 review
1 helpful vote
Follow Lena C.
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NO Communication!
December 21, 2018

Communication is terrible. Tried to contacting the vendor through email and phone for the past week and a half with NO RESPONSE. Sitting here 4 days before Christmas without a gift for my mom.

Would never use them again.

Date of experience: December 21, 2018
Indiana
1 review
0 helpful votes
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Late
December 21, 2018

Said order by 12-14-18 to get by Christmas so I ordered it for a gift and now its saying the 29th. Ugh.

Date of experience: December 21, 2018
Florida
2 reviews
0 helpful votes
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Very Disappointed
December 20, 2018

I ordered three canvases for christmas and they arrived on Monday. The big ones were scratched up and the small one had a broken wooden frame. I called the company Monday night tuesday morning and wend morning and was on hold 6 hours total and didnt get to talk to anyone yet. These were gifts and now too late to order agian! You cant get ahold of this company!

Date of experience: December 20, 2018
Minnesota
1 review
0 helpful votes
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Magic mug Mess!
December 20, 2018

Shipping fast but ordered 5 mugs and 3 were broke. Can't reach customer service. Can't even see the picture on the mug! Nothing like what it is suppose to be. A waste!

Date of experience: December 20, 2018
New York
1 review
0 helpful votes
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Poor quality
December 20, 2018

Very poor quality, very cheap looking. Delivered quickly so giving it 1 star. Will not order again.

Date of experience: December 19, 2018
South Carolina
1 review
0 helpful votes
Follow Crystal W.
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Scam
December 20, 2018

I ordered online through Groupon voucher, the site advertises that you can track your packages, however when l attempted to check the status of my shipment, it stated my package was unable to be tracked due to it being shipped post service, which is contrary to what was advertised. Advertised that ups would ship. I have tried to call, the number was inoperable, I emailed with no response. Scam!

Date of experience: December 19, 2018
Michigan
1 review
0 helpful votes
Follow Terri W.
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I bought 2.16x20 canvass and received 2 8x10 the company told me to slash the canvass's and they would send me new ones. Problem was I had them delivered to friends out of state. So I paid way too much for what I got. Also the backing there was not any. Just the canvass stapled to frame. Inferior products excessive cost for what I paid for. I will not recommend. They suck

Date of experience: December 19, 2018
California
1 review
0 helpful votes
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Horrible
December 19, 2018

I have been trying to talk to customer service since December 14 and it is now December 19 and I still cannot get in contact with anyone it also been 48 hours over the 24 that I am supppose to receive an email back

Date of experience: December 19, 2018
Massachusetts
1 review
0 helpful votes
Follow Lori M.
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Never AGAIN
December 19, 2018

I purchased a Canvas for a Christmas gift for my husband of our Wedding and I got a random Baby picture of someone else baby... I have emailed 3x and called and I am getting no response.

Date of experience: December 19, 2018
Ohio
1 review
2 helpful votes
Follow Zakiya B.
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The code will not redeem and there is a customer service phone number on their site that is out of service do not waste your time or money most likely a scam. If you have already purchased a Groupon for them I I suggest you contact Groupon report them and get your money back.

Date of experience: December 18, 2018
New York
1 review
1 helpful vote
Follow Sara M.
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I ordered a custom photo puzzle through Groupon and was at first impressed with the quick delivery. That changed when I received the product; multiple pieces had damage around the edges and one piece was snapped in half. It took two emails and over two weeks to hear anything back from customer service. Very disappointed in the response time and the product isn't worth the headache.

Date of experience: December 16, 2018
California
1 review
1 helpful vote
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Terrible Company
December 15, 2018

My mugs came completely destroyed and i have had no response from customer service. They can post new Facebook photos and memes everyday though

Date of experience: December 15, 2018
California
1 review
1 helpful vote
Follow Ceaira M.
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Pure crap
December 15, 2018

I got a Groupon for 3 magic mugs for 12.99 not only were they basic photo mugs they ignored all cropping requests and cut my daughters face off, they also did not put fragile on the box so my package was man handled the entire way 2 out of 3 mugs shattered into pieces I've been calling, emailing, and Facebook messages no response this is completely unacceptable

Date of experience: December 15, 2018
New York
1 review
1 helpful vote
Follow Sarah L.
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I bought a groupon for a magic mug, and the code wouldn't work. I emailed the company and it took forever to get a response. I have received the magic mug and it is TERRIBLE QUALITY! You can see the picture through the black paint, there are places on the cup that are not painted and it looks really crappy. Glad I didn't pay full price.

Date of experience: December 15, 2018

From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!


canvasonsale.com
Miami, FL, United States