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CanvasOnSale

3.0

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CanvasOnSale Reviews Summary

CanvasOnSale has a rating of 3 stars from 1,220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnSale most frequently mention great quality, fast delivery and christmas gift. CanvasOnSale ranks 5th among Photo Printing sites.

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Pennsylvania
1 review
0 helpful votes
Follow Jackson K.
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I ordered two items that were supposed to be here several days ago. No one answers emails or phone!

Date of experience: December 28, 2018
Ohio
1 review
1 helpful vote
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Dissatisfied
December 28, 2018

Order# US4A*******091
I received the pillow I had ordered for a Christmas present and it is damaged. There is a very noticeable blemish on the photo that is not on the original image also the zipper is broke and I'm unable to close the pillow. Not happy with product. Would prefer to have a canvas made with the image. Please respond as soon as possible.

Date of experience: December 27, 2018
Texas
1 review
0 helpful votes
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I ORDERED TWO BLANKETS FOR MY CHILDREN FOR CHRISTMAS OF THEM AND THEIR GRANDMA WHOM JUST PASSED AWAY. I RECEIVED A E-MAIL STATING THEY WERE MAILED OUT DEC 12, STILL NO PRODUCT, STILL NO REFUND! NOONE ANSWERS THE PHONE OR REPLIES TO E-MAILS. POOR EXCUSE OF A COMPANY!

Date of experience: December 27, 2018
Minnesota
1 review
0 helpful votes
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DO NOT ORDER FROM THEM!
December 27, 2018

THEY SENT THE WRONG PHOTO. I HAVE SENT NUMEROUS EMAILS AND SPENT 3 HOURS TRYING TO REACH THEM ON THE PHONE. AFTER 10 MINUTES ON HOLD THEY HANG UP. I WILL BE CONTACTING THE STATE ATTORNEY GENERALS OFFICE AND REPORTING FRAUD. I ORDERED THE LOONS 12X16 AND RECEIVED THE FLOWER 8X8

Date of experience: December 26, 2018
Illinois
1 review
0 helpful votes
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Go Find a Better Source
December 27, 2018

Zero Customer Serviceno phone calls returned, no emails returned. They take your order and leave you to fend for yourself. Avoid the Groupon pricing and find a more reliable company. Will never do business with again.

Date of experience: December 26, 2018
Nebraska
1 review
0 helpful votes
Follow Megan M.
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Wrong product
December 26, 2018

I paid for a 16x20 canvas with a frame and they won't send me the frame. Won't respond to me on email, can't get through by phone, worst company I have ever delt with! Do not buy from here! If it's wrong - you are screwed

Date of experience: December 26, 2018
Rhode Island
1 review
0 helpful votes
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I placed my order one month ago and I never received it. When I looked up my order's status on the website it stated it was sent, but tracking information was "unavailable" for my order. I sent 5 emails to inquire about my order. I even tried to reach this company several times by phone & reached out to Groupon for assistance with follow up (this was a Groupon deal). I have had no success. I do find it amusing, however, that since I have placed my order, I have received 28 marketing/soliciting emails from this company. Certainly, a disconnect with personalized customer service. I would highly recommend avoiding this company.

Date of experience: December 26, 2018
Georgia
1 review
1 helpful vote
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Great!
December 27, 2018

I was hesitant about ordering from this site because of so many bad reviews, but my canvas came out perfect! And it arrived within 2 days. I got a canvas made of my husband and his father. His father is in his last stages of life, so it meant a lot to him when he opened this up on Christmas. It literally brought tears to his eyes! Thank you so much canvasonsale. You have gained a customer for life. I highly recommend this site! :)

Date of experience: December 25, 2018
Indiana
1 review
0 helpful votes
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Very disappointed
December 25, 2018

I ordered blankets for Christmas half of the photos the heads were cut off all the photos were very blurry I will not ever order from here again I am very disappointed in what I received and now I figure different gifts for my family because I cant give the blankets to them

Date of experience: December 25, 2018
California
1 review
0 helpful votes
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Horrible
December 24, 2018

I ordered 2 blankets with a groupon voucher which only worked if I did the code mobile. I placed the order December 8th and the customer service is horrible you're better off contacting Santa and getting a response. Have not recieved my blankets and it's Christmas eve.

Date of experience: December 24, 2018
New Jersey
1 review
0 helpful votes
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Zero communication, Made order over 3 weeks ago and haven't received one communication about tracking. This company, plain and simply stinks

Date of experience: December 24, 2018
Tennessee
2 reviews
0 helpful votes
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I purchased a Fleece Blanket as a Christmas gift on 12/11/18. I have tried for weeks to get the stat us my order and no relies from my emails and NO one answers the phone to speak with! TERRIBLE TERRIBLE CUSTOMER SERVICE! DON'T PURCHASE FROM THIS COMPANY!

Date of experience: December 24, 2018
New Jersey
1 review
0 helpful votes
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No Customer support
December 24, 2018

I was on the phone 3 times for 25 minutes each. Each time it ended up saying to write and email, they will respond in 24 hours... it's been 10 days and I still haven't heard anything from them.

Date of experience: December 24, 2018
Colorado
1 review
0 helpful votes
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Got wrong picture :/
December 24, 2018

I ordered a picture for a family friend and I opened it just wanted to check it out before I gave it to them I realize they sent me the wrong picture, it was still great quality but i'm just bummed, hopefully we get it all figured out and I get my picture soon!

Date of experience: December 23, 2018
Illinois
1 review
0 helpful votes
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Scam! Beware!
December 22, 2018

We ordered 10 canvas' on Thanksgiving weekend. They supposedly shipped but according to UPS tracking a label was created then the whole package was immediately returned to sender on 12/10. Absolutely zero communication from the company that there was an issue. Now I'm left with a paid bill, no items and too late to reorder with another company!

Date of experience: December 22, 2018
Maryland
1 review
1 helpful vote
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Poor Quality Products
December 22, 2018

I ordered four photo blankets (60 by 40) and when they came I measured them and they were 57 by 38. That was not what I paid for. But this is not all, the photos on each blanket varied in exposure from dark to very dark - it really looked bad. Now these were Christmas gifts so I did not send back due to turn around time. Also the blanket are cheap and very thin. I will not shop here again.

Date of experience: December 22, 2018
Colorado
2 reviews
1 helpful vote
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Awful customer service
December 22, 2018

We ordered three items. Two canvases and a photo blanket. We were double charged for the shipping of one of the canvases and the blanket still has not shown. No tracking available on the blanket order. It's impossible to get in touch with this company by phone or email. They claim to have online support but that does not exist. I would stay away from this company.

Date of experience: December 22, 2018
Pennsylvania
1 review
0 helpful votes
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I order photos on different canvas' several times a year. I usually go with a company that offers a discount. Canvas on Sale is hands down the best. The ordering process was easy. I ordered nine 10X8 prints on December 20th. I received an email later that day that they were finished and they were preparing them for shipment. Yesterday, December 21st they arrived at my door! Unbelievable, especially around Christmas time. The pictures were high quality and exactly what I wanted. Thanks to the staff that finished and shipped my order so quickly. Order number US4A*******366.

Date of experience: December 22, 2018
Colorado
1 review
0 helpful votes
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Sent wrong blanket?!
December 22, 2018

My sister ordered a picture blanket for my daughter. When she got it, it was the wrong blanket. It is not her picture. They must have sent her someone else's blanket. She emailed them twice and didn't hear back and waited on the phone for over a half hour but still did not get any help. Awful customer service and disappointing that this was to be a Christmas gift! :(

Date of experience: December 21, 2018
Virginia
1 review
0 helpful votes
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Impossible to get in touch with this company to resolve an issue. I ordered a canvas on 12/11/18 and a confirmed ups label was created to be shipped on 12/13/18 with a 12/18/18 delivery date. It's now almost 12/22/18 and it still hasn't been picked up. I have tried calling numerous times and it sends me to an automated music recording that disconnects. I have also sent numerous emails explaining the situation, hoping for a resolution and yet again - no response. I'm so disappointed that I paid for a product that was promised a Christmas delivery and now I'm not even sure I will ever receive it. :( Unnacceptable service regardless of the season.

Date of experience: December 21, 2018

From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!


canvasonsale.com
Miami, FL, United States