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CanvasOnSale

3.0

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CanvasOnSale Reviews Summary

CanvasOnSale has a rating of 3 stars from 1,220 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CanvasOnSale most frequently mention great quality, fast delivery and christmas gift. CanvasOnSale ranks 5th among Photo Printing sites.

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California
1 review
0 helpful votes
Follow Alaysa B.
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Damaged Product
January 9, 2019

I ordered two photo mugs, but upon arrival one of the mugs was damaged (refer to attached pictures). "Fragile item" wasn't indicated on the box, and I'm extremely disappointed in the outcome. I'm giving this two-stars, because although the other mug was damaged, the other was fine and the quality of the picture was beautifully printed on the mug with no lighting issues or other errors.

+3
Date of experience: January 8, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Alaysa,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Vermont
3 reviews
2 helpful votes
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I ordered a magic mug 12/29/2018 from Canvasonsale. It arrived today 1/7/2019! Great quality and quick delivery consider I ordered 2 mugs from Printerprix on 12/6/2018 and haven't received them yet as of today 1/7/019; the mugs meant for my family Xmas presents:-( I chatted with Printerprix twice and they promised escalating my case! Scam, I haven't received any mug yet:-( Delete Printerprix and keep Canvasonsale Groupon please!

Date of experience: January 7, 2019
Hawaii
1 review
0 helpful votes
Follow Chavy W.
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I bought the coupon on Groupon for the 12x16 and it came out stunning! I love it! It came safely packaged. Would definitely recommend and buy again.

Date of experience: January 6, 2019
Nevada
1 review
11 helpful votes
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Very slow shipment!
January 7, 2019

Shipment came from overseas and took forever. Quality is good but if you need fast this is not the company to order from. Very bad communication. Never answers phones or emails.

Date of experience: January 6, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Jody,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Florida
2 reviews
10 helpful votes
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LoveMy Canvas!
January 7, 2019

My Sweet Koja passed away and I had to print a canvas to keep his memory alive
I got a 30x40 - it's hanging in my room and it feels like he's here i couldn't be happier with the quality and the shipping
Thanku for helping me feel more at peace with his passing by this beautiful canvas

Date of experience: January 6, 2019
Nevada
2 reviews
2 helpful votes
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Ordered some stuff which I received and was happy. Then received someone else's pictures... have called numerous times and get music or message that they're closed for the bank holiday on days that aren't bank holidays. Sent e-mails for 3 weeks asking for help and got NO Response. Still haven't received my pictures and don't know what to do with these other people's pictures. Shame on them for treating a good customer so poorly. I will tell everyone to go elsewhere. And I hope the people with my pictures are as mad as I am. Seriously people... go elsewhere where you are taken care of.

Date of experience: January 5, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Dorri,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Arizona
1 review
0 helpful votes
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Horrible experience.
January 5, 2019

Delivery was no where near close to being on time. Ordered a gift for Christmas 20 days before Christmas & it came in January I was furious. Not to mention, NOT AT ALL WORTH THE PRICE, especially the premium. The premium blanket was so much tinier than expected & it was thin. Not a good blanket to keep you warm at all, I might as well hang it on the wall as a picture cuz of how small it was. I would not recommend ordering from here. It is way way way too overpriced for the quality let me just say if you have high expectations for this site because of the price, don't get your hopes up. Never ordering here again.

Date of experience: January 4, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Chloe,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Rhode Island
1 review
0 helpful votes
Follow Donny-g D.
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Impeccable Quality
January 6, 2019

We ordered a 30 X 40 canvas print for our Christmas family portrait. Absolutely awesome. Super bright colors and very sharp. More orders are in process. They have my future business as well as my family's.

Date of experience: January 4, 2019
Washington
1 review
2 helpful votes
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I ordered a blanket well before their "order by" date through Groupon and it came 4 days after Christmas. It also came with a green tint over the whites. I have tried calling and emailing and have had no response. This is the worst company I have ever dealt with. Feels almost like a scam the way you can't get a hold of them through their phone number.

Date of experience: January 3, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Christopher,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

New York
1 review
2 helpful votes
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Terrible services
January 3, 2019

"Guaranteed Christmas delivery". It is past the new year and I still have not received my item. I have called 5 times and customer service rings for nearly an hour with no answer. "Email us. We will answer your email in 24hrs". I emailed them 3 days ago. Am very disappointed i haven't received this item that was a Christmas gift for someone close to me.

Date of experience: January 3, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Adriana,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

New York
1 review
0 helpful votes
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Ordered with "Guaranteed Christmas Delivery". It didn't ship until a week after Christmas. Customer Service was no help.

Date of experience: January 2, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear Alfred,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

Pennsylvania
1 review
0 helpful votes
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Excellent
January 4, 2019

I ordered acrylic block, it come just perfect and as expected; clearness and sharpness of photo is very good. Love the product. It shipped in nice and secure package.

Only thing is shipping time. It took more than expected time even more than site says.

But finally the product matters to me.

Date of experience: January 1, 2019
California
1 review
1 helpful vote
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DONT BUY THIS
January 2, 2019

I swear to f*cking god DONT BUY FROM THIS WEBSITE. It's a total scam and YOU WILL NOT GET YOUR ORDER. This is some BS Chinese not real company not based in America with no actual customer service. It's literally 100% a scam

Date of experience: January 1, 2019
Canvas O. — CanvasOnSale Rep
over a year old

"Dear customer,
Thank you for your honest review. We would like to help you solve your problem. Unfortunately we don't have any of your contact data. Please write a short message with your Order number to [email protected]. Our experts will immediately take care of your request. We're looking forward for your reply, your CanvasonSale-Team"

California
1 review
0 helpful votes
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Sure wish I would have ordered one before I bough the other three. The Magic Cup is not magic at all. The image shows when the cup is cold. It cleared up, but truly magic would have been from blank to picture. I am extremely disappointed and wish I had ordered the regular mug rather than the "magic" cup. I seriously doubt I will be using this company again.

Date of experience: December 31, 2018
New Jersey
1 review
0 helpful votes
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The blanket must have been wadded up when printed. Looks terrible, almost frightening because of the large gaps that go through faces make them look deformed.

Date of experience: December 30, 2018
California
1 review
0 helpful votes
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Love it!
December 30, 2018

Love the canvas I had made for my son and his girlfriend. I couldn't be happier. I highly recommend this company. It came wrapped beautifully and ready to hang. I tried a different company and I wasn't as happy as I am with Canvasonsale. I absolutely love it!

Date of experience: December 30, 2018
Germany
1 review
0 helpful votes
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Terrible
December 30, 2018

Do yourself a favor and no not order from this site. We never received what we order although they took our money. Their phone number is inoperable, they do not respond to your emails and you can't track your order.

Date of experience: December 30, 2018
Missouri
1 review
0 helpful votes
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Bought as s gift
December 30, 2018

Was extremely pleased when my parents received their gift. My father in law is hard to impress, and he was very impressed with the quality. Will definitely consider future purchases!

Date of experience: December 29, 2018
Indiana
1 review
0 helpful votes
Follow Sue N.
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It does not take weeks to get this and they never gave eme a tracking number and I called and no answers! I will be turning them into PayPal and BBB. I don't pay all this money and not receive the goods.

Date of experience: December 29, 2018
South Carolina
1 review
1 helpful vote
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Rip off
December 29, 2018

I ordered a blanket on 11Nov2018 directly from their sight. There were banners and posting promising it to arrive by Christmas, here I sit 29Dec2018 with no blanket for my wife who is deploying mid January.
Their customer service is a joke! No one answers the phone, you can't leave a message and they don't return emails.
Icing on the cake is they promise to ship ONLY using UPS and USPS with tracking number. Yet my order has said it's been shipped for the last 3 weeks, no tracking number was given and it doesn't take 3 weeks for anything to be shipped to or from any part of the United States.
I've finled complaints with Groupon and they're looking into a refund for me. Sadly they too are having no success contacting this company.

Save your money and time! Don't buy here. It's a poorly ran company at best and scam at worst.

Photo attached to review where you can see my order date and the "shipped" status

T. Luke
Charleston, SC

Date of experience: December 29, 2018

From the business

Your Photo on Canvas.? Made in USA.? Great Customer Reviews.? Stretched on frame & Ready to hang!? Mother`s Day SALE: Guaranteed Delivery!


canvasonsale.com
Miami, FL, United States