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CanvasChamp Reviews Summary
CanvasChamp has a rating of 3.1 stars from 1,050 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CanvasChamp most frequently mention great quality, fast delivery and timely manner. CanvasChamp ranks 7th among Art Prints sites.
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This is by far the WORST company I have ever dealt with. I placed a large canvas order for Christmas presents. When I ordered (on December 5th, 2020) it said my order would arrive BEFORE December 25th. My order has still NOT shipped, it's not even ready and it's now the 14th! When I try and contact customer service, I get the same crap response of "we are sorry your order will be late" but they don't offer anyway to fix it. I opened a ticket to upgrade my shipping, it is an option in their drop down to submit a help ticket for your order. I chose those to pay more for shipping to make sure my order gets here on time. The repose I received was "were sorry it isn't an option to upgrade shipping" then why on earth do they allow that to be a drop down option!?!? I have attached a photo showing it's an option but they just refuse to help. TERRIBLE DO NOT ORDER FROM THEM! Save yourself the hassle and money and order from a legit company.
I love my wall art. It goes so well in my small but modern guess bathroom! I will definitely buy more staff from this store!
Dear Helena,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
The picture I bought was more than I was expecting! Beautiful! High class! It's number one thing I'm getting compliment for from my first time guests! I love it and will buy more staff from here!
Dear customer,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I have ordered a coffee mug at 27 November and today it's 11 November although near about 15 days. This website tells that they will deliver it within 5 days but today when I track it shows in production means in 15 days they are in production. And they also never pick their calls as when I call for customer support they always ask to wait for 2 minutes and cut the call... I am very disappointed I think the worst website ever seen... never but from this. And if possible I will sure and sudden file a suit... so after that this can't be happen to others...
Dear Akhil,
We sincerely apologize for the inconvenience caused to you. Our website provides live chat as well as helpline support 24 x 7 flawlessly. Please share the entire experience via email at [email protected] and we will do the needful.
Warm regards
Paul K
I found CanvasChamp after a search online. I got two frames and they are exactly what I was looking for. Beautiful quality and affordable too. Ill buy again from CanvasChamp
Dear Andres,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I placed an order on nov 2 and it arrived on nov 17th. The quality of the photos was very poor an not what was advertised. However that was not the issue. The issue was that i received a photo of a complete stranger not what i ordered. I contacted customer service asking for a refund or replacement for my order. I even attached a photo of what was sent to me that clearly was not what i ordered. They responded within 48 hours saying they would ship a replacement. This was nov 19th. It is now dec 9th and the item still has not shipped. I have contacted customer service multiple times. They just stated that i would receive tracking info when it ships. I attempted to contact them several more times, they stopped responding to me. So i have been waiting now for over a month for what i ordered. They basically stole my money. I would not do any business with this company.
Dear Driu,
We are extremely sorry to see you having this feeling that you should never get from us.
Please share your order number via email at [email protected] and we will definitely do the needful to make you feel better.
Warm regards,
Paul K
I placed an order prior the Thanksgiving holiday for a canvas anticipated to be delivered by December 4th. I have yet received my item. When I check the status it states "In Production". Customer service is rude and gives you canned responses. This was a gift for my husband and now I have to figure out something else. I will never order from this company again! Also this is not a US based company.
Dear Leshia,
We're sorry for the delay and we believe in 100% customer satisfaction. We refund the shipping fee due to the delay caused by spike in order flow because of our BEST PRICE GUARANTEE and 100% CUSTOMER SATISFACTION GUARANTEE.
Please connect with us via email at [email protected] and we'll do the needful.
Warm regards,
Paul K
I orederd a pic 12×18.
It is so dark and blurr. Very poor quality. Will never buy again. I clearly mentioned pic should be clear but still they sent a very poor quality picture.
Dear Rajan,
We offer 100% customer satisfaction guarantee. I'm so sorry to know that. Please do not worry and take photos of your received products that shows defects/damages/issue then attach them to an email and send it to [email protected] with your order number in the subject line. Our quality team will get back to you.
Warm regards,
Paul K
I did a bundle deal from them. 2 of the 5 frames were built extremely crooked, i don't know how anyone in their right mind would ship it like that. How am i supposed to hand a frame that isn't square. One side is at an angle! Very poor. There was also dirt hand prints on one of the other prints. Will not use again. You get what you pay for clearly.
Dear Sean,
I'm so sorry to know that. Please do not worry and take photos of your received products that shows defects/damages/issue then attach them to an email and send it to [email protected] and [email protected] with your order number in the subject line. Our quality team will get back to you.
Warm regards
Paul K
I have been trying for 3 days to place my order and have gotten a PayPal error message every time. I have spoken with customer service who has escalated it to the IT people. I was told it was a known problem. Yesterday when I again couldn't place my order I called back and was told she thought it was fixed. I said clearly it's not and I asked to speak to a supervisor and finally he resolve all problems and I receive my order home after one week with great quality and very nice coupon code for next order.
Dear Blaze,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I couldn't understand the quality indicator. Other than that, I love this site. I especially love the custom sizing. I received my order yesterday. The quality is outstanding. I was slightly worried about how my image would look being printed in a 29x45 inch canvas. I am impressed! Absolutely stunning. The ink looks great and the corners are very tight. I have plans to order acrylic prints from this business.
Dear Scotty,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Had problem with previous order & they have bent over backwards to resolve issue & make me a satisfied customer I was very impressed with the quality and the speed in which I received my order. I will tell my friends about this.
Dear Desire,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Ordered from here before and our canvas was flawless, look forward to ordering more in the future! I did a custom size and it was perfect! The frame was very sturdy and the print was on heavy duty canvas. I ordered and got delivery all in less then a week!
Dear Melissa,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I placed an order for my canvas, when it arrived it was hardly the picture I submitted. So i contacted customer service and they showed me the re-print they would send, and I am waiting for the painting to arrive. Customer service was timely and helpful via email. This is not my first time when I buy from here and I will buy again next month!
Dear Antonio,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Easy to use and received canvases quickly and they were wonderful! I can't wait to use this site again and will definitely recommend it to friends and family! I love them and will be ordering more! THank you!
Dear Andrew,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Very easy site to navigate and customize size. The colors on the canvas were slightly darker than the image I uploaded but i was still satisfied with the product overall! Very easy to use and you accept Paypal! Great service!
Dear Ana,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I searched the internet for the best prices and image quality, this was by far the best and very easy to navigate!. Excellent site and fairly easy to navigate. Wished you had a simple thin wooden gallery frame to purchase for the picture. Love the prices and site was user friendly! Very easy to make a purchase.
Dear Rob,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
Great prices! The quality is amazing and i received my canvas quickly! I would recommend Canvas Champ to anyone and I will DEFINITELY be using them again! The only thing I would recommend would be to let the customer know when the canvas is out for shipping.
Dear Cody,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
I have used Canvas Champ before. The end product is beautiful. Far better than others that I have tried, and I have ordered both canvas prints and photo blankets. The blanket is especially nice, good quality, and still looks great after many washings! It is easy to upload your photo and there are many sizes to choose from, or you can customize to get the exact size canvas print that you want. Best of all, the prices are better here and the specials and discounts are, as well. I have recommended this
Dear Jenni,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
You guys are way cheaper then my original choice which was cvs. So glad their website was bugging. If not i would of paid double for this same exact service. Every canvas I have ever ordered has been spot on what I have envisioned and wanted. The quality is surprising and the price is unbeatable. Thanks, canvas champ! My house looks awesome.
Dear Paulette,
Thank you very much for sharing your positive experience with us and everyone here. We truly value your feedback and appreciate your future business with us.
Warm regards,
Paul K
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kaylee,
We are very sorry for the inconvenience caused. We all are working very hard to meet with deadlines so all orders are being dispatched in chronological order and we will update you with order tracking number via email after dispatching your order.
Warm regards,
Paul K