California Pet PharmacyReviews 347

I placed an order for my dog's medicine. She has heart failure and the pain and suffering that she will experience without this medicine is more than she can bare. When I placed my order over the phone, I was given 2 options; Free shipping or Priority shipping. I paid for Priority shipping. They used First Class (Free) shipping and my dog will pay the price for this mistake.

Instead of apologizing for their unethical practice, I was given excuses as they tried to convince me that this was ok in their business. For some cases, this wouldn't have been a big deal. In this case, it's a huge deal and they acted as if they did nothing wrong. This company (specifically the "Customer Service Manager") feels no obligation to hold itself accountable for their mistakes. When a customer pays for Priority shipping, there is NO reason why they shouldn't get Priority shipping. Instead of finding a way to make it right, their only options for resolution would leave me, the consumer, paying for their mistake.

DO NOT BUY FROM THIS COMPANY!

I have used them twice, the first time they completely screwed up, tool forever to send out my dogs prescription after receiving authorization from the vet; I figured it was a fluke and gave them another chance... Bad Idea! The second time I used them, I payed extra for expedited shipping: They called the morning after the order and let me know the vet wouldn't approve the revolution because it was the wrong size, I asked they call the vet back and let them know I measure the flea meds myself, and to call me back if there's an issue... Never received a call, so I figured I should get my meds in a matter of days ( I ordered priority mail, I'm in Cali). Three days later I get an email from them, stating the order has not been shipped and is waiting on authorization! This company is a joke, I will never rely on them again for my pets meds, and neither should anybody else! I asked that they waive shipping, and they said no, so I had them cancel my order all-together.

I have ordered RX from them three times. The first time went well. The second time was too slow with receipt of the item and the third time was totally obsurd. I ordered on a Monday... my veterinarian told me the faxed the script to the pharmacy on MONDAY. The PET PHARMACY claims they received it on TUesday. I am in ORegon they are in California... no time difference. I called and spoke to people three times trying to get them to ship my order out as quickly as possible... explaining I had a senior dog that is dying... this is his pain medicine. I was repeatedly assured that it would ship out at the latest within 72 hrs of receipt of the script... so 72 hrs from Tues would be Friday at the latest. But they hoped to get it out on THrusday... allso suggested the 2 to 3 day ship upgrade. NOW it is Tuesday a week later and guess what... they just shipped it out today! I was livid. I called and they offered to refund my ship money. Wow! Now my dog feels better! Allso they sent a letter stating that there had been some availability issues with all the bad weather we were having in the country... OK then CALL THE CLIENT and inform them so they can decide what they need to do so their animal is safe and comfortable... this company never showed and sincere regret... only embarrasment at their actions... I do not reccomend them to anyone that has any time frame they need their meds in... call a month ahead if you choose to work with this highly enept company.

Deceptive & incompetent is my opinion of this company.

I ordered a product called Premend "10ML" from them early on Feb 25. I paid for Priority shipping. It did not ship for another two days with no notice that the meds would be shipping late. When it arrived on Mar 1, four days later, the package contained a "3ML bottle". Remember this is a medication for my dogs eyes.

When I called them, they made a couple of offers for resolution, including return of the original, none of which helped my dog or that would reduce the time until another package arrived with a return label for the original shipment and quicker availability for my dogs meds.

I would not use this company again.

I had purchased from California Pet Pharmacy in the past. A few months back, I purchased Trifexis for my dog. She had taken it for over a year. Last month I gave her her monthly dosage. Within hours, her behavior changed. She became lethargic, hiding under the bed, and stumbling as she tried to walk. She also vomited several times. I called CPP to get help, file a complaint and to try and get a refund. Also, when the Trifexis arrived in the mail, it was not in the original packaging. It was in a prescription pill bottle. They told me to call Elanco (the maker of Trifexis) and would not issue a refund. They told me that they could not help me. Great customer service, huh? Even Elanco couldn't help me because the Trfiexis didn't come in the original packaging. It took a couple of days for my dog to become herself again. I took her to the vet as well for bloodwork and a urinalysis. I will never buy from CPP again.

Find somewhere else to order from. I got to pay 35$ for overnight shipping 3 days later I received my vetsulin. That's not all. I ordered syringes and the alpha trac and on day 5 (paid overnight shipping) have yet to receive them. My dog is diabetic and I have rescheduled my vet apt 3x because of these people... I will never do business with them again and will be spreading the word. I gave them 1 star only because I had to. Ugh.

I ordered Frontline Plus for my two dogs. I ordered a 6 month supply of each. The frontline did not work at all so i called to return or exchange them for a product that will work. They will not do an exchange or a refund because i used one of the 6 vials. They hide their horrible return policy in an inconspicuous place making darn sure nobody ever sees it (which is illegal - if you have a return policy that differs from the standard you are required to post your policy in a CONSPICUOUS place ensuring that the consumer will see the policy before purchasing the product) They are very rude, you cannot call and talk to anyone, you have to leave a message and wait for days for a return call. If I could give zero stars I would. I have nothing good to say about this company.

Absolutely the worst experience I have ever had with a pet supply company. These people took my order and money, and never shipped anything to me. So after 14 days of waiting for my dog's medicine I finally called them. They then told me that the medicine was on back order. I canceled the order and then two weeks later just to see if it had some in, "because I was still tempted by their pricing" the girl "Jessica" told me if was in stock and they had lots of it. So I re-ordered it and then 20 minutes later she emailed me saying it was on back order. These people are flat out liars to your face on the phone and offered horrible customer service. They did not call to tell me the item was on backorder, and lied twice to me about it being in stock. Fraud and lies. I will NEVER call or order from them again. Go to 1800 pet meds instead.

DEPENDING ON WHERE YOU LIVE, BEWARE A TOTAL WASTE OF TIME! I spent a long time placing an order, putting in my personal info, financial info, my vets info for prescription, etc. and after all that, they accepted my order and then, later, sent me an email telling me they don't ship to my state! It is terrible that they don't point this out the moment someone lands on their site to avoid people, like me, wasting such time and energy.

First, let me say that their prices seem more than fair. That is the only positive thing I will say. I placed an order and after 6 days of waiting I decided to go look at my order on their site to see what was going on. I had not heard anything from them since placing the order so I was under the assumption that all was good. Go to the site, order cancelled. When I contacted them about it all they told me to do was refer to the first email they had sent me saying ~thanks for ordering blah blah blah, processing your order now blah blah~ so I emailed them back saying that they didn't answer my question at all by referring me to the first worthless email. After that, they decided to actually give me some real info in saying that they do no ship to my state. The only advice they had for me was to change my shipping address to a state that they ship to. Are you kidding me with this crap? So not only did my order get cancelled, but they didn't even inform me about it so I was left sitting there waiting for nothing. Customer service is a joke. Do no recommend.