California Pet PharmacyReviews 347

California pet pharmacy has been the best! My dog sky has a serious heart condition and needs to be on his medication! I was having trouble finding them because my vet was selling them to me way to expensive. I found California pet pharmacy and they have great affordable prices for someone on a budget like myself. I told them my situation and how I need sky's medication asap and if they could do their best to get them to me as soon as possible and how I was running out of time. They were able to get my medication shipped out to me the next day! Definitely sticking with them!

I recently placed an order online with California Pet Pharmacy for the Heartgard Plus in the 51-100lb. Weight range. Later that day a customer service rep gave me a call just to verify I was ordering the correct size since my pet is only 40lbs. And I ended up modifying my order to the lower range. They saved me the hassle of my vet declining the prescription! My order shipped within the next 2 days and received it shortly after! Very pleased with their customer service! Will be back again!

I've ordered several meds over the past couple of years with no problems; good delivery time, etc. I've been waiting for 2 weeks for my latest order, only to be told when I called CPP that the item is backordered. Has been unavailable all this time and they never bothered to email me so I could try to get it elsewhere. I see from other reviews that this behavior is not unusual.

The last email I got from the CPP was thanked for the order and included a link to check the status of the shipment. The status still says they are waiting on the vet's approval, although, when I called CPP a week ago, I was told the approval had been obtained from the vet and the order would probably ship "tomorrow'. That was a week ago. When it was apparently not in stock all the time.

I have never been treated so terribly before them! My rabbit has severe arthritis in her hips and takes metacam. I called September 30th to ask to have her medicine sent every other month and to automatically take the money. It's December 29th and no medicine. I called the girl was son beyond rude to me and kept putting me on 10 minute holds. She said I called and cancelled and they claim they called to verify. I called them out on their bull$#*! and Said that was not the case and that I wanted free overnight shipping she again placed me on a 10 minute hold said her manager wouldn't do that and that I'll get the standard shipping and still have to pay. I asked for the manager at this point and again another 10 minute wait. The manager Dorothy Sneider would not get on the phone with me to fix their mistakes so I said you go play my recordings you claim you have. They said they would and call me back they never called back and I cancelled my
Order completely and I'm taking my business elsewhere. Even that they put me on a 10 minute hold. The girl I spoke to this time was a nasty $#*! too and snapped at me a few times. Take your business elsewhere they are shady!

I placed an order on Oct 31, charge card was charged shortly thereafter. On Nov 7, I received a tracking number that, as of today, 11/17/2016 STILL shows as "Shipping Label Created, USPS Awaiting Item"

They have ignored THREE emails requesting information on my purchase.

AVOID THIS SCAM WEBSITE!

If I could give a 1/2 or a 0 star I would. I requested that they call instead of fax, as my vet does not have a fax. Two months in a row they faxed instead of calling. If this needed medication was for a non threating medical condition I would say ok due to their prices. But my dog has Congestive Heart Failure and cannot be without his medication more than 24 hrs, he could die. They mess up, 2 months in a row, and want me to pay the rush fee. The savings is not worth the life of my dog. Terrible customer service.

There seems to be a shortage of Quellin, which my dog needs for arthritis. Advertised on the front page of California Pet Pharmacy's web site with no indication that there's any shortage, I happily order on Oct. 1st. On Oct. 1oth I get an email (not a phone call after ten days, but an email) that, gee whiz, they're out (although STILL advertised on front page of their site). Well I'm upset., silly me, but I don't want my dog in pain. On the 11th of Oct. I replied with the replacement medicine I wanted (of the options they'd given) and asked that it be sent as soon as humanly possile and commented on what TERRIBLE customer service they had! On Oct. 16th I wrote and asked if it was on the way! The reply I got on the 17th astounded me. They acted as though my reply to their initial email never existed and asked if they could make a substitution. Now my poor, 13 year old dog is out of medicine. I called twice with the hold time on the first call actually running my phone out of minutes. When I explained the situation and how upset I was, the woman I was speaking to actually laughed. Now... 19 days later, I'm still waiting. No frickin' way EVER again!

California Pet Pharmacy is by far the worst company I have ever had to deal with.
I ordered a medication that was sent to me in a closed sealed plastic vial that acted as an oven and totally subjected the medication to extreme high temperatures rendering the medication defective. They did not want to issue me a refund blaming me for the high temperatures when they are the ones that chose to mail the medication in such a ridiculous, dumb manner. I have been back and forth with them with no results. I threatened them with contacting the B. B. B and leaving negative reviews online and they did not care one way or the other. They need to get out of business.

We had an order with refills. The company said we needed a new perscription. They asked for the wrong drug. We talked to the vet who said that this med would cause problems. So we asked to send back the wrong meds. They said yes. We sent the drugs back... now we have to order the amount that we paid to get credit. They said they would give us55% of total. Obviously we were not going to do any better. We folded... but do not use them they are cheats