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Ca-Dresses

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Ca-Dresses
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Ca-Dresses Reviews Summary

Ca-Dresses has 84 customer reviews and ranks 256th in the Wedding Dresses category. Common review topics include customer service.

Reviews that mention popular topics
Canada
1 review
5 helpful votes
Follow Keerthika L.
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RATE:-1 STAY AWAY FROM THIS SITE - HORRIBLE SERVICE
July 27, 2017

I ordered a US size bridesmaid dress and thankfully only ordered one to try it out. When I received the dress, i had to pay for customs so there goes more money out the window. I tried on the dress and the dress did not fit. I gave it to my sister who is a size smaller and it didn't fit her either! I reached out to them requesting a return and they replied back saying take a picture of the dress... what?! The dress doesn't fit... how is a picture going to show that or did you want to see a picture of a half naked person? I emailed back and i got another reply that said you ordered this size and we sent you that size so no return. OUT OF MONEY AND OUT OF DRESS. I got really annoyed with them so send them another emailing letting them know of their horrible service which I'm aware they know too well. Finally i get another email indicating I'll get a refund and i don't have to return the dress... great right? Return amount was $30... I spent $130 plus custom fee and all I was getting was $30? F? HORRIBLE SERVICE AND EXPERIENCE.

THE 5 STAR REVIEWS ARE ALL MADE UP BY THE COMPANY TO FOOL PEOPLE INTO GIVING THEM MORE MONEY!

Date of experience: July 27, 2017
China
2 reviews
2 helpful votes
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I LOVE my bridesmaid dress
June 7, 2017

Before i purchased my bridesmaid dress, i had a lot of questions. The customer service staff always can reply me very quickly. And they were really patient and professional. When my dress was shipped, they sent me the tracking number. Very quick delivery time. I bought it on May 23 and received it on June 6. It is faster than my expectation. When it came to my home, it really blew me away, the quality is very good and feels comfortable. I will definitely buy more dresses from here.

Date of experience: June 7, 2017
Canada
1 review
0 helpful votes
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Charged exchange rate twice- and came creased
June 5, 2017

Hi my sister in law ordered this dress and they charged her the exchange rate from Canadian to American dollars when the website clearly said the cost and charges were in Canadian dollars. Also was disappointed in how the dress came all creased and folded up. Had to pay more money to get it dry cleaned.

Date of experience: June 5, 2017
Texas
1 review
1 helpful vote
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Excellent delivery, service & great quality!
May 18, 2017

I'm from Buffalo ny. I ordered my prom dress on April 27th and it was shipped on may 15th and I received it today! The dress is beautiful, looks just like it does in the picture online. The size is perfeft & very true to size. The service is great I communicated with them through their live chat & they helped me with my size. I put in my all my measurements & height, they really do answer any questions you need! I'm very very pleased with the service & quality. I recommend this to any one looking for dress!

Date of experience: May 17, 2017
Canada
1 review
1 helpful vote
Follow Paulette M.
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Excellent customer service! Excellent shipping time!
The dress i ordered was really beautiful on picrure, but when i got it WOW, blew mw away. Verry nice quality and very good price, And again, customer service is unbeatable, thank you so much.

Date of experience: May 13, 2017
China
3 reviews
7 helpful votes
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Really impressed by the quick delivery
May 12, 2017

My dress came today. The delivery time was so quick beyond my expectation. I misunderstood the measurement of hollow to floor and thanks for correcting. Very good customer service.

Date of experience: May 12, 2017
Canada
1 review
3 helpful votes
Follow AAAAA A.
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Really bad customer service! Only emails and only after midnight Canadian time! I have learnt a lesson! Buy things only from a website you know or company that is popular, or if someone recommended it to you! Otherwise these people are the in the ciberwolrd and it's hard to prove things!

Date of experience: April 22, 2017
Marry C. — Ca-Dresses Rep
over a year old

Hi
Yes, we have cancelled the phone number recently.
However, the website has online chat customer service, it keeps online from Monday to Saturday.
And the email reply very fast. Our facebook account also always online.
All problems can be resolved through them.

In addition, we will soon add whatapps instant chat tools and so on.

Thank you for your comments, if you have any further questions, please feel free to contact us

Canada
1 review
0 helpful votes
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Beautiful dress, high quality, it's perfect
March 10, 2017

I received my dress today, it is beautiful and well made. Very happy with this purchase. I would recommend this website to my friends.

Date of experience: March 9, 2017
Canada
1 review
4 helpful votes
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Beautifully made
February 16, 2017

The flower girl dress I ordered was beautifully made. Customer service was always quick to reply. Shipping was fast. Measurements on sizing chart are accurate. I requested a specific color and material for the sash, and they matched it perfectly. I have no complaints.

Date of experience: February 16, 2017
Jamaica
1 review
1 helpful vote
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Fabulous and classy
December 9, 2016

Firstly, I was upset with the tariff charge which was charged, but realising each country carries a customs charge. Then I wasn't sent a picture of the finished product. Secondly, when I received my dress I was in awe, it was fabulous no complains it was the exact dress that I ordered and my measurements was has submitted. You guys scared me at firs but I was pleased with the end result. I highly recommend this company. Love my dress so much

Date of experience: December 8, 2016
Indiana
1 review
7 helpful votes
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No no no
September 27, 2016

I have been charged for a dress that I have no picture of and no confirmation email. There is no way to contact these people except by email. No telephone number to call. I have been trying to contact them to cancel the order. When I try to log in to the site, it tells me that my email and password is not registered and there is no account.

Date of experience: September 27, 2016
Marry C. — Ca-Dresses Rep
over a year old

First of all, I'm sorry to inconvenience you. But your problem is a misunderstanding.

1. You can choose to Checkout as Guest or Registered, when you checkouting.If you don't have to register, you cannot log in.

2: when you complete the order, you will received the order email, including the amount of detail, order number., etc. You can use the order number to contact us, if you have any questions.

3: you can contact us by email or contact us on the site page, in the end, we have contact phone number.

Thanks

California
1 review
3 helpful votes
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Amazing
September 25, 2016

I bought my wedding dress from here, this dress was delivered earlier than expected and is AMAZING. Perfect detail and fit! I am sooo excited to wear it on my wedding day. Not one thing wrong with this dress. Better than the pictures. This site is amazing and I will be ordering my bridesmaid dresses asap. :)

Date of experience: September 24, 2016
California
1 review
3 helpful votes
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Very Good
September 7, 2016

The Custom service Mary gave me a lot of help, I suggest you contact customer service before ordering.

The wedding dress quality and process good, shipping time is some long, maybe I should choose rush delivery for my order.

Everything can be accepted, you can choose ca-dresses.com, if you want to buy a high quality and cheap wedding dress.

Date of experience: September 6, 2016
Iowa
1 review
2 helpful votes
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Never received and was told they couldn't help me
August 17, 2016

I ordered a wedding dress from caweddingdress.com 3 months ago, and when I emailed they said they did not have my order. The proceeded to ask my name 3 times and then after almost 1.5 weeks of emailing, they said they couldn't do anything because I must have ordered from a different site because they didn't have my order name anywhere. I tried to tell them multiple times I knew it was caweddingdress.com and they tried to tell me it was not. Will not be ordering my bridesmaid dressing from here, and finding as many sites as I can to leave a review about it.

Date of experience: August 17, 2016
Marry C. — Ca-Dresses Rep
over a year old

Please note this reviews page is discuss the ca-dresses.com, our website and caweddingdress.com is not the same.
You send the wrong comment to our page. This affects our comments.
Please remove it.
Thank you very much.

Canada
1 review
4 helpful votes
Follow Lisa L.
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Excellent service and quality
July 21, 2016

I ordered and received a dress from CA dresses and it's absolutely perfect. After reading negative reviews I tried to cancel but it was too late. When the dress arrived I had to apologize for trying to cancel. I easily would have walked into a bridal shop and picked the exact dress. The service was amazing and the quality of the dress made me very happy. Plus the shipping was SO fast. Ordered and at my door in 9 days.

I will order again and recommend your site.
Thank you so much

Date of experience: July 21, 2016
Canada
1 review
3 helpful votes
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Beautiful dresses.
July 21, 2016

I bought my bridesmaid dresses here. The customer service was excellent and the dresses are beautiful. The ones I chose seam to be great quality. I was just a little bit disappointed that it turned out to be more expensive than expected because the exchange rate in canadian dollars on the website was off from what my credit card was charged and the shipping was very expensive, plus had additional custom fees at the door. Overall, I was impressed by the customer service, happy with the dresses but shy to ask my bridesmaids for the final total price.

Date of experience: July 20, 2016
California
1 review
3 helpful votes
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Love the dress
July 14, 2016

Just received my dress today, I love the lace and the datails.

When I order before, I had a frequent contact with Marry, I think this is effective, it also make me get the nice wedding dress.

Date of experience: July 13, 2016
California
1 review
3 helpful votes
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Absolutely Stunning
April 26, 2016

Today received the dress, I can't wait to open the package, the dress is absolutely stunning I have it made the order is custom size and the dress fits perfectly, you need a petticoat to get same on the photos.

Very fast delivery time, and I request by customer service Mary, everything was resolved.

Date of experience: April 25, 2016
China
2 reviews
5 helpful votes
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Satisfied!
March 1, 2016

My dress came in after about 17 days from when I ordered it.

The dress fits perfect, even if I ordered it in the custom size, I have need tailor made services, because the standard size doesn't fit me.

The dress of seams are elaborate, In a lightweight chiffon very thick, satisfied! This is exactly what I was look for.

I'm glad i found ca-dress.com, recommended the order from ca-dress.com! Thanks

Date of experience: February 29, 2016
Canada
1 review
25 helpful votes
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DO NOT BUY HERE
February 16, 2016

This online shopping experience was more than disappointing. I ordered a wedding dress, had my measurements done professionally and paid extra for custom tailoring to ensure that the dress fit properly. I did receive the dress quickly (although beware of the extra charge at the border that no one tells you about). I excitedly tried it on only to find that the dress was SO LARGE IT FELL OFF. There is no way the dress was made to the measurements that I sent in. It literally would not even stay on my body, it was as though they sent the wrong dress. I contacted customer support only to be told to get it tailored. Hang on - I thought I paid extra for tailoring when I ordered it. So I went to inquire about tailoring. The price to tailor this dress was double what I paid for the dress... because basically an entirely new dress needed to be made because it was so enormous. I contacted customer support again and asked for an EXCHANGE. I just wanted the dress to be wearable. It states clearly in the refund policy that if the dress is not made to order (which it clearly wasn't) then an exchange could take place. I wasn't even asking for my money back, I was asking to change the dress. Once I pointed out the refund policy, my emails were ignored. Completely. So I am now stuck with a dress that I cannot wear, and have wasted a lot of time and money. This company is the WORST. I understand making mistakes, I do not understand not adhering to a refund policy. Terrible, terrible experience and I highly recommend staying away form this company.

Date of experience: February 16, 2016