BuyCostumesReviews 93

This was a f*#$+8G joke! I work hard for my money and they had no problem taking it with a GUARANTEED arrival date. Its in black and white and when I called on that date they told me i would receive a full refund... in 5 days. So I called now because it's been 6 days. Immediately ask to speak to the manager. And do you know she told me she was going to process my refund now. They had only issued a refund of $7. So i then said" What about 6 days ago when I was guaranteed my refund in 5 days. Even got an email so it's documented this is liable for a lawsuit." And she LAUGHED and said "yea OK ma'am ". I had four disappointed children that love dressing up with their parents. And now this place has my money. THIEVES. I guarantee a following lawsuit.

I ordered 5 items, 9 days beforw Halloween (Saturday), guaranteed to arrive ON or BEFORE the 29th (Thursday). On Thursday morning I received an email stating I had been credited for an item. I called customer service, waited on hold for 35 minutes. Found out they didnt have ny most important item, and the remaining items hadn't shipped yet. I live in the country, far from a costume store or even Walmart. We don't even have UPS service on Saturdays. 9 days before Halloween is PLENTY of time to get the items I ordered to me, and they SHOULD have notified me IMMEDIATELY that my item wasn't available. DO NOT buy from these people!

I ordered a costume 2 weeks before Halloween with priority shipping (2 business days). I called on the day it was supposed to be delivered because online my order said still processing. The woman I spoke to said that they were busier than expected but would ship it over night and I would have it tomorrow-it never came. Three days after that my husband called and they again guaranteed that they would ship it overnight. Twenty minutes after this call I got an email that they were cancelling my order because the costume was now out of stock. I will never order from this company again!

This is the worst company, ever! Do not buy from them! I to ordered far I. Advance and here it is the day before Halloween and still w/ o my sons costume! They promised me 6 days ago that they would upgrade my delivery, which 6 days later has not been done. Also funn how it states on their website that you can order by 2 today and Reese I. Time for Halloween tomorrow. Believe me, there is no way this is going to happen. I can't even get a costume that I ordered 3 weeks ago! Also, customer service has no clue! Again, do not order from this company!

It's now October 30th and still no costumes. Like everyone else who has commented, I waited on hold for 25 minutes and no one ever responded... and that was after I finally got through. The first three times I called, after I heard their automated greeting, the next thing I heard was "goodbye." Their customer service is non-existent! I ordered costumes for my daughters and myself well in advance. They were "guaranteed" to arrive well before I needed them. Well, I had to go buy last-minute costumes for my daughters to wear to school today because I am STILL WAITING for my order to arrive!

Last year they were amazing, this year new management has screwed this company up. After spending over 7 hours on the phone and calling 6 different times. My order placed on SEPTEMBER 5TH is still not here October 29th. I ordered my kids costumes and mine and they only shipped mine. I am ready to return it since I won't be dressing up Star Wars without my kids costumes. Now is too late to get anything Star Wars. This company has lost their good costumer service. Don't order.

I've ordered costumes from their site for the past four years and have always been extremely pleased with their fast shipping and quality. This year I ordered a costume on October 16th and when it still hadn't been shipped on the 23rd I emailed them with no response. I emailed the 26th as well, no response. The 27th I called and sat on hold for about 15 minutes and finally talked to someone who said they couldn't guarantee I would get my costume for the 31st. I cancelled and had to scramble to find another costume. They're still sending me emails saying "Order last minute!"... Why say that when you can't even ship out the orders you had from the middle of the month? Very disappointed.

I ordered my childs costume well in advanced with few misc items. They didn't email until the evening that my order was to be delivered 10/27/15 that ONE of the items was out of stock. The costume was still available to information given. Nothing that was in stock was ever shipped. I couldn't reach anyone via 800# on hold twice for over 30min then hung up. By luck had IM chat with them which then they confirm non of my order shipped now days before Halloween have to find last minute costume for my son! NOT HAPPY

I ordered a costume for my 2 year old son on 10/19 and paid the "Guaranteed" shipping price of $13.99 to have it by 10/22 so my son could go to 2 halloween parties over the weekend. I did not receive it on the 22nd so I called and talked to 2 separate people who promised it would be at my house in time for party #1 on Saturday. I had to go out and purchase a 2nd costume for the weekend... I called Tuesday 10/27 because it still has not been received... I was promised that I would have the costume today 10/28... I instead have received an email that the order was cancelled due to inventory issues! Are you kidding me? This is THE worst company I have ever dealt with and will never use them again! I hope anyone looking for a costume reads this and does not shop with Buy Costumes.com!