BuyBuyBabyReviews 301

Ordered activity gym on 4/29, received a Baby blanket after 5 days. Contacted bbbaby CS and was told to send the item back as soon as possible so that I can receive the correct item sooner.
They got their item back but mine... well...
Long story short, after several encounter with CS (which was a minimum 1 hr wait on average days) and hearing different false processing time estimates, I received my order on July 11th.
I am returning it and getting my credit back.
Getting a refund instead of the item would have taken additional time, so was I told.

I purchased a crib online and when it arrived, it was damaged. The box was all torn apart and re-taped back together. I returned the damaged crib and was told it would take 17 days from when the returned crib arrived for a new one to arrive. I received an email on June 24 that the returned crib had arrived and my replacement crib was being processed. The email also stated a new crib should arrive by July 6 and I would receive an email with a tracking number. On July 3, I still had not received an email that a replacement crib was on its way or a tracking number so I called the customer service number. I was told that they just received the damaged crib that day- July 3. So what about my email that said it had arrived on June 24? I was told since it just arrived, it would take an additional 17 days for a replacement crib to be sent out to me. With a baby due in 2 weeks, that is too late.
I told them I could order a new crib in less time. They told me my reimbursement would still take 17 days. So I cancelled my crib order on July 3 and immediately reordered another crib (NOT from Buy Buy Baby) and received an email confirming my refund request with a case number. On July 7, I received an email from Buy Buy Baby that my replacement crib has shipped! I called customer service and explained that the crib order was cancelled on July 3 and she told me the refund request was never processed. So why do I have an email with a case number for my refund request dated July 3? Now I have been told that I must again spend time to return the replacement crib and wait 17 days from when that crib is received to get my reimbursement. This is very poor customer service and it seems like the right hand does not know what the left hand is doing. Buy Buy Baby has computer technology to take your orders and your money but they do not use that technology to see
What is happening with an order! And why 17 days for everything? Why does it take so long to replace a damaged item and so long to get reimbursed? I will not be shopping through Buy Buy Baby again and I will not endorse any of my family to shop there as well

We purchased a brand new crib in April 2020. It arrived a few weeks later, three of the pieces were damaged. We worked with support and they told us over email in writing that new pieces would be shipped immediately (3-10 business days). 3 weeks later we still hadn't received anything so we emailed to check up and we got a response that said they are sorry and they can't send us the pieces without us shipping the old ones back. I did not have the material to package them, I went to a nearby store and the manager was nice enough to help me pack them and ship it. A week later we received another email that the item is not in stock and they don't know when they will get it. This has been the worst experience imaginable for us and my 33 week pregnant wife. Considering all the shipping delays going on in the world we may never have a crib in time for our baby. Deeply saddened by this experience for my wife and her experience along the journey.

Shoes looked nothing like the advertisement. Cheap, made of foam and cardboard. Wanted to return for refund. Company told me they will not take a return because I would have to pay for the shipping and it costs more to ship than the item I purchased is worth. I am still going to return but they haven't given me an address. Terrible company, terrible customer service. Took forever to even receive the item. Don't purchase from this company!

I made a purchased online of Cybex Sirona S car seat last May 25,2020. Until today, I never got a response from them regarding my purchase and order still on process, can't reach out to their customer service (it's like trying to reach the dept. of labor). Anyway, it's been 7days now and they had the amount charged on hold, today I received an e-mail from my credit card that they are are trying to charge me again for the car seat but was declined because I'm over my credit limit that CANCELLED my purchase of car seat. SO they have my credit money on-hold for the car seat since MAY 25 and now trying to CHARGE me again while the order is still on processing. I TRIED to call customer service but they don't do call back, have to wait 1hour or more, tried sending e-mail 2days ago no response, and texting them through contact provided and still no response! THIS IS supposed to be worry-free stress-free purchase. I'm PREGNANT and I'm stressing out! I'll never use online shopping from buybuybaby again! Its HORRIBLE! NEVER AGAIN. STILL NO UPDATE WHEN TO RECEIVE THAT CAR SEAT! I have to call my credit company to not authorize the second charged!

Bought a $40 pillow (which is a LOT of money for me). After two nights, I had to stop using it because it gave me severe headaches. I went to try to start a return and it COULDN'T FIND MY ORDER NUMBER OR ZIP CODE. It would NOT bring up my order at all, so I had no way to return it. The closest store to me is an HOUR DRIVE. I tried to contact customer service through Chat, but when I clicked on Chat, nothing happened. I tried to call, but the wait time for the phone is OVER AN HOUR! It was near impossible to contact anyone at this company, much less try to create a return. HORRIBLE customer service! I will never buy from these people again!

I ordered the Dream on Me Zazu Infant Cradling Swing in Grey/Pink. I received the package but the only thing that was received was the hood of the swing, no swing, no remote, no covers, no toys that needed to be attached all I received was a hood that looks as if it goes to a car seat. Called the online customer service which I had to wait damn near 2hours to speak with someone and when I did she was polite but she did not send, e my confirmation email telling me that my order will be reprocessed for free. I will never buy from them again

I see that during this epidemic many people are receiving wrong items. Well it happened to me too. I ordered a picture frame for my ultrasound photos. The package came and looked a little small. The order form stated it was a picture frame but inside was a hat for a newborn girl. This seems to be a trend right now. I will not purchase anything else from them online. I will have to go to the store or just go to amazon, their return process is so much simpler.

This review is not about the product but about BuyBaby customer service. At about 11:00pm on May 18 I ordered a high chair for a friend of mine baby shower, I entered their address and home state for shipping and was about to complete the transaction when a pop up window told me I could get 20% off, of course I clicked on it and after the price change I concluded the transaction BAB*******789. To my great dismay I realized that when I did this it changed the shipping address to my own address, I went to their website and couldn't find anyway to amend the order but I could cancel it within 30 minutes. I went to the cancelation page and try at least five times to cancel the order, each time a pop up window told me "Ooops something went wrong please try again" it never worked. On May 19 at 5:00am Pacific time I went to their Live Chat and waited for more than one hour ( I logged in as customer 292) and someone named Mandy told me there was nothing she could do because the order was to far in the process (at that time 7hrs old) but she would try to re-route the order once it was shipped however she could not guarantee that it would work. I know it was my fault not to re-check the shipping address and I cannot blame anyone for my mistake but it leaves me with a zero faith in BuyBaby customer service.
Jack R Pin

Don't Buy here! I bought a Kingsley nursery for our baby. When I assembled the crib and dresser, I placed them in my room. That night I felt dizzy and light headed, and the next daytime felt a massive head ache. It took us a while to figure out it was the new furniture that was causing us all those symptoms and decided to move it out of our room. Yet, even in another room, the furniture off gas was causing me to feel so bad ( I was with my head in the toilet throwing up). So we ended up putting the furniture out of our house and in our garage. So far it's been about a week since we bought it, the store itself denied to take any responsibility (their argument is "we didn't make it"). And so we're stuck with this furniture for the time being. I tried going to the garage for a while thinking it might just be a matter of airing it out, but the head aches and nausea returned. I will not buy a single item from this store ever. The fact that they could hurt a baby by selling furniture that affects adults so much is demonic.