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Busuu has a rating of 1.6 stars from 81 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Busuu most frequently mention customer service, credit card and automatic renewal. Busuu ranks 179th among Language Learning sites.
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Busuu.com claims to be a free language learning site. However, the free aspects of busuu.com are very limited. In order to get more benefit from this site, users are enticed to pay for a 'gold' membership for one, three or six months. Busuu.com will automatically renew the membership just before it runs out FOR THE SAME LENGTH OF TERM THAT THE MEMBERSHIP WAS INITIALLTY TAKEN OUT FOR, i. E. if you have taken out a 6 month membership, then busuu.com will automatically renew it for another six months if you have not cancelled before the end of the initial membership. Should you decide to cancel your membership, say after one month, you will already have paid for six months and busuu.com will NOT REFUND any money already paid, effectively tying you into a contract. Shame on them for their awful business methods.
Answer: Never, Busuu it's a SCAM. They charge you even if you cancel the subscription.
Answer: Open a dispute on PayPal or cancel the transfer through your bank, you will have your money back. Don't accept any partial refund.
Answer: Open a dispute on PayPal or cancel the transfer through your bank, you will have your money back. Don't accept any partial refund.
Answer: Hi Jeanne, Filling in your information and clicking "Start Learning" should be enough to create an account with us - can you email us on [email protected] with some additional information - which browser you are using, whether you've tried an alternative browser and we'll be able to have a look into this and see if we can replicate. Thanks, Amy Customer Service manager
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