BusuuReviews 81

After using Busuu for 4 weeks and getting to the more difficult sections I find learning on this site is very difficult. There is not enough reinforcement of previous lessons, no interactive translation and not enough guidance in the lessons. All you get are silly pdf file downloads that do not match the lessons exactly, making you search for answers that don't exist. I got a really big discount on the service for a year, I can see why they are offering discounts, but I will probably quit.

They offer the service quite all right but they'll charge you unnecessarily. In my case, I signed up AGAIN for premium, the first time I didn't have the problem others complained about probably because I'd closed that account and the card won't have worked. Well, this month I faced the issue that seem common with them, I got charged $109.99 for 2 years subscription that I'd already paid for in March at $99. I got in touch with the Customer service and she couldn't find why they'd charge me for another subscription.

The worse part was, my subscription expiry date didn't change from the earlier payment I made.

I had to call my bank to report unauthorised payment and dispute the payment. My bank canceled my debit card and I canceled my subscription. These guys are terrible scammers or they've got some fraudulent worker somewhere working with them that they are unaware of.

STAY AWAY FROM THEM

I created an account a year ago at a 30% discount so it was $45 USD I went to go buy something today and I had no money in my account. This company let me know they were going to charge $69 USD me again but I never saw the email (fault on my part). I went to go login to cancel my membership and they said something that made me think maybe I had the wrong username or password (tried my phone number and email as a username) so I thought maybe I created the account and used a different password I didn't remember. So I went to request a new password and they said an account associated with my email didn't work so I went into my emails to see what email address they were sending me emails from (it was the one I originally tried) so I sent them a strongly worded email and I got an automated message back and so I sent another strongly worded email about the horrible login process. So now I've lodged a complaint with my bank and let's hope they refund me. If you would like evidence of this you can comment and I will send you evidence

I was a foreign language major myself in the early 80s and have studied 5 languages since that time. Spanish and Italian were my forte, Egyptian Arabic is a struggle but I moving forward with it, and French and German slightly nightmarish. I decided now that I am older and have time that I would knock off the last 25% of my Spanish to be fully fluent and mastering Italian at long last verbally. I got nowhere with this site. I had a 98% average in Italian in high school but on this site, probably a 70% at best. The site itself is very hard to negociate as there are tons of circles, in blue and orange and it is hard to figure out what to press, as opposed to DuoLingo, which I love and is free, and I will be sticking with from now on, advances you automatically to the next level. This was a total waste of my $ 35 especially as I only used it for 4 days. I wrote them about not renewing me at year's end as that seems to be a very popular complaint with many people. They seem to auto renew you even if you have left the site and are not using it. I won't allow that to happen to me. I will advise my credit card company about it now in case they try to charge me again.

I joined for a nominal discounted rate (under $15 for a year membership I believe). I was SHOCKED to get an email from them indicated that my membership had been AUTOMATICALLY renewed at a rate of $69.99! I immediately contacted their "customer service" via email (no phone number provided on their email to me). They emailed me back with a cold matter of fact response that the automatic renewal is disclosed in their terms and conditions. I don't recall ever authorizing automatic payments. On other sites you typically have to check a box to authorize them and the amount is clearly indicated. That didn't happen in my case. When I requested a refund, they refused. I asked to speak to a manager (via email), and they responded by agreeing to refund 50% of the $69.99 charge. Horrible customer service - shady business practices in my opinion.

I had the same problem than most people here. The cancellation option was not showing up in my settings. I freaked out, and read the review and got mad. However, when I shoot them an email and provided them my account email address, they took care of it the same day and email me back that it was canceled.
I just have to wait a year see if they will charge or not as some people are complaining here. Until that happen, I would say they not as bad as people say they are.

I suscribed 2 years ago to the Busuu premium suscription. I gave them my credit card number and I didn't know that the premium account has an annual renovation. For my susprise last year they charged me usd 99 without telling me anything, and I even didn't use the web page, I had many troubles with them and they sent me many emails, in the last one they said that I didn't have anything to worry because they weren't going to charge me anything else, and I cancelled the Premium Suscription. Today, one year later, they charged me again the same amount and I had to cancel my Credit Card, with many problems because I'm living in Australia and my Credit Card is from Colombia. Now I don't have any credit card, thank you bussu for everything

Definitely don't pay for a premium subscription. I took the Japanese course through the beginning intermediate level. The grammar gets progressively worse, to the point where the statements are inherently incorrect. Somewhere around the middle of the second beginning level, programming bugs began to appear. The drag and drop didn't, and on more than several occasions, the dialogue wouldn't even load.

Don't bother to try and get it fixed. Busuu didn't fix it, and then sent me a message saying that since I hadn't contacted them in a week (why would I?), they would close the ticket. I mentioned that there is nowhere to report errors and the customer service agent (and I kid you not) said that's because they have so many errors they aren't accepting any more at this time.

Even for free, there are countless better options for learning a foreign language.

Please! Stay away from These THIEVES, With licence, Don`t use them. They are lying. Your money will be gone in second. They are abuser. PLEASE!

PLEASE! Stay away from these people. As soon they get your credit card number you are done. Every year they will renew your member ship specially premium with out asking you. There is no option of cancellation. This part of their website is not function. I send lots of email to them and their advise go to subscription but not workinggggggg. That`s why I say they are THIEVES careful.

They are lying thieves, as confirmed by several others with similar experiences here. They offer "7 day free of obligation trial" but they have no intention of honouring this claim. I could not cancel even with the first day, They should be shut down for this alone. When you try to cancel, the functionality to do so on their site is missing. Another fraudulent approach to their business style. The site is also riddled with technical bugs and the content is poor - especially what comes with "premium membership". They have no concern for their customers, they are maliciously compliant and once they have your money they refuse to part with it under any circumstances, they have no channel of communication and ignore feedback, they have on-going technical problems that never get fixed, they have poor content containing several errors that never get fixed. Like I said - stay far away.

Please never use the busuu.com! They are just kidding you all the time. If you use this, use only the the free version! Never buy the premium membership! If you want to contact the customer support, this will bring nothin and they will not solve your problem because they are just kidding you all the time!

AUFPASSEN! Nutzen Sie NIE Premium Mitgliedschaft bei busuu.com! Es lohnt sich gar nicht und außerdem wenn Sie sich rechtzeitig nicht abmelden werden die automatisch ohne was Bescheid zu sagen Geld von Ihrem Konto per Lastschrift abbuchen! Ich hatte 1 Jahr Mitgliedschaft seit August 2013 und heute haben Sie automatisch ohne was zu sagen Geld von dem Konto meiner Tochter abgebucht! Frech!

Well I have been learning French on busuu for six months as a free member. I am so limited there, because i do not have access to the grammar parts( that I use books for that), and I can not record my voice for my friends to correct my pronunciation. But ever since it has improved my writing and vocabulary a lot. My listening comprehension still is far from perfect. I write alot which are corrected by native frenchs and I talk to them online which is also helpful.
But I wish busuu could block all the guys who seek sex chat there. They drive you maaad!

I think Busuu should have more control over the sort of people using their site. I am tired of guys thinking it is some sort of sex chat line and only wanting to have Webcam sex or show me parts of their anatomy I really don't want to see!. I joined the site because I thought it was a language learning site but it seems to me there are lots of people using it for cheap thrills. As I tell them there are plenty of sites around for this. Please do something about this Busuu and whatever you do don't let your kids use this site!