On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Burromax Electric Mini Bikes. Fun for everyone! Take it anywhere. Fits easily in a car, truck or trailer. Great for campgrounds, track pits and riding around the neighborhood.
Burromax Reviews Summary
The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Just took a little bit to check out and buy the bike but got it and everything worked out
Fantastic experience. The website was easy to navigate and the process went smooth.
Just as the title says. I was surprised to receive my items 3 days before expected delivery, but one of my 4 piece order was incorrect. Customer service email inquiries so far have gone unanswered. It's only $9 so I'm not too concerned, but a response would be nice.
The bike never came and the company won't get back to me. I have left multiple voicemails and emailed and nothing.
Bike was delivered in 2 days. Package was intact and all parts were in the box.
4 years going strong. This is one tough little bike, me and my kids love it.
Bikes are extremely durable! Absolutely love being able to order my individual parts! Shipping is expensive... I need to make another order for a $1 master chain link and Shipping is $15. Kind of a bummer but other than that great quality bikes!
Installing it was not to hard you had to get something to hold the sprocket so the motor doesn't spin.
Got it with is a few days works great, just wish it was free shipping. Would of bought the charger as well instead of paying for the shipping. But over all 👍
What a breath of fresh air. It was a shockingly good surprise to get a real person on the phone who's really friendly, funny and helpful. In today's world this is so rare>. I appreciate it so much and hope you keep it up.
I have requested tracking information about my purchase, but have not received any type of response. Only that my order is confirmed I hope maybe by answering the survey you can help me with resolving my issue.
Please, please please
Thank you very much for your consideration
Great experience, ordered it and received it quickly.
Fit perfectly and now the motorcycle works
I did not use it for its intended application that this site sells it for. I used it for a motor and motor mount stand as the OEM crank case bolts weren't long enough to hold the engine to the stand. But they do work perfectly for my use. Used to hold a EJ25
Ordering process was simple and easy. My bike was shipped in three days.
Looked up a video of how to assemble my bike on YouTube again simple and easy
Took it for my first ride had the dogs chase me around behind the Oregon ducks football stadium in Eugene, Oregon
Lots of open land with mulch paths and off-road terrain goes for miles. The dogs sleep well at night now.
I recieved a faulty part.
When installed the throttle is stuck open or on. Only key inserted. The throttle is not stuck or jammed against the handle. Fuse replaced from blowing.
The wiring n all is good and intact. The part is faulty.
Thank you for bringing this to our attention, Sherri. We appreciate your detailed feedback and are committed to finding a swift solution to ensure your experience improves. Please feel free to reach out so we can assist you personally.
I went to the website and ordered the parts I needed, I was easily able to find the parts and numbers for everything I needed to order
Its benn awhile since I ordered any products, but is always an easy process.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Bicycle Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Christopher, I’m truly sorry to hear about your experience and the lack of response on our part—that is not the level of service we strive to provide. Please reach out directly to our customer care line one more time so we can make this right as quickly as possible. Thank you for bringing this to our attention.