Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Burromax Electric Mini Bikes. Fun for everyone! Take it anywhere. Fits easily in a car, truck or trailer. Great for campgrounds, track pits and riding around the neighborhood.
The company enjoys a generally positive reputation, with customers frequently praising the quality and performance of their bikes, as well as the simplicity of the ordering process. Many reviews highlight efficient shipping and thorough product demonstrations, contributing to high customer satisfaction. However, some concerns have been raised regarding faulty parts and the need for more detailed product specifications. While customer service is often described as responsive and helpful, there is room for improvement in addressing technical issues more effectively. Overall, the company successfully fosters loyalty among customers, many of whom express a willingness to return for future purchases.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very reasonable price, fit perfectly, shipping was fast, replaced original rear caliper without issue!
Easy to order and quick for delivery without any issues of any kind
No shopping issues. Purchase went fine... No shopping issues. Purchase went fine.
Products match perfectly, fast delivery, I don't know what else to say except shipping seemed very high and answering a 50 word survey doesn't make any sense
It's was very sad to deal with a company like burromax, because they don't care about customers long you finished buying from them
Never have had a company go so out of their way to make sure the customer experience is top notch. Buy anything from them and you will not be disappointed. Quality product and amazing customer service.
I read on line that people were having trouble getting a hold of anyone or parts on back order. BUT! I had a dead line to reach and they were on spot with two deliveries and back orders. Best service ever in my life! I recommend burromax! My grandchild broke the bike their product is great.
Great, parts came quickly and the gentleman I talked with was great, he sent my parts out as some as he received his shipment in!
Add more parts and make it easier. Have more videos on how to replace parts on each bike if different.
Really great and easy assembly and easy to order too came super fast.
Easy to do business with. Shipping was an additional cost which was close to the parts cost.
Got these bikes to enjoy with the family. Either on the pavement or light off-road, these bikes perform beautifully! Great purchase
I have had some issues along the way, most to all have been my fault and not the companies, the bike is awesome and designed well for repairs and consumers in mind
I had ordered around 370$$ worth of product as a second purchase, the first purchase being around 160$ and it was delivered and arrived in a timely manor, Now the second purchase has taken over a month to even get word of whether or not it is shipped. I have been trying to contact and leave messages on their customer aervice number and emails as well
The ordering process is easy and all parts are stocked! What could be better than that!
Great service response. Quick shipping, bike arrived within days of order
Love their products. They make great bikes. Will order again.
We ordered the wrong key, but the guy quickly got us the right one and sent out quickly! Thanks
Was Fast and easy professional highly recommend using them
Answer: Becky, Not sure what you are refering to so please give us a call at 3146209006
Answer: Expect 14 mile range with 180 lb rider and 20 mile plus with 100 lb riders on flat ground wide
Answer: All in-stock Items ship the same day or by the next Business day. You will have to contact us for estimated shipping dates on all out-of-stock Items
Answer: 1-5 Business days depending on your located. All items ship from our St. Louis, MO warehouse.
Answer: Well it depends--- We tested with 220 lb rider on flat ground wide open and bike goes 26 miles--wind was realitively calm. Same bike on low setting it goes 44 miles If you are not always on wide open and on a fairly flat surface--maybe 30 miles is a good number. Lots of variables but above it tested personally


Pierre, I’m truly sorry to hear about your experience and the way you felt after your purchase. We value every customer deeply and would really appreciate the chance to address your concerns directly—please reach out so we can make things right for you.