Bunches

I didn't see this review site before I ordered so it's my own fault for not checking - website photos are amazing, flowers in real life are disappointing. For £28 plus delivery, even on expensive Mothers Day, I expected a proper bunch of flowers not a handful.
If we ran our jewellery business like this we'd be bankrupt!

I don't usually leave reviews, but this one took so much effort to resolve that I think it's worth sharing.

I ordered a specific bouquet for a set delivery date. I was later told the bouquet was unavailable due to a supplier issue and reluctantly accepted an alternative. I then requested a new delivery date five days later.

Two hours after agreeing that change, I contacted customer services again to amend it slightly and was told the flowers had already been dispatched. That made no sense, as dispatching five days before delivery would have meant they arrived dead. This was the first point where the responses felt templated rather than checked.

The order was then processed for the original delivery date without communicating that to me. I received a notification saying delivery failed because my address was "inaccessible", which was untrue. Other deliveries were made to my home that same day.

After multiple emails and escalating the matter, I eventually received a refund. The owners did step in at that point, which I appreciated.

However, a replacement bouquet was then sent as goodwill. The website imagery shows a full, rounded, styled bouquet. What arrived was a flat-packed letterbox-style arrangement with noticeably less volume and presence. I understand flowers are sent in bud so they last longer, that isn't the issue. The issue is that the product delivered did not resemble the advertised presentation or impact.

By this point, it was less about money and more about the disappointment of my wife opening something that didn't feel like the occasion it was meant for.

Mistakes happen. What made this frustrating was how hard I had to push to get basic acknowledgement and resolution. It felt like each response aimed to close the case rather than understand what had actually gone wrong.

I can't fault the eventual refund, but I wouldn't feel confident ordering again for an important date.

Absolute joke of a company. Would not recommend buying from here whatsoever, appalling is an understatement of how they run their "business". They take your money and will not issue any form of refund or re delivery if your items aren't delivery in the first place. Had a very expensive surprise delivery coming for something extremely important and personal, something this company very clearly do not care about, the parcel unfortunately did not get accepted and in turn of trying to find anyway of resolving this the company have been nothing but rude on multiple occasions after trying to find a way of receiving what we have paid for! I have been told they will not resend any of the order out unless it is to be paid for AGAIN! Mind you not all items in this order were deemed 'perishable' so you would assume the other items would still be delivered consider they were already paid for and when they were asked what they would be doing in order to get that other item back to us. They have said again we would need to pay for the postage again on an order that was worth 10 times the delivery fee.! They have said no refund will be issued and we will not receive any items. They are scammers who only care about your money, have absolutely no morals and run their supposed business unethically. I've had much better experiences with other websites such as bloom and wild so take a look at their stuff instead because this company is definitely not worth your time, they do not deserve your money and to be honest I'm unsure how they are still in business when they behave and treat their customers the way they have. And on the off chance they actually give a $#*! about what their consumers are saying about them and are reading this review now... Scarlett on their online helpline and a very rude and patronising lady on the phone(unsure if the same women)... if you don't like your job... get a new one. STAY CLEAR!

Bought bouquet for Birthday day not night not delivered until 6.15 pm said they would email when delivered, nothing ever received. Would not buy from Bunches again.

'Bunches' supposedly sent my order by Royal Mail 24hr. Who are normally very good. However, did not arrive in time for my wife's birthday, and I now doubt if they ever will. Avoid this company. I do not wish to receive jaded flowers that are days later than promised. Will go elsewhere in future. I have requested a full refund, as they have broken their contract.

I ordered flowers for a friend which were nothing like the photo on the website. I wish I had read the reviews first as they were really not nice and slightly embarrassing. The nice photo is the website photo and the other one is the actual flowers.

Photo says it all
1st photo is what they advertise other two are how they look 24 hours later
Feel upset for my granddaughter who sent them to me

My eldest son, a nurse bought me a bunch of flowers for Mother's Day from this company. They arrived five days early in a half dead condition. The roses, carnations and other flowers are browning at the edges and the foliage has been ripped from whatever tree /bush it had come from, consequently the bark /stem was split up the sides. There was an ominous smell of rancid flower water coming from the pot and the stems of the flowers. Quite honestly you can pick up a better bunch with more life in it from Aldi's bargain bucket. Don't waste your hard earned money on buying from this company. Unfurtunately I had to tell my son about it so it spoilt his surprise and my Mother's Day which is still two days away. DONT BUY THEIR cr*p

I'm lost for words with the flowers my friend received, the picture on the website showed a beautiful array of Iri's and Freesias so thought I would go large as they looked so beautiful. The flowers she received however were absolutely nothing like the picture, to be honest I've seen better on peoples headstones. No arrangement whatsoever, very very disappointing. Please please read these reviews before you order from this Company. They are an absolute rip off!

Shocking service. Orders flowers on the 23rd to be delivered in the 27th, paid 24hr tracked Royal Mail delivery, at 16:30 on the 28th it's still not delivered and on contains Bunches, their very casual response is, delivery is not guaranteed, 'it's in our T&C's'. When going through times of their emails regarding delivery, my order was only sent out to RM after 8pm the night before it was supposed to be delivered! Disgusting people, I would suggest finding a real company to deal with.

What a bad service and company! I placed an order from bunches and then after I paid my order I never heard back from them and I started to investigate what happened to my order. They only came back and said the address is not registered but the place the order meant to go is very knowledge fashion brand in Guildford Friary shopping centre. I kindly asked my refund and their customer service has some sort of excuse the address is not correct which is a correct address. Anyway never order them again and i never recommended that company. Not a reliable customer service.

Ordered flowers to be delivered for a recently bereaved friend gave me selection date for sat 3 rd June so clicked that had e mail
Confirmation for this date
Never arrived still sat in Dorset post office sorting office tracking showing
Won't be any use now they will all be dead
Won't ever use this comany again other more reliable companies out there doubt they will even acknowledge the compliant from what I've read in previous reviews wish I'd read them before opting to use this company! Unreliable

I ordered a plant for a birthday present and when it arrived, it was very dry. I tried complaining and was told to water it, how rude. I was also told to keep an eye on it and send an image if it didn't improve, Disgusting, will not be using them again

Ordered what looked like a beautiful bunch. Even in bud the delivered order looked pitiful. Attached website photo and photo of what was sent.

Very disappointed with the quantity that i was sent, some broken/damaged. Advise - get some from a supermarket where they're half the price and have higher quality and quantity.

Truly brilliant, got in touch to ask about advice re if I should purchase and deliver a few days before valentines in order to let them bloom before giving them, adjusted delivery times and addresses for me in a very prompt manner and just all round brilliant service, name checking Flair in particular.
She even spotted the replacement address I had given didn't match the postcode and adjusted it before I realised

Received 2 bunches; worth £44
(Both bunches in vase) absolutely nothing like photos? Won't be using again, very disappointed

Far from satisfied with both the flowers and the customer service. I ordered the Rhubard and Custard letterbox flowers as a birthday gift, and when receiving the photo a few days after they 'bloomed' - and I was appalled. What my mum received did in no way compare to the display on their website - I could have bought a higher quality bouquet in a shop for half the price I paid. The photos on their website are false advertising. I made a complaint and spoke to one of the representatives and they were in no way sorry for the disappointment caused or held themselves accountable for the poor quality of product, despite showing them photos. The line was 'I'm sorry you feel that way.' As a first-time customer, I am very disappointed with this service and won't be returning and will not be recommending Bunches to anyone else. Expect your £25+ bouquet of flowers to look £3-4. Very poor indeed.

Ordered xmas flowers for 84 yr old self isolating mum/gran, alone on xmas day. They didnt turn up.No customer service available for days - 28th dec finally got a response from someone offering refund - of £5.99 carriers fees - for a £62 bouquet which theyd resend.
Absolutely rubbish.

Wrong bouquet sent with stems that were black, rotten and covered in mould on receipt. Awful. See photos attached.