Bunches

Sent get well flowers to a friend with request if out to leave in secure place, they had a hospital appointment and on return note left to say delivery left at Tesco they also were expecting delivery of rug so not feeling well thought they would pick delivery up next day or so. So instructions not followed and flowers not stated as if they knew it was flowers a neightbour would have travelled to Tesco for them. Box and flowers a bit battered. Won't order from this firm again.

My advice would be not to use this company. I ordered flowers for my friend who is going through a very difficult time at the moment travelling to look after elderly parents. As I was aware she might not be at home I quite clearly stated ' if no one at home, please leave with a neighbour'. This was ignored and the flowers taken back to the delivery office. Two bank holidays between, needless to say flowers not in good state. Contacted Bunches whose response was basically this was problem with Royal Mail and after all they had left a card to say they had tried to deliver! Why ask for delivery instructions if they are not going yo be heeded?

I ordered online flowers from Bunches for my sister's retirement but unfortunately they turned up at my house. I rang Customer Services and spoke to Paul who was very helpful. I wasn't sure how this mistake had happened but as I was keen that my sister received some flowers he promised that the bouquet would be redelivered as soon as possible to the correct address. I did offer to pay for them as I wasn't sure whether it was my mistake. Paul told me that he would not charge me again - how is that for Customer Service? Well done Bunches, I will and always have used your Company. Thank you very much indeed for your kindness.

I ordered a big bouquet as a surprise for my mum's birthday. I paid extra for a larger bouquet and a balloon.
Well where do i start?!?! These were to be delivered on her birthday as a surprise, they hasn't been delivered by the time stated so I called up and was told they'd tried to be delivered but knowbody was in... an absolute lie as I was there all day. The lady then said she'd reorder but it'd be 2 days later, I was hesitant and that but thought I'd agree as it was £25 I'd paid and the picture of them was beautiful so couldn't wait for my mum to see them.
2 days later my mum phoned and said the flowers (I had to tell her what had happened so spoilt the suprise) had arrived in a small cardboard box! She then opened them to be greeted with 8... yes 8 flowers! She didn't know the price i paid but said youve been ripped off, I told her the price and she was horrified at what she'd got for £25. She sent me pictures immediately. I saw them and was absolutely disgusted and embarrassed to say the least, the balloon which I ordered was about 3 inch no bigger, I knew it'd be small but not that small, could barely see it between the sorry excuse of 8 flowers. The free 'box' of chocolates were actually a small bag, they'd prob purchased them for 50p they were so small, they had 4 chocolates in!
I could of got nicer, better and fresher flowers at Morrison's for 2.99 at the most!
Please do NOT order people, such a rip off and how they call themselves a florist is beyond me.
I really wish I'd read the reviews before hand as I've noticed now there's more bad reviews than good.
I also wish i could add the pictures on here for you to see... im really not exaggerating! God knows what I'd have got for 15.99

DON'T ORDER!

Ordered flowers for my mother's 82nd Birthday and paid extra for delivery before mid-day. Received email stating the flowers were going to be delivered 0900-1000. Was surprised that my mother didn't phone to thank me. When I phoned my mother flowers hadn't been delivered. Checked the tracking info and it said flowers had been delivered 0900 AND signed for by somebody with my mother's name! Phoned and asked to see evidence of the signature. Turns out that they had tried to deliver to wrong address - could offer no realistic explanation why the tracking info said they had been signed for by my mother when they obviously hadn't been. Offered to deliver the next day! When I said no they agreed refund - I would have thought least they could have done is offer refund and deliver the flowers, as I take it the flowers are now going to be dumped anyway? First AND last dealing with this company!

Ruined Mothers Day never again would I use Bunches they are cheap flowers. I sent my Mum & Mother in-law a so called bouquet each for Mothers Day. Even after replacing them. Both Mum's were still extremely disappointed. If we put all the bunches together they still wouldn't have been anything like the bouquet in the images online. Please save your money!

If I could give a million stars I literally would do. I ordered flowers for my best friends funeral and DPD managed to not deliver them. I rang bunches and they got the flowers to the funeral the same day. I am so completely grateful as I am currently in another country and could not attend the funeral so this meant a lot to me. Customer service went out of their way to help me and I am so grateful. I have used Bunches for many many years to send flowers for every occasion and I would never use another company now. Bunches has been there at family and friends birthdays, anniversaries, times I needed to say thankyou or condolences or just cheer someone up. They have been present at every special moment in mine and my family and friends lives. The flowers have always been beautiful and the chocolates amazing :) I cannot recommend Bunches highly enough. Thankyou Bunches :)

Have placed several orders with this website for my friends and family in the UK, as I live in Canada. They have always received the flowers in time and the good thing with this company is when you order flowers you get a free box of chocolates delivered with them. My friends and family who have been sent flowers by me from this website have all loved them and enjoyed the chocolates. The other great this is everytime you order, you get "posy points" which gives you money off your next order.