Bunches

I have used Brunches several times before and I'm sure I have always had an email to say my flowers were on their way. This time no email, and flowers were for my elderly auntie who is a care home and I can't visit for her birthday. I checked my order history, and nothing there so assumed I must not have ordered them properly (I did do it a couple of weeks ago) so had to quickly arrange another delivery from a local florist. However on looking back through my emails there was a conformational email. On contacting customer services I was told I must have done the order as a guest, so they are not on my order history, (which I find strange as I applied a discount code sent to my email), and because I chose Royal mail 1st class I didn't get a message to say they were on their way? I'm not even sure the flowers arrived as my aunt has dementia, and the care staff obviously have more important things to worry about, but even if they did arrive I'm left feeling very dissatisfied. There should always be communication with the customer to re-assure them the goods/service they have paid for has been delivered. I will be using another online florist from now on

I have been a regular customer over many years, however Loyalty means NOTHING to them. Their "lovely" customer services do NOT work hard to solve your problem, there is NO customer good will.
So upset and disappointed!
I am also annoyed with myself for not only my own support of their company but over the years I have regularly recommended their company to many of our friends and family members as well. I will be contacting all of them to let them know about the shocking service I received from them this week.

Received a bouquet of flowers from Bunches late Thursday. Sunflowers stocks, yellow roses and a moth!
Flowers looked wilted on arrival, roses has dropped Friday, stocks had withered up the stems. Saturday sunflower petals were turning black.
I followed their instructions, cut off stems at base, flower food and fresh water. All we're dead by Saturday. Impossible to complain as they were a gift on my retirement. Please avoid this company you will only be disappointed.

The flowers I ordered for my Mum (Fiji without vase) went black within 2 days. She rang the number on the card to complain and was advised that they would send another bunch out. Unfortunately the replacement bunch were not the same flowers which was really disappointing. I complained to Bunches and was advised that they sent a replacement because my Mum agreed - she agreed to the replacement of the same flowers not different ones which were nowhere near as nice. Disappointed and won't be ordering through Bunches again.

Really poor delivery service. I requested that the delivery man wait for her to get to the door, but clearly they didn't as a calling card was left and the perishable flowers sent to an office. Since my grandmother is housebound, struggles to move about and suffers from dementia she wasn't able to reschedule a delivery. I was told nearly two months later that they had been sent back to the office and disposed of, but was refused any kind of refund or redelivery option.

I have just received a bunch of flowers, a surprise from my aunt, I do not have he heart to tell her she has been ripped off. I have received a bunch(not a bouquet) of 10 stems. It looks nothing like the image online and I could get the same bunch from my local fruit shop for a quarter of the price my aunt paid.
I have left a review on the page but noticed when I was looking at previous reviews they don't display any 1*-3* reviews on their website, I know I left a 1*, when you set the filters it says there are none at a lower rating than 5*.

Spent over £60 on three bunches of flowers, to arrive on a saturday, but ordered on the Tuesday, previous. The flowers never arrived. Called to complain, but was met with total indifference. They have no ability to track flowers or recourse if they don't arrive and refuse to give any compensation. I wrote a further written complaint to the MD's of the company, who didn't even bother to respond. Indicative of their service really... AVOID!

Do not order flowers from here.
You do not receive any conformation that your Gift has been dispatched and there is no way to track the order. (All online flower companies that I have previously used send you emails to let you know when the flowers have been dispatched/ arrived - because that makes sense)
Flowers are delivered by standard Royal Mail and end up in a post office if the person receiving is not there. Royal Mail does not specify that the package at the post office is flowers... And therefore your flowers will likely end up wilted/damaged.
I ordered flowers to be delivered to a friend, to ask if she would be a bridesmaid. I am so sorry I used this company.
Just for the extra bit of terrible service, when I made any enquiries as to where the package was and what I could do in this instance, I was met by a customer support team who never once apologised for the experience I had. On top of that their emails to me were patronising and (in a nutshell) said it was my fault and not their problem.
It should have been a lovely experience but it was just awful and no one got any flowers. I actually feel like this is a company who just doesn't care.

I ordered some flowers for my mother, which took two days to come, they arrived half dead all droopy and looked terrible, my mother WhatsApp me and sent a photo and said "The Flowers are all Droopy even after I have put them in water, you should of just gone to Tesco's would of got a better bunch, I would not use this company to order flowers from, there are plenty more out there... Avoid to save disappointment - They are low budget flowers look nothing like the website photos

I ordered flowers and 'add ons' for my aunt's 90th birthday, taking a gamble on the promise of 97% next day delivery by Royal Mail 1st class post. The flowers arrived late, the day after (no apology or explanation), without the 'pink flowers' gift card for which I had paid an extra £1.99. Some of the freesias in the bouquet were already fading. In essence, she received a bunch of flowers (some dying) from an unknown sender. The little birthday cake was well-received and a good addition.