Bullrun FlagReviews 166

I have never met a more dishonest company in all my years of shopping online. They lie, after lie, after lie, after lie. I placed my order on July 13th. I waited 12 weeks before I even reached out to them. Then I started sending an email about once a week and every time I got the same response "you'll see it next week" it's shipping out now" after several weeks of that I even saw that a tracking label had been generated. But still nothing. USPS didn't take possession of the item for an additional 3 1/2 weeks. It wasn't until after I did a charge back on my credit card that my order magically shipped the day after my credit card company contacted them. So close to six months later the order should arrive.

Ordered a collar approximately 12 weeks ago and yet to receive any product. Try and call support and you will receive an automated message that goes direct to voicemail. Email response is based on algorithms of what is types which determines their response. I filed a complaint t with the BBB and received a response from them stating that the business in question failed to respond to the BBB inquiry. THE ONLY POSITIVE REVIEWS ARE FROM PEOPLE GETTING A FREE PRODUCT IN RETURN FOR A POSITIVE REVIEW. Companies like this, if you are willing, will send free product if you write a positive review. Unfortunately for them, I will not stoop to that level and would rather people get a product. What a disgrace to the name BullRun after the historic American Civil War battle of Bull Run. NOT MADE IN AMERICA. Wish I would've thought to look at reviews before placing an order.

I placed an order before I read the reviews of the company and it honestly made me a little scared. I had a personalized dog collar ordered. And I contacted them in regards to canceling the order because of unforeseen military movement. They were in fast communication and actually expedited my order being made. In all it took about three weeks as opposed to their website showing eight weeks. And they included a free leash too! I couldn't believe it. Maybe I was lucky but everything was good quality and I couldn't be happier.

Placed an order over 4 months ago. I understand things may be delayed due to the environment we are in. I have no problem waiting for my order. The problem I do have is when I have emailed and called dozens of times over this 4 months time frame and not one time have I gotten a reply to my email and not one time has anyone answered the phone. I have left messages and no call back. I have no clue where my order is or if it is even coming. Horrible customer service. Would not recommend you buy anything from this company.

I placed an order on April 14th 2020, I was aware that there was a delay due to COVID for orders being sent out. Estimated times was 8 weeks. It is now July 24th and I have not received my order, what makes it worse, is that I have called and emailed several times with no response what so ever. So far, I'm not sure if this page is a hoax or their customer service just sucks. Im highly frustrated and will probably try to get my refund through my bank. It wouldn't be so bad, if there was any communication. My recommendation - DO NOT ORDER FROM THEM.

I have emailed several times and never have received a response. I have also called for several months inquiring about my order. I was told my on two occasions my order would be shipped by the Following Monday and expressed ship by the end of the week. I have not received my order. It has been another month and now they will not answer their phones. I can not even get a refund. Do not waste your money or time on this company. With all business hurting during the shut down this one is stealing your money.

Purchased a collar with name patch and a leash back on 4/15/2020 and still have not received it as of 6/18/2020. Have spoken to them over the phone a few times only to be lied to about the product shipping out. Was told 4 weeks ago that the product will ship in 2 weeks, then was told 2.5 weeks ago that the product will ship in one week. This business has never answered my emails, and as of 2 weeks ago I think they blocked my phone number because it goes straight to voicemail now and they do not call back. I have contacted the bank to dispute the transaction, which in the end will cost them the sale and a $75 chargeback. The only thing custom about this order was a 1.5" x 4" patch. Ridiculous...