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BudgetPetCare

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at [email protected] and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
[email protected]


How would you rate BudgetPetCare?
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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
176
value
72
shipping
76
returns
31
quality
74
This company does not typically respond to reviews

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53,307 reviews

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Philippines
1 review
2 helpful votes
Follow David B.
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This is my first time ordering from your website. I am very impressed, the prices are great and the free guarantee is something I have not seen before. What really rocked was the fact that you asked about my cat(s). I will definitely be a repeat customer. Thank you.

Date of experience: October 9, 2017
Florida
2 reviews
7 helpful votes
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I love this online store since it provides qualitative and branded pet products at a competitive price. The product descriptions are descriptive and accurate. The products are delivered on time with good conditions. The FREE SHIPPING policy of the company irrespective of the order size has really won my heart. Highly recommended BudgetPetCare.com!

Date of experience: September 23, 2017
California
2 reviews
4 helpful votes
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Where is my order?!'
September 4, 2017

Still waiting for my order and my new kitten needs the flea killer badly, I will never order anything from this company again. I called customer service and the representatives are very rude. I will never sacrifice a lower price for bad service. Not worth it!

Date of experience: September 3, 2017
California
1 review
0 helpful votes
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Very professional
August 31, 2017

Always a pleasant transaction. We've been ordering from budget pet care for years and order is prompt and accurate. Mark was very helpful this time!

Date of experience: August 31, 2017
South Carolina
1 review
5 helpful votes
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Still no order
August 17, 2017

I ordered some Program flea medicine for my cat over 2 weeks ago. They took money out of my account soon as ordered. You can not track it and believe me customer service is rude ans could careless. Will be reporting them. No business should be run this way

Date of experience: August 16, 2017
New Jersey
1 review
3 helpful votes
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People are very nice to talk with and very helpful. Their prices are great.my experience with budget pet care is always great.

Date of experience: August 16, 2017
New Jersey
4 reviews
1 helpful vote
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Never had a problem.
August 16, 2017

I always use this site for ordering front line and heartgard for my Chihuahua. Easy ordering, no delivery issues. I have referred them to others who were also happy.

Date of experience: August 15, 2017
Pennsylvania
1 review
0 helpful votes
Follow Colleen V.
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I absolutely LOVE this company to deal with. They are courteous and professional and the prices are awesome. I've never had a problem with an order, ever! I will continue to use this company as long as I have animals. I also refer them to every one i know

Date of experience: August 13, 2017
Kentucky
1 review
5 helpful votes
Follow Erin S.
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I knew I was taking a chance when ordering from budgetpetcare.com, but I never imagined they would be so careless. I ordered Frontline Plus for Cats. I had the option to save money and purchase the U. K. product, but I paid the extra money to get the U.S. product. I received Frontline Plus for cats and ferrets from the U. K. They included a letter to let me know that this really is the same product that I ordered and to look at the active ingredients and their percentages to prove it. The ingredients in the product I received were actually higher in concentration than what I ordered. My veterinarian advised me to not use it on my cat.

I called to request a refund and the gentleman was very polite and stated they would email me a return shipping label. I still haven't received it. I went to their website and saw an email address to use "before I write a review." Clearly, this company has quite a few issues...

Date of experience: August 2, 2017
Illinois
1 review
0 helpful votes
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This is a cool feature to include with purchases. I'm always a little leery of buying anything online with a company for the first time, but the buysafe.com guarantee eased that anxiety completely. Combined with the low prices that you offer, the buySAFE guarantee made purchasing from your company a worry-free experience. Kudos!

Date of experience: August 2, 2017
Florida
1 review
2 helpful votes
Follow Gloria J.
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I ordered Frontline plus from budgetpetcare.com for my pup. He gets all these fleas in summers and my vet was not in town. So I searched for cheap online store for my pet and found this one. It was a good deal but was afraid to buy a product thinking how will it turn out. I read the description and called their toll free number to confirm every thing. They were very courteous and immediately placed my order. On receiving it in a week I applied it on my pup and yes it worked! All fleas disappeared in a day. Good product. I showed it to my vet and he said its a trusted brand and works well on dogs.

Date of experience: May 30, 2017
Georgia
1 review
0 helpful votes
Follow Holly G.
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Budget Pet Care provides great pet products with swift delivery. It is one of the cost-effective online pet stores in our country. The great thing is that the company does not charge a single penny on shipping charges which makes the shopping for the pet products highly enticing from this store. I would definitely recommend these guys to all the pet owners because they are amazing.

Date of experience: April 25, 2017
Georgia
1 review
10 helpful votes
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Ordered from this site and today an employee of theirs took my banking info, address, phone, email etc and purchased $44.93 US money in Starbucks U. K.

Date of experience: April 22, 2017
Kansas
1 review
1 helpful vote
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This online store is very easy to use. It is very easy to place orders on the store and there are lots of different brands of pet products available at the store at affordable prices. In fact my pet expenses have reduced by 40% since I have started purchasing pet products from this store. A great value for money.

Date of experience: March 29, 2017
Georgia
1 review
0 helpful votes
Follow Deborah R.
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It has been several years since I have been purchasing pet products from this company and every time I am amazed by the professionalism shown by these guys. They are very prompt in terms delivering the products and needless to say they are in excellent conditions. There are no shipping charges irrespective of the order placed which makes the shopping highly enticing. I have also had interaction with their customer representatives couple of times through their toll-free number while having problems in placing the orders on their store. They were very courteous and helped me placed the order. I also receive lots of newsletter and offers from this company which keeps me informed about the special discounts on the store. All in all, every pet owner should at least try this company once as it is one of the best stores in our country!

Date of experience: March 10, 2017
Washington
1 review
3 helpful votes
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Ordered a product never received it and they would not refund me. Had to put stop payment. 3 months later my bank is still trying to get my money back.

Date of experience: March 2, 2017
Washington
1 review
0 helpful votes
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Brilliant services
March 1, 2017

The great thing about this company is the ease with which even novice internet users can place orders for their favorite brands. The products are delivered well within time in excellent conditions. I even receive their newsletter on a regular basis keeping me informed about the discounts running on the online store. I would definitely recommend this store to my friends and family.

Date of experience: February 28, 2017
New York
1 review
4 helpful votes
Follow Kyle S.
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I will never order from you guys again. My credit information was just stolen after placing an order from you. Buyer Beware, your site is not SECURE or your company is selling or giving away credit cards

Date of experience: February 6, 2017
Virginia
1 review
0 helpful votes
Follow Anna T.
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These guys are one of the best in this business. They provide fast delivery, superlative products at a price that is highly reasonable. I am also amazed with their no shipping charges policy irrespective of the order size. Once I ordered an incorrect product and their customer service guy not only understood my problem, but also ordered the correct item instantly and refunded the difference amount. I believe that these guys are doing a great job and I will continue using them till anything drastic change comes up in their pricing policy.

Date of experience: January 31, 2017
Virginia
1 review
0 helpful votes
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This online store has the best deals and discounts on pet care supplies in our country. I regularly receive newsletters from these guys reminding me about the deals that are currently available on the online store. I am amazed with the quality of the branded pet products these guys are selling, since the cost of these products is highly reasonable in comparison to other online pet stores. I will keep on getting pet products from this online store unless there is a drastic change in their pricing policy.

Date of experience: January 16, 2017