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BudgetPetCare

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at [email protected] and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
[email protected]


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BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
176
value
72
shipping
76
returns
31
quality
74
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53,345 reviews

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Canada
1 review
7 helpful votes
Follow HINMAN P.
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Ordered tick/flea and heartworm meds for my 2 gsd's. They need to be given every month. To be sure that they would be received on time, ordered them with 2 month buffer. 2 months came and went, and no communication. Upon calling, "Oh, so sorry, they are back ordered". Given that these items are time sensitive, any company with any semblance of customer service would have given a heads up. Particularly given today's ease of communication, email, text, etc. Nope. Nada. Why the hell go to the trouble of getting customer contact info? Just lost a customer.

Date of experience: May 30, 2020
Canada
1 review
1 helpful vote
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For the past couple of years, I have been pet shopping online. It is because it's much easier and a lot less stressful than having to stand in long queues. For an old man like me, I find it hard to stand in long lines just for pet supplies. Luckily, I found this online store. Their products are reasonably priced and the qualities of the products are superb. In fact, the quality is superior to the ones I used to purchase from the store downtown. People must give online pet shopping a try!

Date of experience: May 7, 2020
Texas
1 review
7 helpful votes
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I ordered some Frontline for my dog. It took for forever to get. Finally received it yesterday in the mean time my dog passed away so I was trying to return for a credit since I no longer needed it. Yesterday I talked to Shane who said would e-mail me the address to return item. It was never sent. Today I called again this time James told me I could send it back but shipping back was very costly. He said it would cost about $40 to 50.00 to send back to the United Kingdom. I thought I was ordering here in the U.S. Never again will I order from this company!

Date of experience: May 5, 2020
Georgia
1 review
1 helpful vote
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With the virus going around, I have decided to switch to online pet care shopping. I know the delivery will be taking a lot more time than usual, but I am okay with it. My pet needs her supplies, so I have bought it v in bulk from here. It's actually way easier to sit at home and order supplies. Perhaps, I might start online shopping for my pets now.

Date of experience: April 28, 2020
Alabama
1 review
5 helpful votes
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Took my money and never provided any delivery information... nor sent official confirmation of my order. Agreed to issue refund and never did that either.

Date of experience: April 25, 2020
Singapore
1 review
0 helpful votes
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Never really liked the idea of online shopping because of the delivery time. Most of these online shopping sites have a minimum of 10 to 14 business days, which is pretty huge. The other day though, I tried giving online shopping a go. I ordered products from this pet store for my dog. You won't believe, I received my order inside 7 days. I was really impressed. Since that day, I have been doing my pet shopping from here. It's easy and much more comfortable.

Date of experience: March 13, 2020
New York
1 review
0 helpful votes
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Excellent price
October 9, 2019

This website has the best prices by far, I recommend this website. I saved about $80.00 yes I said $80.00 by ordering my preventive medicine on this site. I will be using them for more animal related products.

Date of experience: October 8, 2019
New York
1 review
2 helpful votes
Follow James W.
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My wife gifted me a pup on our first wedding anniversary last year. Though I was on cloud nine, the only concern that haunted me day & night was the expenses that I'll have to incur in taking care of his health. I was in a completely unknown zone. I had no idea about dog healthcare. The only thing I knew from friends about it was, "it is very expensive." But, I was adamant on finding the best healthcare products for my pup and provide him with the best life I can. So I started researching about it extensively, until, I hit upon this site. With the time that I spent on looking for & comparing products, I can bet that no other site provides such a wide range of products and that too at such great bargain. I started by ordering a few preventive products like tick collars, Frontline Plus, etc for my pup from this site. Now I have become a regular customer and would suggest anyone new to pet healthcare pay a visit here because their products are really effective yet budget-friendly.

Date of experience: September 29, 2019
Georgia
2 reviews
2 helpful votes
Follow Mark B.
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I have made numerous purchases of Frontline for my cats from Budget Pet Care. I will continue to do so. The products are good quality at an affordable price.

Date of experience: June 11, 2019
Michigan
1 review
2 helpful votes
Follow Susan T.
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I have made numerous satisfied purchases from Budget Pet Care. I will continue to do so. The products are good quality at an affordable price.

Date of experience: June 3, 2019
Florida
1 review
1 helpful vote
Follow Nancy P.
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I have been buying Advantage and Capstar for a few years. I've received wonderful service and am very happy with the prices. The capstar is for my 5 rescue cats that are a bit wild. I just wrap them in a pill masker and they think it is a treat. Really keeps them flea-free. The Advantage is for our German Shepherd and will start getting him Advantage Multi next time we need flea medicine for him. This is a great place to buy supplies for dogs and cats. If it takes a little longer to get the product, believe me, it is worth it. I just plan in advance. My two daughters are also ordering from Budget Pet Care. I will continue to buy from them.

Date of experience: June 3, 2019
Canada
1 review
2 helpful votes
Follow Allyson J.
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People compare cheapness with being inferior in quality but the truth is, not everything that is cheap, is of poor quality. For instance, this pet care site! The products they sell are super cheap and affordable and at the same time, the quality is incredibly good. And I say this after only using some of the products on my dogs. It has helped my pal immensely and I don't see any reason why I shouldn't continue shopping from here. Price and quality, both are good. It's a win-win situation for me.

Date of experience: June 2, 2019
Maryland
1 review
3 helpful votes
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Counterfeit
June 2, 2019

Have ordered twice. Takes forever to get the product. First time I didn't check the packaging. Second time I did. Counterfeit. Be aware as now I have products I am afraid to use in fear of my animal's safety.

Date of experience: June 2, 2019
Florida
1 review
2 helpful votes
Follow Keith V.
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I have been a regular customer of this budgetpetcare site and have been highly satisfied with their customer services. About a month back I had ordered Frontline Plus for Dogs but they mistakenly sent me Frontline Plus for Cats. I was fuming with rage and contacted customer care right away. They told me to calm down and requested me to give them a couple of days to process the whole situation. After two days they contacted me saying that my request had been processed and that they will send me Frontline Plus for dogs within 10 days. It arrived after about 8 days and I thanked them for their prompt and smooth service. I did feel bad for being a bit rude with them.

Date of experience: May 22, 2019
Wisconsin
1 review
1 helpful vote
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It's a reliable site
April 29, 2019

I had used a couple of products which I bought from this site when I had a pup. Mostly, all of them were pretty good. There was this product called essential 6 which I found highly effective. For those 2-3 months when I used this product on my dog, her hair had actually turned silky and her growth had also increased. I would say I was lucky to have found this site where I got such a cool product for my dog. Had he lived more, I would have definitely continued purchasing this product for the rest of my life. I think these people are doing a great job by providing quality products at such affordable prices. I couldn't find the product this cheap on any other website.

Date of experience: April 26, 2019
New York
1 review
1 helpful vote
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I have noticed a lot of people complaining but only a handful will go out of their way and heap praise on a particular product selling website. I am one of those handfuls who actually praise something which deserves it. One such website is Budget Pet Care which sells pet care products.In my opinion, they are a complete website as they are not only very informative but navigability is top notch as well. Apart from that, their packaging is really good and the best part their products are really cheap and they have been working wonders on my kitties.

Date of experience: April 25, 2019
California
1 review
11 helpful votes
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Purchased a year's supply from them and it became obvious it wasn't doing the job. Thought it was site selling expired medication only to find out they sell counterfeit products - checked the EPA # and its on the list of counterfeit products that vendors are required to stop selling. Asked for refund and hope they'll honor it. I continue to be spammed by them despite unsubscribe from their mailing list and now get spammed by their sister companies Canada Pet Care and Budget Vet Care. Avoid at all costs.

Date of experience: December 10, 2018
District of Columbia
1 review
1 helpful vote
Follow Barb F.
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I ordered Frontline Plus on Oct11. It is Oct 25 and I am still waiting! Why? Because I was told it came from a pharmacy in Australia and then it spent a week in Germany. It arrived in the US on the 23rd. I live in Iowa! Something that is in every pet store is traveling halfway across the world! I wonder what the package will look like if I ever get it?

Date of experience: October 25, 2018
Missouri
1 review
1 helpful vote
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Thank you for your time and your exeptional customer service. I have been a customer for aprox. 1years and have always been very satisfied.

Date of experience: August 1, 2018
Philippines
1 review
1 helpful vote
Follow William T.
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I had ordered Frontline Plus from this site. I wonder how I havent figured this site until last month. This is such an affordable pet site. I had checked prices of frontline plus on other sites too but these guys are giving the best offers on all their products. The product, the quality and the delivery was all fine. The stuff I ordered performed well on my dog and he is now free of external parasites. I am quite impressed with this site given my previous experience with other pet sites. Hope they continue to offer such exciting discounts on their products.

Date of experience: April 5, 2018