Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of BudgetPetCare

BudgetPetCare

4.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

BudgetPetCare.com sells Pet Supplies at affordable prices. We believe in excelling by providing quality product and excellent customer service. We have continuously worked towards providing quality brand name products at cheaper prices.

We are a Trusted Household Brand of thousands of US pet lovers. Since launching our site www.budgetpetcare.com we have served our customers with pride.

We Offer:

> Genuine Products
> Free Shipping on All Orders
> Free Vet Consultation
> 100% Re-Ship or Refund Guarantee
> 100% Money Back Guarantee
> 3-in-1 Buysafe Guarantee

We take pride in our service. If for any reason you are not satisfied with our products or service please email us at [email protected] and we promise to resolve your issue immediately.

Happy Shopping!

Customer Care Team

1-888-400-8410 (9 AM-6 PM CST) Mon-Sat
[email protected]


How would you rate BudgetPetCare?
grey stargrey stargrey stargrey stargrey star

BudgetPetCare Reviews Summary

The company enjoys a generally positive reputation, particularly for its competitive pricing, quality products, and effective customer service. Many customers appreciate the free shipping policy and the availability of discounts, which contribute to significant savings on pet care supplies. However, concerns arise regarding delivery delays and communication issues, with some customers experiencing challenges in receiving timely updates or responses to inquiries. While the majority express satisfaction with the overall service, the company would benefit from enhancing its order tracking and customer support to address these recurring issues.

This summary is generated by AI, based on text from customer reviews

service
176
value
72
shipping
76
returns
31
quality
74
This company does not typically respond to reviews

Instant Feedback

53,344 reviews

We monitor reviews for authenticity

New Jersey
1 review
0 helpful votes
Follow David F.
Unfollow David F.
Share Review
Report Review

I always searched for supplements on this online store but then I got to know that they don't have the range. However, just before a few days I came across a range of Lamberts products, which is what I needed, I mean not a particular brand but the supplements for my pet. And, finally they got it.

Date of experience: November 25, 2020
Connecticut
1 review
3 helpful votes
Follow Barbara M.
Unfollow Barbara M.
Share Review
Report Review

Dissatisfied
November 23, 2020

Ordered Frontline plus from Budget pet care, didnt work for my cat at all and Frontline plus ALWAYS works for my cat. So I'm thinking it's not the REAL Frontline plus! Very dissatisfied..

Date of experience: November 23, 2020
Massachusetts
1 review
1 helpful vote
Follow Annette A.
Unfollow Annette A.
Share Review
Report Review

Life saver
November 23, 2020

I AM SO RELIEVED AND THANKFUL
THAT BUDGETPETCARE IS AVAILABLE TO MY DOG WITHOUT A RX. I WAS RUNNING OUT OF HIS MEDS AND MY VET WANTED ME TO TAKE HIM IN 70$ FOR THE VISIT 130$ FOR ANOTHER BLOOD TEST I AM ON DISABILITY AND I GET ONE PAYMENT A MONTH. I COULDN'T AFFORD IT. THANK YOU BPCARE I DON'T KNOW WHAT WOULD HAVE DONE WITHOUT YOU. I DIDN'T NEED A NEW PRESCRIPTION FOR MY DOG'S MEDS. YOU SAVED HIM FROM SUFFERING DUE TO HIS SKIN
ALLERGY. GOD BLESS YOU'RE GREAT

Date of experience: November 21, 2020
California
1 review
0 helpful votes
Follow Jesse D.
Unfollow Jesse D.
Share Review
Report Review

Really been impressed with this particular pet care site. I've been following the blogs and most of them are very informative. I get to learn a lot about pets and how to properly and efficiently take care of them. Just the other day, I purchased Frontline Plus after reading a blog from the site. I did so because the information stated that the product treats both fleas and chewing lice. And my dogs had them both (Bruno had fleas and Betsy had chewing lice). All thanks to this site as I not only managed to cure both my pals, but I also learned the art of saving the big bucks.

Date of experience: November 17, 2020
California
2 reviews
0 helpful votes
Follow Oliver Q.
Unfollow Oliver Q.
Share Review
Report Review

Very Good Experience
November 18, 2020

I ordered a few essentials for Baksi and Hatshi (my puppies) and these were shipped out the next day. The order arrived within four days and postage was completely FREE. That made my day. I also emailed before placing the order and got a quick response. The guy name Jeff was polite and responded whenever I made a call. I will be returning to this store to get my puppies' treatment in future. Absolutely no hassle whatsoever. Good prices & FREE shipping, what more do you want.

Date of experience: November 17, 2020
Georgia
1 review
10 helpful votes
Follow Amy P.
Unfollow Amy P.
Share Review
Report Review

I ordered 12 Nexgard tablets and received one box of 3 tablets (from China, a month after ordering). The box was sealed with yellow stickers that said "12 Quality Doses". So, someone opened the box that is designed to contain 3 tablets and shoved 9 more tablets in, and sealed the box with sketchy yellow stickers. I wouldn't give this to my dog in a million years. I've asked for a refund and will gladly ship this back, but I'm not optimistic that I'll get a response.

Date of experience: November 10, 2020
California
1 review
0 helpful votes
Follow Daniel F.
Unfollow Daniel F.
Share Review
Report Review

Deep discount cat meds
October 17, 2020

My first time and I was skeptical. A little shocked that the order was filled in England but like so many of our pharmaceuticals, we are privileged to get overcharged by American companies. Order came as ordered and on time. I will be ordering from them again.

Date of experience: October 15, 2020
California
2 reviews
1 helpful vote
Follow prince E.
Unfollow prince E.
Share Review
Report Review

After months of trouble, I have finally decided to make the switch to online pet care shopping because of you guys. Your products are relatively cheaper and it eliminates the effort I have to put in by standing in long queues. So yes, I am highly satisfied with the website and I do intend to continue shopping online from now onwards.

Date of experience: September 23, 2020
California
2 reviews
0 helpful votes
Follow Jamie H.
Unfollow Jamie H.
Share Review
Report Review

Informative and excellent
September 22, 2020

I love gathering information about a particular product before buying it. I do the sea when it comes to the healthcare of my two dogs. So when I landed on this online store, I was very happy to see the amount of information they provide on each product they sell. It helps a great deal for pet parents like me. Plus, I also love the price range as well. They are highly affordable and well within my budget. I really like this store and I am definitely buying from them again, if need be.

Date of experience: September 21, 2020
Maryland
1 review
2 helpful votes
Follow terry d.
Unfollow terry d.
Share Review
Report Review

I bought 9 doses of frontline plus(59.23) Arrived in a different box than is advertised and box indicates FOR VET USE ONLY. Why would these idiots send customers that did not indicate they are a vet a product for VET USE ONLY? Answer = SCAMMERS. The advertisement has the USA box of FRontline Plus but the box they sent is certainly not the same box. I guess it's the UK Frontline Plus. Who charges $5 for a tracking? They know most of us wont pay the $5 for tracking so we won't immediately find out it is an out of the country purchase. It took 2 weeks to arrive but I didn't really care about that. I'm not sure the stuff even works after reading the reviews that they may be selling fake meds but I applied it to 1 of my dogs this morning. I will see. It certainly has less in this vial than the ones i buy at walmart. I probably need to use 2 for 1 dose. I'm glad I only spent $59. I will not be ordering again. Too risky. No telling what they will send. He hasn't had a tic try to land on him since I started these treatments back in June. I originally buy from walmart online but they were out of the 1 I needed. I do not recommend any company that will not send what they advertise.

Date of experience: September 18, 2020
India
2 reviews
1 helpful vote
Follow Maria s.
Unfollow Maria s.
Share Review
Report Review

I received my order a couple of days back. I was afraid that I wouldn't be able to get pet supplies for my pet, but true to their word, this site delivered the products with complete safety. I couldn't be happier! Would certainly recommend this online pet store to other pet parents

Date of experience: August 16, 2020
Kansas
1 review
7 helpful votes
Follow Barbara S.
Unfollow Barbara S.
Share Review
Report Review

I ordered $100 worth of flea/tick protection for my cats and dog almost a month ago. First, I emailed them asking why I hadn't received my order. No response. So I called and they said it had been shipped and that I would receive it "any day now." Two weeks later, I'm still waiting. I went on line today to check reviews because I'm afraid I got scammed. They may have been a few dollars cheaper when I bought the products, but because it has taken so long I had to buy products elsewhere ~ my pets protection time had ran out. So, I really didn't save on my budget for pet care. They lost my business. I won't order from them again.

Date of experience: August 14, 2020
Andrew D. — BudgetPetCare Rep
over a year old

Dear Sir/Madam,

Please accept our sincere apology for the bad experience you had with your recent purchase. We would like to thank you for bringing this to our attention.
We request you to kindly contact us on our toll-free number or email us and we will try our best to resolve the issue at the earliest possible.
Toll Free - 1800-840-2008 Mon - Sat 9AM to 6PM (CST)
Email - [email protected]

California
2 reviews
1 helpful vote
Follow crystal c.
Unfollow crystal c.
Share Review
Report Review

In the times that we are living in, it has become relatively harder for us to go out and shop and wait in long queues. I am glad I found this reliable pet supplies store that sells a wide range of supplies for my dogs and cats. Despite the pandemic, I am happy to know that they are working their socks off just to keep our pet's safe. They have been delivering my goods well within stipulated time and I cannot thank them enough. Really amazing to say the least. Thank you!

Date of experience: July 28, 2020
Indiana
1 review
8 helpful votes
Follow Sarah B.
Unfollow Sarah B.
Share Review
Report Review

Spam
July 24, 2020

I bought something from BudgetPetCare years ago, and they still send me TONS of emails despite unsubscribing several times. That is uncalled for. Now I'm sending their emails directly to my spam folder and will never buy from them again.

Date of experience: July 24, 2020
New York
2 reviews
1 helpful vote
Follow Carmen C.
Unfollow Carmen C.
Share Review
Report Review

I turned to this site for ordering pet supplies during pandemic as I was having difficulties finding the treatments for my pets. Thankfully, this online pet store had all the products I was looking for and got it delivered right at my doorstep! Thank you guys for keeping care of my pets.

Date of experience: July 14, 2020
Georgia
2 reviews
3 helpful votes
Follow Bailey w.
Unfollow Bailey w.
Share Review
Report Review

As we are all dealing with this pandemic, I wasn't sure whether I'd even receive my order or not. So, I decided to contact their customer care team. I decided to shoot an email as it was mentioned that they were facing too many calls so email seemed like a better choice. The team got back to me within just one day and assured me that my order was on the way. And true to their words, I did receive my order after a few days. Gotta say, I am very impressed with their services and received the order in perfect condition.

Date of experience: June 27, 2020
New York
1 review
0 helpful votes
Follow Amanda t.
Unfollow Amanda t.
Share Review
Report Review

Earlier this online site used to take longer to get products delivered but since the last couple of months, they have really improved on their services! Thanks to this online store, I no longer have to worry about my cats! They're all completely safe and free from parasitic infestation.

Date of experience: June 13, 2020
Florida
1 review
6 helpful votes
Follow Debbie L.
Unfollow Debbie L.
Share Review
Report Review

No Product
June 11, 2020

Ordered almost 2 months ago still no product. No answer when calling customer service! Do not order from this company!

Date of experience: June 11, 2020
California
1 review
1 helpful vote
Follow eva s.
Unfollow eva s.
Share Review
Report Review

I have purchased from many online stores, but no one has been close to this online pet store! Initially, I used to face the issue of late deliveries, but since the last few weeks, even that has improved. The treatments are exactly the ones that are available in the store, the best part is that these are available at really affordable rates plus there's free shipping! Pet shopping couldn't get easier! Kudos to the team.

Date of experience: June 8, 2020
Singapore
1 review
2 helpful votes
Follow amaliya s.
Unfollow amaliya s.
Share Review
Report Review

I don't normally do online pet shopping, but pet stores near my house are shut due to coronavirus pandemic. My pet supplies needed a refill, and online pet stores were my only hope. Thankfully, I came across you guys. Purchased my desired supplies. Just waiting for the order to get delivered. Says it'll take a couple of weeks more, so i gotta wait. Phew! If not for this online store, I really don't know how i'd get my buddy's supplies. Thanks!

Date of experience: June 3, 2020