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BudgetBlinds has a rating of 2.4 stars from 44 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with BudgetBlinds most frequently mention and customer service. BudgetBlinds ranks 9th among Blinds sites.
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We ordered about $5,000 to $6,000 worth of plantation shutters for our home. We decided to add one more shutter a few days after the order was placed. We had to re-order and re-measure this shutter 4 times over the course of almost one year before they finally installed it yesterday. I asked the owner Tony for some consideration/discount due to their constant delays and taking so long to install it. I just wanted something off this one shutter ($142) but he SCREAMED at me and threatened to come over and rip it out! I have NEVER had such horrible customer service. Stay away from Budget Blinds of Naples and Marco Island, FL.
Avoid budget Blinds at all cost. They promised a custom blind, couldn't find a manufacturer to make it and finally called me 6 weeks later to tell me that they were trying to find another manufacturer and again no communication for over a month. When I finally got tired of waiting and tried to stop order was told I would have to pay for the blinds anyway as the customer only has 72 hours after placing order to cancel despite their inability to produce product they promised in a timely reasonable time frame. Don't listen to the sales person; read the FINE PRINT. Their word means nothing.
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