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BudgetAir.com Reviews Summary
BudgetAir.com has 521 customer reviews and ranks 219th in the Travel Search Engine category. Common review topics include budget air, customer service, credit card.
It is fraud organisation. Do not book the tickets otherwise u will lose ur money. They book ur ticket and then cancel it without ur concern and then do not refund the money
Recently, for the first time, I used Budget Air to book a ticket from Paris to Chicago. In the terms and conditions, it was mentioned that flight is modifiable. Moreover, I paid extra fees so that I could modify my booking if required. For modification, the process is highly cumbersome. You have to go through a chatbot to connect to a customer service executive who takes 15 mins. You cannot modify your team yourself. Every day after this exercise, the customer service executive has a standard reply that AIrline has not made fares for rebooking available. The flight for the desired date is listed on their portal but they say fares have not been made available by the airline. For a flight that is scheduled less than a week later how can they not have fares listed?
It was never mentioned in the Terms and conditions that the ticket is not refundable. So they have a very coy modus Operandi: Do not offer modification so that frustrated customers will cancel the ticket and they can pocket the entire fare amount.
I requested the executives if I can get notified once the new fares are available, and they said they can't so every day I have to sit in front of a screen for 20 mins to get the same standard reply that remodification fares are not made available.
Cannot express the agony and plight I am going through because I chose Budget air. Never ever going to use it in the future. Others should be Beware.
I purchased a ticket on Spirit Airline from them and cancelled it within 24 hours. According to US Department of transportation, such a cancellation should warrant a full refund. I contacted the airline a week after my cancellation and was informed it was informed the funds were released on the day of cancellation. Then I followed up with Budget Air. I could not find any working customer service phone lines. Eventually, I found an email address. My emails to them have been arduous to say the least. Each response has been generic, as though previous emails were neglected. I was told my case could be escalated but that also reached a dead end. One personnel said it will take 6 to 8 week another said 4 to 6 weeks. I also called their intermediary partners Travel Fusion who said they got the funds from Spirit Airlines and release to Budget Air. I sent all these correspondences to Budget Air and they keep insisting my refund is being processed. No clear concise timeline and it looks like I may have been scammed. Never use this agency is my advice.
They have booked me on a flight in September to Shanghai through Taiwan but currently flights through Taiwan to China are suspended. They want to charge me 155 pounds to cancel the flight- but they have sold me a dud service. It seems like there is no other choice other than be stranded in Taiwan.
I would definitely recommend that you DO NOT use Budget air. co.uk as they will take your money and not provide the service they promise then refuse to refund your money.
BudgetAir offers you a "changeable" ticket deal of $100 that you pay for as an add-on to your flight. It is supposed to be "flight change insurance". After you pay this extra price, it brings you to a box that gives you the opportunity to get even more insurance like "flight delay", "flight cancellation", "lost luggage", etc.
I opted out of this service.
Later when I tried to change my flight, they claimed I didn't purchase the insurance. I have screen shots of this, but my credit card company says the dispute will take 30+ days to resolve. My flight is in 28 days and I will not be home to "handle" this fraud case. Nor would I while I'm vacationing.
They are a scam, completely illegal, and the credit card companies don't care so long as they have you buying expensive tickets. BudgetAir and Discover can both rot in "heck".
This company is incredibly manipulative they've try and find anyway to dodge their responsibility. I booked a flight with them and needed to correction in surname first they told us charges after that they Denay and said you need to cancel this ticket and and they kept blaming the airline. I would speak to the airline and then they would blame blame to talk to your agent and they not found a solution still i havent getting proper resposne from budgetair.com also they don't have any telephone number
Do NOT book with this organization!
Tip for consumers:
DO NOT PURCHASE AIRLINE TICKETS FROM THIS COMPANY
Airlines changed my flight that doesn't work for me anymore. They say because it was a new flight, I can ask for full refund without any penalties. However Budgetair is asking for $70 extra and they refuse to cancel my flight. Total scam,
Wish I had read the other reviews before purchasing my flight. They are not honest, and try to make you pay for everything.
They rebooked my return flight three weeks into the future without notifying me. Then they cancelled the trip completely without issuing a refund. Avoid!
This company is incredibly manipulative they've try and find anyway to dodge their responsibility. I booked a flight with them and needed to cancel because of Covid I went to reschedule the flight and they kept blaming the airline. I would speak to the airline and then they would blame some mysterious policy that did not exist. Every time I found a solution to there made a problem, they would dodge their responsibility. I lost $400 here. Do NOT book with this organization!
No customer service.
No flight change.
No flight cancellation.
No money returns.
I am sure it is even worse than I understand.
Worst experience ever and cost me $000s
Cancel the flight. Chase up refund over and over again. Talk to a bot then a human who eventually just says Thanks have a Good Day and logs you off. Never see the refunds. How can this business be allowed to operate?
I bought 2 tickets with them and without any notice they cancelled one. Upon realising I tried to contact them with no luck so booked another ticket elsewhere $200 more than I had paid. After repeated request I am still waiting for a refund. Very hard to contact them and even harder to get money back. Still waiting.
Not a good agent.
Cannot call customer service.
Only chat and no answer to the questions.
DO NOT BUY FROM BUDGETAIR!
I called this company today for an electrical job. The person came out and robbed me of 300.00 for my wallet. He said he needed to get a tool from his car and he never returned. He stole my money for the repairs but did not do any work. I am 80 years old. I called the police they have him on file but I will never get my money back. So at the very least, I wanted to make sure everyone knows Jose is a crook! Please do not become a victim of this company
No way of contacting them until days later when they send you and email and by then a simple fix is now a non refundable issue.
Horrible, trash and garbage describe this organization. They incorrectly scheduled my flights and when I inquired about this they blamed me and put me at fault. They did not refund me anything or reschedule my flights so 3K$ vanished to this organization and I never set foot on a plane. I was forced to file a complaint with the Better Business Bureau and am looking into further legal action because I felt like I got robbed. I would be happy to see this company go bankrupt. Do not ever book anything with BudgetAir. You have no rights and zero indications where your money goes.
Made well over 20 calls to Budget Air in reference to my trip to Greece. Budget Air processed but never issued my return tickets from CPH to EWR, and the flight kept getting auto canceled by SAS due to not being properly ticketed. Customer service was so bad that at numerous points I was lied to about flight availability, attempted to force me into taking a totally different flight and even had an agent hang up on me when I demanded to speak to someone in charge of ticket issuing. To top things off, according to their own policy, they would inform me about booking on a new flight should any flights be canceled. And as things would be, my SAS flights home from Greece were canceled due to the pilot strike. Thankfully, SAS stepped up and got us on a Lufthansa flight for the same departure day. After emailing Budget Air about our flight cancellation on July 6, I still haven't heard from them …. Been home for two days already. DO NOT USE THIS COMPANY …. EVER.
