BudgetAir.com

Budgetair is a cheating site. I have paid for cancellation fees and still indigo informed that they have been booked without cancellation fees. I didn't receive any amount. Budgetair didn't even reply to my mail on the same

I was extremely happy with budgetair at first. I found a decent ticket, and when I tried to book it, it didn't go through, which was probably my fault cause I left my computer open to do other stuff, and was inactive too long. However, here is where the negative experience begins. My card was still charged, so immediately, I sent an email asking for that charge to be dropped, I made it specific about which charge i wanted dropped and the exact amount. The charge was pending, so I hoped they at budget air could remove it right away, and then the charge dropped on its own.

So, I booked another ticket using budget air. I assume the customer service agent who responded to my email was tired, because they then canceled my second flight, and refunded me for that flight, which was my actual flight. It was a different price than the charge that I actually asked to be dropped. So, at this point I lose my ticket, and my funds are locked for a week. So, I have no incentive to book again, at least not until my money comes back into my account. Then, through an annoying email correspondence with many different customer service agents, I was eventually told the reason they canceled my flight was not because (as the original agent said) I requested a refund, (even though in the email with the first agent that was what he said) but rather because the airline didn't have seats and they couldn't rebook me. I dont know about you, but it all sounds fishy and like they didn't want to accept their wrong doings and mistakes. They didn't try to make up for it in anyway, all they said was sorry for the inconvenience.

This is my first review here, and I just wanted to share my experience with you all. I hope this helps in your decision making.

I booked flights for myself, my wife and our son to attend mt son's Law School graduation. In the interim, my wife was diagnosed with cancer and was undergoing pre-surgery scans and treatment. She was unable to use her ticket due in part to the scans and the also the risk of covid infection. We have been told that no refund, either partial or full, is payable. This was blamed on the airline policy. I will never book again with these people and will urge anyone who will listen to avoid Budgetair at all costs.

If you like dealing with scammers or fraudsters, make yourself welcome to BudgetAir! SCAM, SCAM, SCAM, SCAM, SCAM…..

DO NOT USE. I wish I could put less than 1 star. I bought a flight through Budget Air not realising how budget of a company they were. No way to speak to anyone except on live chat. I had to change by departure flight over a month before my due date and had to pay £200 fo do that which was fine. I waited for me new ticket to be issued but didn't receive it. I contacted them again to be told my outward flight had been cancelled but the new flight hadn't been booked for me like they should have done. I the had to pay another £400 and was assured I would receive my new ticket within 24hrs. Still nothing materialises. After 2 weeks of chasing daily still nothing even though every time I spoke to someone I was again assured I would receive within 24hrs. It was then 2 weeks till my flight so I had to rebook direct with the airline. I emailed budget to complain heard nothing from them till 24hrs before the flight was supposed to depart and they finally got round to issuing me my ticket even though that had been requested over a month and a half ago. They now say they can't refund me any of the money I paid. Total Joke of a company, they are basically there to try and scam as much money from you as possible. DO NOT USE.

Attend un remboursement depuis Juin 2021!

Ou au moins une réponse concernant ce sujet.

J'ai annulé un vol en Juin 2021, le bot de chat m'a dit qu'une partie de la somme payée sera remboursée.

J'ai essayé de contacté le service client, on me disait à plusieurs reprises que vu la situation COVID-19, il y aura des délais.

Et maintenant, plus qu'un an après je n'ai toujours pas eu de réponse claire sur ce sujet, ni de remboursement!

Omg! NEVER have I had such a horrible experience. We had a change in our plan for a flight I booked for $75. They said I had to pay $300 for change fee for a $75 dollar ticket, when I said that makes no sense, they hung up and never picked up my phone again. Save yourself the hassle and may a little extra to book on another site.

I have booked with them before the pandemic and unfortuantely flights cancelled by airlines. Promised travel credit. I was ready to rebook and they told me to contact the airlines. The airlines said to contact them. They still refused to help even when their e-mail said OTHERWISE! DO NOT BOOK WITH THEM! Save yourself the headache. Very expensive lesson learnt. Their customer service is outsourced to foreigners who will not help.

Their website is so minimal and just sends you in loops instead of actually answering any questions. It tells you to "upgrade" just to use basic services on the website, but doesn't tell you a price to upgrade after you've already booked - just sends you an email saying to confirm the upgrade (which I won't do since I don't know how much they'd charge me). There was no place for me to add wheelchair assistance for my mom - which every other website i've used has - so I had to email them to ask about it. When I tried calling their customer service line (which I only found in the email confirmation - not on their website), it just basically has an auto msg that says they're not taking any calls because they don't have enough staff. Kind of ridiculous how poor the service is from this site and I'm just praying that everything goes okay with the flights since it was a decent deal.

Non existent customer service. Day light robbers. Total and total fraud. They are just running a scam.
No way to call them. Chat bot is the only way. Just stay away

BugdetAir Changed my flight 2 times. The second time I was confused so just accepted it. Turns out it was for a return flight 3 days earlier whereas my bf would still be there. Tried to explain my case to the customer service hoping that they would have a bit of empathy. And I can't possibly be the only one with this problem. But they have no f***. Absolutely useless, robotically repetitive, unfriendly costumer service I ever experienced.

So basically if you want to pay for a flight and have it completely changed. This is the place to be.

I need to change my flights and have tried contacting them 4 times through the chat bot with no response. I have emailed them but those on email are not authorised to provide flight changes. They don't have a contact number so I can't call them I'm going to have to keep trying through the chat but i can say I would never ever book through them again and highly don't recommend this service

If you happen to be one of the lucky few that has a flight booking with a reputable airline then you probably will not have too many gripes. My flight from Kathmandu was cancelled airline and budget air couldn't/wouldn't offer a suitable replacement date so they decided to cancel the original booking and give me a "full refund". The problem is that the "full refund" included a cancellation fee of £59 when it was budgetsairs decision to cancel the booking. Trying to resolve the problems via the website is almost impossible as their agents are almost useless and the company is not interested in offering any sort of service. I have raised it with the credit card company so we shall see. The company itself needs to be put out of business since they are not fit for purpose. Stay away form budgetair!

Don't use them unless you want to loose all your money
No contact no reply no answer
Scammers, die scum, karma will come.

Useless and unprofessional. Needed to change/cancel a flight 4 days before departure, website says if it's such a short notice to call them. Phone number nowhere to be found. First advisor (or a humanobot by the way they speak) on the annoying chat first proceeds to give me a number to a random unrelated airline, then finally says there's no number for budgetair. Second advisor gives conflicting information about refunds, both take ages to reply, speak in codes and shortcuts, don't answer your questions at all, lie and suggest that you're the one trying to manipulate them. Filed a formal complaint, no answer. Avoid!

Avoid at all costs. When I was booking it clearly stated 20kg per passenger checked allowance. When I received my etickets, it only gave the children the 20kg, with adults no checked in allowance. Contacting the company was almost impossible. By email they refused to take any responsibility. They offered to cancel my flights but at a cost of $1200. To add insult to injury, the same ticket with the full allowance of checked in luggage was available direct from the airline for only $100 extra. I am now contacting my credit card company for a chargeback as I just don't know what to do anymore. Please save yourself, don't use them. They should be shut down, absolute rip off and disgraceful company.

I was flying to Vienna from Los Angeles via Toronto and I only made it to Toronto. Stuck at the airport. Apparently my reserved flight was cancelled. Budget air just removed the second leg of the flight from their online portal without ever notifying me.

No customer service.

Hello. Me and my family were travelling from Perth to Houston. We went from perth, to sydney, to houston. The way there was fine everything was ok but on the way back, they messed up our flights. Keep in mind they kept changing the flights as well. We booked the flights TO houston for the 18th of august, at 1pm. They changed it to the 24th, 16th, 14th, and so on. They kept changing our stops from melbourne to sydney to tokyo to back to sydney and this is including timings. But we still reached atleast and left on the 18th. But, on the way back, we had a 10 hour flight to tokyo at narita airport. We then had to transit to haneda airport and then catch a 12 hour flight to sydney. But, the check in people at the airport told us the flight is invalid and doesn't exist. Japan had closed all international visitors from
Transit so they simply booked us a flight that doesn't exist. Keep in mind when we booked it, the flight first was valid as we would arrive in Haneda and leave from there as well but they changed it. To something that doesn't exist. Me and my family were left abandoned and stranded in a foreign country. Terrifying experience.