BudgetAir.com

We had a credit from a booking in 2020. Our flight was canceled because Of Covid. They first tried to tell us Virgin Airlines had issued a credit but when we called Virgin, they sent us back to BA. They then refused to rebook us, claiming there weren't any flight. They are CROOKS!

It's hard to even give them 1 star! They are an awful in service anything. They never refund my money it's hard to even give them 1 star! They are an awful in service anything. They never refund my money. There is only one guy as a customer service and clearly, he is a big LIAR! So frustrating process. NEVER get anything from them

Hello,

I will start with the fact that I bought tickets 11 months in advance for a trip I have been planning for 2 years. Tickets cost 1600 euros. When I paid for the tickets, I found that I had made a mistake with the return date of one month. I immediately asked for support so they could correct it. They offered us to pay more money so that it can be corrected to the required date. I pay an extra 400 euros. Then when I had paid after 5 or 7 days I was told that I still couldn't buy a ticket and the flight was redeemed. When asked to find another with plus minus to those dates. It took another week to answer that there is nothing. Then we start the money back session. Connected me to the company from which I bought the tickets, so the company couldn't find my ticket. And in the end I dealt with budgetair, and in the final I received only half of the amount of 2000 euros I had paid.

Yes, I agree the airport withholds a commission, although the prices on the Budgetari website do not correspond to reality. Then they do not return the money for a service that cannot even be provided.

Thanks budgetair.com for ruining a trip I can no longer go on.

Sorry for my english

Fraudulent website which does not process refunds and wastes time. We had multiple flight cancellations due to covid and none of our tickets was refunded even though we were not able to use any of them.

I booked a ticket from them and canceled the return a month ago and they didn't pay me anything, they stole my money, the worst company in the world

BudgetAir is a SCAM! Our flights were cancelled due to the red list placed on our country. Our flights were rescheduled without our consent to dates not allowed by our country. We have tried to reach BudgetAir over FB, email, phone and have had no response in over 6 months. This is a SCAM company that steals money and has no customer service. Avoid at all costs!

YOU WILL REGRET.

Avoid this company otherwise you will regret. What I mean exactly? Ok. Imagine you stepped into pig's poo on the ground, or a cat pissed into your shoes. It will remain for many many days for the stinky smell to disappear!

This is the case with BudgetAir. They are middleman between you and an airlines and... DO NOTHNING for customers! Just book directly from the airlines and do not buy tickets through BudgetAir with prices advertise!

Contacts ONLY via an online CHAT. They are helpless and are stupid robots!

YOU WILL REGRET...

HORRIBLE! If I could put a zero star rating I would. You dont even have a call call centre! I mean I have been trying to change my booking for the last 12 hours and NO HELP! You keep sending us to the airline and they send it back to you! Im going in circles here and nobody can help. I just get automated responses on your website! I have paid extra to change my flight and you cannot even provide this service? WORST THING EVER! I JUST WANT HELP!

Any savings on flights maybe offset by lack of customer care and the potential to lose your money and not get the service you paid for. Lastminute.com. Is far more reliable and offers compatible savings on flights.

BudgeAir is owned by Travix International in Netherlands. Travix also own Cheaptickets, Flugladen, Vayama, and Vliegwinkel. Travix is now part of Trip.com a major international travel company based in China.
Purchased 2 Flexible Premium airtickets from Melbourne to Seoul and return in February 2022 to fly in June 2022. "Flexible Tickets" so I could change dates if required. After a week of trying to get a response from the website ChatBot (which told me I couldn't change the tickets and would I like to cancel and not get a refund!} and trying their Sydney phone number (which they dont advertise) I spoke to someone at Budgetair on Tuesday the 12th of April to change departure date. Was told extra fare cost was $1050 which I agreed to. He sent me an email asking for immediate payment so he could do the change and hold that price. I did Credit Card payment on the 12th. The website now now showed my new departure date and the old departure date, the only problem was that both dates etickets only showed my old departure date. Since then I have been intouch with them via email and the chatbot on their website and have been told that they have escalated my problem to their booking team and it will be fixed within 12 hours.
The phone number I originally contacted them on on the Tuesday on Wednesday had a recording that they were not taking phone calls anymore. Now it just doesn't respond. So I cannot get someone to change my etickers or contact me

I paid Budgetair an extra AUD$1050- to change my departure date as I was told by customer service person that the tickets had been changed.
So now no change to my tickets, still showing the old dates. Chat Bot on their website tells me to wait 12 hours and my new ticket will be emailed, still waiting after 2 weeks.
Emails to *******@budgetair.com.au also tell me that they have upgraded my problem to their booking team and to wait 12 hours for changes to go through. Still no change after 2 weeks
Both their ChatBot and email service appears to be farmed out to a third party called FRESHWORKS,
So you are not talking to a Budgetair person at all.
Their 2 Sydney phone numbers *******138 and *******370 2 weeks ago I was able to actually speak to someone in Mumbai who did the change for me. Then only a recorded message on the phone numbers saying due to COVID they were not able to take phone call and to go to the Chat Bot. NOW both numbers just click off and dont even ring.
So really they have stolen $1050 of my money by saying they would provide a service and then not providing it.
THEY ARE CROOKS SPREAD THE WORD SAVE SOMEONE ELSE FROM LOSING MONEY
In the end my bank got my $1050 back from their bank. But I will still have to buy 2 new outbound tickets to Seoul which will cost me about $2200. Please spread the word about this company.

BAU-******* absolutely disgraceful. Cancelled ticket, no refund, no contact number, no updates, no respect. My bank did the dispute, it was rejected and therefore they charged same amount second time! Try contacting again with no luck. This agency do not care about your rights but your money. Do yourself a favour and go somewhere else. If I could give -5 stars I would. If Budget Air fixes my issue I will delete this review. Let's see their level of care and professionalism. It's about time this agency stops scamming customers like that and at least show its face. Not happy at all!

I wanted to purchase a ticket from Banglore to Auckland for 19/05/2022. Checked it through sky scanner. It showed a different price and when I actually reached the payment screen they charged me Rs 2399 more than what was mentioned there.
When contacted customer service they just got back saying prices are are dynamic and keep on changing. I had the screen shot of the original price and the actual higher invoice. Also, not to forget that their website says "ALL INCLUSIVE PRICE, NO EXTRAS". So basically these guys are running a scam and their complaint need to be raised with the regulatory authority.

The explanation keep on changing every time. First they said they have checked the longs and the price charged is correct.
Second they sent an email saying that there was a discount already applied for using master card, and since I used a Visa card, that was removed. It just does not make sense. Coz they never mentioned that the price includes a master card discount.

SO BASCIALLY IT IS ALL COMES TO ME AS AN EXCUSE.

They Lure the customers with cheaper prices and charge a higher amount once you book it. Also the price will only change on the last payment page and it will remain the same through out your process of filling the form. This is how they make money.

I don't recommend buying anything from these guys as due to any issue if you want to contact the later. Their customer service is just none existent.

DON'T RECOMMEND IT AT ALL. PLEASE SAVE YOURSELF THE HASSEL AND DONT BUY ANYTHING FROM HERE.

Really very bad experience.

Prem Singh

Please do yourself a favor and stay away from budget air, I lost money to them today. I was unable to board a flight due to misinformation and they don't provide any clear information to travel as well. And they are connected with a lot of 3rd party companies for their services so it's very hard to get a grip of them. No real people to talk to like no phone number or even a registered business address. Your only mode of contact is a live chat on the website which resets every time and they don't have a record of what's happening.

Terrible company. They have no contact number to call. I had to cancel a flight in April 2021 because of covid 19. I was told I would get a full refund if I booked a flight within one year. I have pictures of all our chats and emails for proof. They want me to pay $365 on top of my $256 dollar credit. I can book the same flight for $249.48 on there website. Does this sound like a scam? I have been strung along for over one year! Not to sure how Westjet continues to do business with budjetair. They make Westjet look bad!

We found them through sky scanner and booked the flight. Due to an emergency we had to change the ticket. First they asked for $125 which we payed. Then they asked for another $96 For no apparent reason. They said they would honor the seats we picked and played $127 extra for but without informing us they didn't book our seats. Every time we would call they would say call two hours later. We'd call two hours later and they wouldn't have resolved it, call later. Call later. Now we lost the seat, lost the ability to book the seat ourself and lost the $127. And wasted days of our time. Beyond mad

Please don't waste your money i called them to cancel they asking $72 for cancelation and my real money for ticket i don't know when I will get it.

The worst services I never have. I have voucher number from having covid and I wasn't able to take my flight, but this voucher is fake. When I booked a trip after they canceled my reservation 2 hours after for no reason. Stoled my credit and my money. I'm fighting on this since months. Now them answers is to deal with the original compagny of my flight but that's not true. I reached Avianca and they can't do nothing without a authorization from Budgetair.co.uk

All them response by emails is all times out of subject. They now saying that them website not supporting credit anymore.

Bull$#*!

Extremely poor customer service. Impossible to contact any representative or make any changes to travel plans.