BudgetAir.com

I tried several times to contact customer service and they keep giving me the run around. I was never able to talk to anyone. I had to go through my bank to get all my money back.

Had a bad experience with them. I bought my ticket with them and the airline cancelled the flight, so I was supposed to be refunded by the full amount. They return less than half of my ticket price after almost two years and several emails. No customer service!

Don't book with them. It is an absolute nightmare. They are impossible to contact. I am still trying to get money out of them for a refund from almost 2 years ago. Save yourself the drama and use someone that you can contact.

Refuse to refund cancelled flights. Airlines refund them; they simply pocket your money, refuse to respond to emails and don't answer phones. There is no way to contact them. Kiss your money goodbye

I booked the flight in budgetAir(BUSA-*******) and requested to reschedule flight as per policy and also I subscribed premium package but budgetAir denying for rescheduling flights by saying technical issues and adviced to deal with flight(Air India) company directly but AirIndia customer care repoted that they are not able to reschedule since it booked by budgetAir and only BudgetAir have access to reschedule. They also not denied for full refund.

Its very clear that budgetAir is cheating and stealing customer money

I needed to change my flight date due to circumstances. I went online, there was a button to do exactly that. As a response to my button click, an email was sent. The email had a button. When clicking on the button, I was sent to a page that told me to click on the 'Chat with a service customer representative'. It better had said 'Chat with THE customer service representative, since there appears to be only 1. The ESTIMATED WAITING TIME is NINETY TWO MINUTES!

I bought ticket with insurance but the name was wrong and they don't let me change it to force me buy new one very bad company

The issue that I have experienced was: I bought 2 tickets from Izmir to Antakya for the date of 28/12/2021.
But this flight was cancelled by SunExpress airlines.
I asked SunExpress to refund as they offered me this option.
They said they would refunded my account in 7-14 business days.
But I didn't receive the 8.42 GBP (13.38 EUR) + 8.42 GBP (13.38 EUR) refunds.
When I reminded that I didn't receive the refunds.
They said it was refunded to the agency company Travix.
They know it, because my card's last 4 digits were not the same as where they refunded the amount.
So, I raised this with BudgetAir and I provided them whatever they needed from me, but they haven't replied my request after I provided every document that proves the flight was cancelled and SunExpress refunded them.
However, since then they haven't replied any of my emails.
I want the refund as soon as possible.
This is not about small about.
This is more about whether I will trust BudgetAir for my next flights or not.

For anyone struggling to get through to Budget Air try *******118. Can't say if they'll actually help you, but I at least talked to a real person. I was trying to change my flights, like I was supposed to be allowed to do, but they kept telling me (over two days and four phone calls) that they "couldn't see" British Air's flight prices and were trying to charge me double the actual price to change dates. They kept telling me to call back in a few hours but they would still have the wrong flight prices. Honestly the whole thing felt like a scam to get me to give up

This site is absolutely trash. I bought tickets in February 2020 to go to USA in May 2020, when of course a month after booking covid had hit Australia. I was scheduled to go through the Virgin Airlines. Booking the tickets, I thought damn, it's a few hundred cheaper than if I get it on Aunt Betty or any direct airline site, so why not! But I was totally wrong. WOW is BudgetAir shocking. Right after I found out my flights were cancelled, due to the travel restrictions in Australia cause of COVID, I tried emailing, calling and Facebook messaging Budget Air. NO $#*!ING LUCK! They are USELESS. I then tried contacting Virgin Australia, which would keep saying that I have to speak to the travel company I bought my tickets through for my refund. Try calling BurdgetAir, and it says the lines are disconnected. If I were you, and you're planning on travelling right now, pay the extra hundred but go through a REAL website. Not this dodgy $#*!. Ever since booking the tickets which was $1865, and I have not received one cent back, still :)

I tried to cancel/modify the flight. Doesnot have a contact number or email. Not able to reach the agents to resolve the issue after multiple attempts from their online chat system. Sent an email and was suggested that chat is the best option to get assistance with booking.

I can't put into words how upset I am. This is a giant scam. Had a flight booked Aug 22 - Sept 5 and was flying somewhere to get surgery. My surgery was cancelled as the hospital was full due to COVID. I absolutely could not contact a single person at BudgetAir to ask about flight changes. There's a super useless "chat bot" that never seems to help. I got through to a few "agents" who asked what my question was, once I told them I needed to change my flight they would disappear. I probably chatted with 40 agents with them dropping off. I figured I had lost my money and was so choked but felt helpless. They don't answer emails and they DO NOT HAVE A PHONE NUMBER. Now that it's November, I have a new date for surgery and I tried booking through the chat bot again to get a new flight (hoping maybe they would honour past flight that I tried cancelling numerous times as I had proof) This time, a guy named Vaishali was """"helpful"""" and said "yes I can book for you, Dec 15-31 but flights are more expensive so you would have to pay a fare difference as it's Christmas time" and I figured as much, so he happily charged me $170 of a fare difference, and said there was a $70 administration fee. I figured well I'm already this far along and now someone is finally assisting so, ok. I paid. He said an eTicket would be emailed to me within 24 hours. Within this time period he sent me an email saying there is a ‘change fee' of $79 as well. I was like WTF? I've already paid $240 in extra fees. Now you're tacking another one on after I've paid? And I thought grrrrrr they've already got a bunch of money but OK HERES ANOTHER $79 (you can see how they send links through to request more money). And then he says eTICKET will be provided within 24 hours. AND THEN I GET ANOTHER EMAIL saying "actually the $79 is for inbound and $79 for outbound as well. We need another $79. And then I called him out saying this is absolutely a scam, why on earth wouldn't you tell me this all up front. You've had multiple opportunities. How am I to know that if I pay this THIRD payment that you won't turn around and ask me for another? He said "ma'am we cannot book your flight until you pay this" so here I go again and pay $79. And now it's radio silence. No eticket. No emails from Vaishail. Nothing from BudgetAir. It's been days. No one speaks to me on chat. I've been scammed out of even more money than my original ticket. I'm horrified. Disgusted these guys aren't shut down.

I'd brought two tickets to Paris for my girlfriend's birthday as a surprise. But I couldn't make the flight do to a death in the family. I'd reached out to them and they'd told me that I'll be able to move my flight to next year same date but not after. I'd told them to please move it to the sept 8,2022. I was happy but boy was I wrong they then tell me that I'll have to pay 1k a piece for each ticket. I was like that's like buying the tickets twice and how does that make any sense. This company is full of $#*! NEVER I REPEAT NEVER AGAIN AND ANYONE THAT I KNOW WILL NEVER USE THIS GARBAGE COMPANY! Communication TRASH, Honesty trash! JUST TRASH!

NEVER book tickets through BudgetAir.com. It is a scam. It is set up to charge the maximum amount of money possible whether it'd be to change your flight because of an emergency or to gain additional information about flights. They will steal your money, many hidden charges ex: even exchange for a flight is not possible, there is no chance they will find a flight in the "same class", they will not accommodate to your needs and end up charging a higher fare difference. Again, please never ever book through them. Initial price may seem less but if a change is needed to be made, you are in it to lose it. I spoke to many representatives (Tom, Alex, etc), none able to help and very rude.

Because of covid and travel restrictions I needed to change my flight, again. Although the airline told me that it is possible to do so, the travel agent, Budget Air, does not want to solve my issue, saying that I need to do it through the airline. I contacted the airline again, several times as instruvted by Budget Air, and they told me once more that because I DID NOT purchase my tickets directly with them, the travel agent was responsible for solving my issue. But the travel agent tells me again and again that I am tje one who has to talk to the airline. Obviously, I bought my tickets through them, surley they are the ones who have to resolve the issue, not the airline. Awful service and customer service. The way they are trying to get out of it is morally unacceptable.

Fake scam website, I bought a ticket then I got hospitalised and it was impossible to travel. Tried several times to contact the customer service, but no way to do so. Chat with us is just a boot that answer you automatically, and messenger call is always unreachable. I lost 1000 Euro ticket, even dispute through paypal doesn't work. I don't recommend it to anyone.

DO NOT USE BUDGETAIR.COM. THE WEBSITE IS A SCAM/FRAUDULENT.

I recently booked a flight through the website. Knowing traveling (especially internationally) during COVID-19 can be subject to unexpected situations, I purchased travel AND cancellation insurance for an additional added fee (obviously covering last minute flight rescheduling and flight cancellations).

That said, complications arose forcing me to need to reschedule my flight to two days afterwards. I reached out to the airline directly to change my flight who then told me they were not authorized to make flight changes and I needed to reach out to budgetair.com to do so. Knowing this needed prompt attention, I immediately went to budgetair.com to find out THERE IS NO WAY TO MAKE CHANGES TO YOUR FLIGHT ITINERARY DIRECTLY ON THEIR WEBSITE. Reverting to the next best thing (phone support with a customer service rep) digging deep through their endless circle of useless FAQ pages to eventualy find a phone number. THIS IS WHEN I DISCOVERED THAT BUDGETAIR.COM's PHONE NUMBER IS NO LONGER IN SERVICE. THEY DO NOT OFFER PHONE SUPPORT IF YOU NEED IMMEDIATE ATTENTION TO YOUR TRAVEL PLANS AND RESTRICT YOU FROM MAKING CHANGES DIRECTLY WITH THE AIRLINE. I immediately started panicking knowing I had to make changes ASAP, and rebooked my flight directly through airline knowing I purchased cancellation insurance and wouldn't be held responsible for my ticket cost. (This is where the Fraud comes to play).

I began to look through the website to find a way to cancel my flight. Again, there is no way to do it directly on their website and so I looked for any way to contact a customer service rep. I spent 10 minutes scavenging through bull$#*! FAQ pages to eventually land on a janky email submission form that looked barely functional. I WROTE AN EMAIL REQUESTING TO CANCEL MY FLIGHT AND PROCESS A REFUND WITH MY CANCELLATION INSURANCE AND WAS RESPONDED TO 6 HOURS LATER SAYING THEY WOULD NOT HONOR MY INSURANCE AND THAT THEY COULD CANCEL MY FLIGHT WITHOUT ANY REFUND.

I was livid. This International flight cost me over $800 with an additional cancellation insurance upgrades bringing the ticket costs to $975. THEY REFUSED TO REFUND ANY OF IT. Better yet, I would have changed my flight directly though the airline if I was capable of doing so, or if they had a timely/reliable customer service representative.

To recap, BUDGET AIR.COM SELLS FRAUDULENT CANCELLATION/TRAVEL INSURANCE. Additionally, If you find yourself in a bind while traveling and need immediate assistance. Your screwed. YOUR ONLY OPTION FOR MAKING FLIGHT CHANGES IS THROUGH AN EMAIL SUBMISSION FORM WITH AN AVERAGE RESPONSE TIME OF OVER 6 HOURS. Do yourself a favor and NEVER USE THIS WEBSITE. I sincerely hope they go out of business.

I have had a horrific experience with their cancellations.
One of the worst customer care... you can check throughout the internet to see the complaints against them.

NEVER EVER USE THIS SITE FOR YOUR BOOKINGS

THEY WILL NEVER REFUND YOUR MONEY if any cancellations occur.

Refused to refund me despite flight being cancelled. Only got a customer service email from third party and after three months of generic email replies they are now not responding.