BudgetAir.com

If I could I would give a negative star review. My flight was canceled therefore it was not my fault nor budgetair's fault, however the way they try to find a solution for it is terrible, which is basically a refund instead of adjusting or finding another flight. I was told that the next available flight is business class HK-MNL leg of Madrid to Manila, I asked them how much would I need to pay, and they were asking 8000 EURO, but in the website of Cathay Pacific that flight only costs 7000 HK Dollars (business class), considering this is a canceled flight meaning I've already paid for the economy and hence only need to add for a business class, they were asking me 8000 EU, yes, 8000 Euros, enough for 20 flights fare. I asked for breakdown of fees, but he/she was not able to give me any. I asked to be connected with the supervisor but the live agent refused. In the end he/she just left the chat and left me hanging. DO NOT BOOK THROUGH THIS WEBSITE.

Once you buy ticket on budget airline your money is gone and you will never get your ticket. Budget air is fraud and criminals you cannot find them by phone or by email.

Zero stars. Was just denied boarding because BudgetAir DID NOT BOOK OUR FLIGHTS. They sent us an itinerary, and when we showed up to the airport, the operating airline, American Airlines, showed that the tickets were never issued.

They say that the airline Qatar Airlines changed our flight, and BudgetAir never rebooked us on the replacement flight. We were never notified of the change, BUDGET AIR WAS, AND NEVER TOOK CARE OF IT. Guess what? They are also the ONLY ones who can re-issue the tickets, and guess what else? NO customer service is available (they have a Facebook messenger, but never responded and the auto-message says, "we will try to get back to you WITHIN THE SAME DAY" are you KIDDING ME?) We are disputing the charge through our credit card company, and we will also be asking for reparations for our missed hotel costs and transportation fees to and from the airport.

Have fought for nearly 14 months for a business class refund. Had excuses from "the airline doesn't give refunds only travel vouchers" to "the airline has gone into administration". All the excuses under the sun yet when I contacted the airline direct they advised they'd honour a refund as long as the agent made the request. This went on for months with BudgetAir denying that I was entitled to a refund. It was not until I recorded the conversation with the airline and sent it to them with a threat of legal action that they actually bothered to call and request the refund. Unsurprisingly about 4 weeks after the recording was sent to them I received confirmation of a refund. Don't give up, check directly with the airlines and if you are entitled to a refund keep chasing them...!

THIS PLACE IS A F****** JOKE, WHEN I ORIGINALLY BOOKED WITH THEM I PICKED FIRST CLASS AND THEY SENT ME ECONOMY NONREFUNDABLE TICKETS, ME AND ALL MY FAMILY HAVE TESTED POSITIVE FOR COVID-19 AND THEY ARE TELLING ME I CANNOT RECIEVE A REFUND AND HAVE TO PAY A 2000 $ DIFFERENCE TO CHANGE THE DATE OF THE FLIGHT HOW TICKETS DONT EVEN COST THAT MUCH PLUS IT IS A MEDICAL EMERGENCY IM NOT GONNA PAY S*** YALL ARE VERY INCONSIDERATE AND TRY TO GET OVER ON PEOPLE I WILL NEVER BOOK WITH YOU GUYS AGAIN AND WILL LET EVERYBODY KNOW NEVER TO COME TO YOU GUYS! YOU GUYS F****** SUCK WORST PLACE TO BOOK EVER I WOULD GIVE ******* STARS

I canceled my flight 18 months ago since then I've been trying to get my cash back and they aren't even replying to my mails.
So terrible experience!

They took the money and never sent the ticket!
And, they have the worst support ever!

Like so many other reviews Budget Air is WORTHLESS,, don't know why they are still in business,,, they will respond to your email about canceled flights and say it is out of their control, they are not able to send you a refund, etc etc,,, like everyone is saying……pay a little more and get a reliable service.

I have not received a refund yet for the flight that was cancelled in march of 2020. On january 2021 I got a confirmation and proof from the airline KLM that they sent the outstanding amount to BudgetAir. BudgetAir now states that they "cant find" the refund from the airline KLM. Are you serious?! How ridiculous is this excuse?!

I am beyond frustrated and advice everyone to stay very very far from this company. It has been a dreadful long process and BudgetAir simply denies to pay back an amount of money which is my legal right. Im a honest person that tries to see the good in things but I cant say otherwise than that this company has outright scammed me.

Bought a ticket and tried to cancel 3 hours later and it was impossible. They don't pick up the phone, don't adhere to regular policies and its extremely hard to contact them. Awful experience, don't use them, you will regret it. Any change will be painful.

I booked an international flight through them and also included infant in lap. They did not charge me the 10% fee the airline company requires for traveling with infant in lap. I have tried emailing (no response after two email attempts) and calling (their customer service line is not accepting ANY calls). I certainly hope I am not met with an incredibly unnecessary, stressful day when I show up with my baby at the airport. Would not recommend this company AT ALL! If you can take our money, the bare minimum expectation is to have customer service available for us.

These guys changed my booking to a 17 hour layover. They pretended that my clicking on their email link was a legal agreement to those changes. They can not be trusted. They want to extort $350 to cancel now that they forced a schedule change that has me sleeping in JFK for 18 hours.

I really hope they do down and never recover.

One of my leg flights was canceled. I opened a refund process, where they would lie everytime when the process will take place. Each rep gives you different lies, they say they contact airlines for refund which is a lie, because i followed up with them. Thank you American Express Credit Card, after 2 disputes of back and forth against budgetair they refunded the full price because all facts provided by BudgetAir was false.

Tried to change the date of the flight. They kept asking for gift cards for the balance amt! We got scammed for $400. Once they had the gift cards, they said they need another $250 as the economy class is not available etc. At that time we knew, we were in to a scam. They also said that if we pay that addtional $250, they will return everything back :). . Typical scammers and they have no shame stealing money. Beware!

A collective claim!
Scam scam scam! I used this company budget air to book a flight, it costed me around $600. Then i had to cancel for some urgent reasons. They emailed me that after they deduct their commission and the airline's one, $404 will be refunded. Fair enough! I totally understand that since i am running an online company as well! I cancelled it only after the confirmed that $404 will be refunded, otherwise i wouldn't. I asked them to rebook another flight using the same money just for a different day, but i had no answer! They said it will take around 10 businesses days to refund, now one month passed and nothing. I tried to call them several times their phone number is not a working one, i also emailed them several times regarding the refund or booking another flight, same, No answer. So i decided to check their reviews and i found out that in most of the cases, they don't refund the money. I will fight to get back what they promised, they could just say from the beginning that nothing will be refunded. As i said i am running an online company as well so i know exactly what to do and how to do the charge backs! It's important to know that they lose extra money when the banks or MasterCard/visa/American express, make the charge back! But i also need a maximum of people who got scammed so we write an official request all together so they block them from charging other customers. Please who ever got scammed write me to this email: milifares95@ gmail.com we will fight! I m getting attorney involved as well to take all legal actions against them, please join in order to make a collective claim!

My mom booked a flight through this travel agency they changed the flight 100 times and told her to wait and she called every single day and they kept telling her to wait and that they would send her E-ticket but they never did anything. It left my mom stressed and two days before we were supposed to fly my mom calls again and they say that the flight is cancelled and they can't do anything. On top of that I'm going to miss my orientation for college and because of all the stress my mom has panic attacks. But I called British airways and they told me nothing is cancelled and everything is on and that the Budget Air company is the one to blame. Again do not buy tickets from this airline waste of time and energy.

Somebody used my credit card to purchase ticket, I notified the credit card company and Budjet Air US, they said that my reservation won't be cancelled until I make a payment of $100. The worst customer experience ever!

Yes, they have very very cheap prices, the best prices on the web... But ITS NOT WORTH IT, don't cheap out on a travel agency. They do not give out their phone number easily and to do something as easy and small as changing the date for a flight they charged me the fare difference which is an understandable... $100 service fee and a $200 "airline fee" which didn't make sense because the ticket I bought both on their website and the ticket conditions stated that I could change my flight for free.
Etihad doesn't have a change fee due to covid, after a heated call with customer service they kept trying to tell me Etihad had a $200 fee even after it clearly says on their website and the ticket that changes were free.
They were clearly trying to pocket the $200 as well as their $100 service fee which is plain out robbery.
I ended up calling Etihad and they changed my flight for free even tho this was between me and the travel agency.
PLEASE DO NOT BUY FROM THESE SCAMMERS

You can not contact to the customer service. Been calling from 3 hours no one is picking up the phone dont ever buy your tickets from them!

They are outright scammers, no phone#, slow email and non existant chat service
They show you one fare and charge you another on credit card
Even taking advantage of covid-19 where airlines are flexible, yet they charging 70$/person change fees
Absolutely BS