BudgetAir.com

I cancelled a flight that I accidentally booked twice, because BudgetAir's loading time when I booked the tickets was unloaded, I thought it didn't charge me so I booked it with another agency again. When I realised, I asked BudgetAir to cancel my flight, they agreed, but it's now been 4 months they still haven't given me the refund. I called numerous of times and now they have just told me that they did not send the request to the airline to have refund! Totally ridiculous I am now searching legal action against them.

I used BudgetAir a few tines and will probably use them again, if needed. They are basic and almost no frills but sometimes can find combinations and prices that are better than on other sites. They also give a coupon that can be used for the next booking which is nice.
As for the customer support, it's not the best and the only time I needed to resolve an issue, it took me 3 days. But, I guess, that's how they make the prices cheap.
All in all, the price-to-value ratio is good.

Never use Momondo or BudgetAir for your booking! They can forward your search to any third-party booking sites like BudgetAir.CA and get poor end-user support and higher price. On my recent booking, the cost went up over 300 CAD from the invoice amount due to Budget Air used USD for the conversion. There was no indication of the exchange rate or using the non-Canadian site for booking during the payment; you won't come to know until you see the bank statement! I heard similar stories from several frustrated friends! I contacted BudgetAir.CA, but their customer care executives were rude and offered no support and challenged me to cancel the booking with a fee of $70 per person. Think twice before you book next time. As there are several such hidden costs compared to direct booking with any airline, and the booking vendor like BudgetAir never takes any responsibility for additional fees. I hope It helps.

Bought ticket via budgetair.com website. I received an email that flight my got rescheduled and my flight is in 30 minutes. Gate get closed 45 minutes before departure for every international flight and i got 30 minutes before the departure. So i got info after gate is already closed. How come anyone on earth get onboard of that flight. Can anyone answer? So had to go to airlines counter and check in counter. Everyone advised to contact budget air since i purchase thru budgetair and airlines can nothing to do. So to get on board another flight i had to buy another ticket and get on board. Later on contacted budget air and they responded flight was cancelled and they will refund me within few weeks as soon as airlines make the refund. After one week i got email saying airlines refused to make any refund and for further query i shall contact to airlines directly. After numerous email budgetair responded its my fault and ticket was exchanged. In case of exchanged ticket there is no refund. I gave them the money receipt and every details but budgetair asking me to contact airlines as always. Can you imagine how harassing it is? Its completely scam and stay away from budgetair or any conglomerate of Travix International BV.

I booked a ticket on budgetair.in site from India to London. However later airlines cancelled my ticket. However budgetair has not refunded my money. They so it have a Indian customer care number. U emailed them but they said that they don't have customer care on email too. They asked me to call a number in Europe Netherlands for customer care. This is a international number which costs very high. This shows the level of deception. Their domain ends with. IN to pretend as an Indian website. But they have no Indian support.in case you need to contact customer care, you are totally screwed.

Do not book through BudgetAir.com; just book with the airline direct. I booked a round trip ticket London to Toronto and paid for an extra package that would waive fees to permit changes. I then had a change in plan and had to fly to Madrid instead. On the phone, BudgetAir.com told me that no changes to the destination were permitted and that the extra package to permit changes did not include changes in destination and only included changes in day. They then told me to get permission from the airline to make the change.

I spoke to the airline and they provided verbal permission to change the ticket but stated that the travel agent had to connect with the airline directly. BudgetAir.com refused to get in touch with the airline for the waiver despite spending hours on the phone with both parties.

My issue is still not resolved and I will likely have to book an entirely new ticket.

Very bad experience - avoid this company.

Non exciting service, and possibly tickets.
My friend got tickets through this website. Due to horrible accident we had to postpone the trip (he is in the hospital and it will take months, possibly over a year for his even be able to move).
First of all, no one answers their phone, no one responds to emails, finally after 2 weeks trying to contact them I got a response on their FB.
I have provided all necessary medical documentation, and was told that response will be given back after 7 working days.
It's been over two weeks - i am still waiting for some sort of official letter.
I have been dealing with this since beginning of June!
Show some respect

Avoid booking with this company at all costs. My friends and I purchased two connecting flights with Budgetair. The first was nonexistent and despite giving us a flight number, telling us the airline and flight time' turned out to be an extremely long and bumpy taxi ride. This, although annoying was the least of our problems however. We arrived at Podgorica airport and the airline told us that Budget air had not paid for our baggage (which we had pre paid for and had confirmation). We then called Budget Air and were told that they were so sorry for the mistake, to pay for the baggage ($175 euros) and we will be refunded as soon as possible (within a few days). It is over a month later of daily calls, being put on hold for hours and being told that the refund is coming' and they will call us the next day etc. When I called up today I was told that we would not be getting any money back despite being told previously that we would and it is their mistake. After dozens of phone calls and so much effort and inconvenience this was the last straw. The people on the customer service lines were incredibly patronising, sarcastic and unhelpful, giving me no way to escalate this to a manager or a next step to solve the issue. Now I am $175 euros and hours upon hours of time in debt. NEVER book with Budgetair, they are total scammers

I bought a return ticket for my husband from Windhoek to Cape Town, departing on Sunday 29 July 2019. My husband developed a seriously bad flu on the Saturday. I tried to call Budgetair on the Saturday afternoon to change the departing ticket to Monday, but there was no answer at either the emergency phone number in Amsterdam or the Johannesburg number. I again tried on the Sunday morning. I also called Namib Air, the operator, but they only said that the change must be through the agent. My husband was in no condition to fly as he had a high fever. I had to buy a new ticket through Air Namibia and he left on the Monday. I continued trying to call Budgetair and sent them two e-mails. When I call Johannesburg, I just get an automatic reply that the network is busy. When I call Amsterdam, I am automatically put on hold indefinitely. Air Namibia cancelled the ticket as he did not show for the first flight, even though I called them beforehand. When I tried to check him in for the return flight, I was told that he should be at Cape Town airport 3 hours before the flight to arrange for the ticket to be re-activated, but they simply forced him to buy a new ticket. So, all my attempts to contact Budgetair was unsuccessful and I lost the cost of a return ticket.

Avoid this dodgy Service!

I booked 3 tickets via BudgetAir. It took all details and paid the money over $2200. It processed, got booking confirmation and money got deducted from the account. I waited for email but didn't get any in 15 minutes. I called the service team to get the email confirmation and Jim informed me that the booking has been not processed! What? How this is possible? I said, money has been deducted from my account and I even got the booking confirmation number. But he said yes but it has been rejected and we have refund you back the money and will be in your account in 2-3 business days. I said, I dont have more funds in account to make bookings and we have to do it today anyhow and they say we cant do much please check with your bank. I spoke with his supervisor and he didn't have any answer too. How could you possible take the money out of the account, send the booking confirmation to customer and say later that booking has been rejected! Very very unprofessional service and no doubt that is a way to dodge customers! I will take this matter further. Please save your money and stay away from booking using this service.

Worst experience of my life. Bought tickets back in March and noticed my last name was listed twice. I asked about it and they said as long as spelled correctly was valid. Then two weeks before my trip they asked me about wrong name? Email said to send a scan of my passport and if any corrections needed to be made would notify airlines and send me new ticket and NOTHING. I arrived at the airport thinking everything was good and GUESS what. I was denied boarding pass because my name did not match my passport. EVERY time I tried to call this company the call was dropped. EVERY time. I had to call emergency number listed in the Netherlands and was told I would have had to call 24 hours before. Except I emailed TWO weeks before and like I said they drop the calls. Please do not book with budget air. There is nothing worse than travelling for the first time out of the country alone to get to the airport and go through this. I made every attempt possible to make sure everything was correct. No refunds or compensation of any kind is being offered. They are nothing but a scam. Save yourself! And do not book with them.

VERY VERY bad
I booked a ticket yestedday then they showed congratulations your ticket is booked
The today they send me an email that they cancelled my ticket and will refund the money but after 5 to 10 working daysssssss
What?
I send them 4 emails that this is all the money that i have and i need to book a ticket for an important familly issue and i should travel but they keep saying we are sorry

What is wrong with you guys
You take the money immediatelly in booking and in refunding it takes 10 days
It is all youuuuuur fault