BudgetAir.com

Never EVER use this website to book your flight! I booked a flight to Madrid through Budgetair and soon after, I received an Email in which they said the Airline provided them wrong seat information and they apparently were unsuccessful to rebook my tickets, so they refunded the amount immediatelly. This was TWO Weeks ago. I still don´t have my money back and they don´t answer my Emails and it´s impossible to get them to talk to you on the Phone. In the Email I already sent them the booking number, but as i said i never got a reply from them!

I booked for my cousin traveling from Pakistan to dubai and he had return ticket and when he went to the airport they said as we are unable to find your return e-ticket number so you cannot travel and it happens today on 18th Feb i called to Emirates and they said it not not Emirates flight its operated by fly dubai and you need to contact travel agency since that time i am calling to customer care number but not answer. Never gonna book with this bull$#*! again and recommend to people please dont just do booking blindly they have hidden charges as well.

They are a bunch of thieves, who are completely incompetent and useless. They have avoided all my communications and have not resolved my problem. I booked a flight with them last June 2019, which i had to cancel due to visa issues, the airlines agreed to fully refund all my money, however, as I originally made my booking through Budgetair, they had to return the money to them. The airline confirmed that they have fully funded this amount to Budgetair in October 2019. I have been chasing my refund since then and I have not been able to get anywhere with Budget air, who have constantly LIED about my refund. They have stopped responding to all my emails and when i call them, I get an Indian call center that do not understand English very well and have been frustrating and useless. Budgetair, is a cowboy travel broker, that has been utterly incompetent, useless and have stolen my money. DO NOT BOOK WITH THEM!

I was trying to book my flight to them on 10th January, 2020. Payment was authorized by credit card. Just after the tickets booked, I received call from BudgetAir and one agent said "your tickets will not go through, the price has increased".
Then I just confirmed okay no problem I do not want to pay increased price and then they mentioned "that your tickets booking is cancelled". Now till now everything is fine, and after 7 days they debited the tickets price from my account. On the other side, being informed that my tickets was canceled, I booked another tickets.
Now I have 4 tickets for me and my husband to and fro.
What the hell their data base is!
They wants to do fraudulent or something by confusing customer.
Now i am trying to seek help from customer care so the agent said he can not do anything.
What kind of professional behaviour is it!
I would not recommend this to anyone, never.
Be safe everyone.
SAY NO TO BUDGET-AIR.

This company is a real $#*!ting, I read many bad review about them but I was dump to give a chance to buy 3 ticket to oversea with them. Right after buy that ticket they send me email and right away I check info of my flight the airline change my flight to difference airline so I contact the comepany right to cancel my ticket with narmaly u can cancel with in 48 hour in case no refund I request with in 20 min after pay for ticket still never get even a penny back ever I send them email 4_-5 email to prove my right called 4-5 time to talk to their agent to help finally one of agent told me to do not worry if I don't travel with will not be any charge they will take care of this issue. So I bought a new ticket with other company went oversea for 5 month when get back found out they charge me anyway so I start to deal with them again same as be for send a prove of email charge and eviden from airline call many times on top of that over 2 month they can not give any refund at all. So friend I warn u to do not be dump like me to give a chance to do bussiness with Budgetair ever.

1) The website does not work properly: I am yet struggling to add/buy extra luggage, as functions do not work. I called them up they said to buy luggage directly from the airline site (which is fine), but the code they give you does not work on the airline's site. I told them this they cannot really help. The only way for me to buy luggage now is to call airlines directly, which will cost me a lot, as not the UK number.

2.) They also do lots of scam with offers like pay £50 extra and you can change your ticket dates or time for free. Not true, they will charge you for that, they just twist words to make it sounds like you could do that, but when it comes to the point of you actually wanting to change your date they will tell you why you cannot and will change you anyway.

Honestly, in 10 years of flying and buying from different resale sites, this is the worst experience ever.

Though as a said people on the phone are nice, this is the entire fault of the management and company itself.
Do not think they will last long with such an approach.

SCAM FRAUD BUDGETAIR
I Booked tickets with them and Message says "Payment Declined".
3 Tickets total Payment 3354. 00
Money got deducted from my account
It was urgent due to medical reasons and i was contacting them for hours.
They mention AWST 9-6 they are available. However, they were not taking any calls before 10. Misleading info on website
FINALLY AFTER 4 CALLS THEY TOOK MY CALL FROM WAITING 30 MINS WAIT EACH CALL)
THEIR POOR CUSTOMER CARE. SOMEONE NAMED -PRIYA. Directly said if PAYMENT DECLINED THEN WE HAVE NOT RECEIVED YOUR PAYMENT AND I CANNOT DO ANYTHING.
THEY DONT UNDERSTAND MEANING OF " MEDICAL REASON"
AFTER MY PUSH SHE AGREED TO LOOK INTO MY CASE FOR THAT ALSO SHE AGAIN NEEDS 24 HOURS TO VERIFY 1 TRANSACTION.
She was yelling like i have done something wrong by calling them.
So now my HUGE AMOUNT OF MONEY IS WITH THEM. I WAS EXPECTING MY PARENTS ON 19TH AND THEIR SLA EVEN TO LOOK INTO MY CASE IS 24 HOURS. SO NO WAY I CAN GET FLIGHT.

WHO TO BLAME? IT IS ALL BUDGETAIR AND THEIR POOR CUSTOMER CARE NOT SURE WHY EVEN THEY CALL IT CUSTOMER CARE.
I AM NOW GOING TO REPORT IT TO FAIR TRADING AS NOT SURE HOW TO BOOK MY TICKET AS MY MONEY IS WITH THEM.

STAY AWAY FROM THEM. READ ALL 1 STAR FEEDBACKS PLEASE

Absolutely useless company - DO NOT BOOK. Due to death in the family I had to change the flight - guy called Donald based in Singapore seemed to be helpful and friendly at first, managed to find a change for 100 pounds and promised to call back within 2 hours to confim - never called back! I was waiting all day! When I called back - lines were closed. I then emailed them requesting call back - never got it! When I called next day he wasn't there and another agent told me the change would cost me 370 pounds! I asked for manager - wasn't available on Sunday. When I called on Monday, manager would not speak to me! Agent promised for manager to call back - never did! When I contacted airline directly they only charged me 100 pounds forthe change! Not only Budget air knowing my devastating situation did not take any consideration but also were trying to make money on it! Absolutely disguisting attitude. Would never book again even if I had to pay double elsewhere.

I paid the ticket included their insurance and when my return and I changed the date of return ticket and paid the extra fee right away while I was traveling. But they did not change the ticket for me and I did not even receive any update informations from them at that time,
I found out I could not be able to take airline until I was in the airport because their mistake, and when I talked to customer services she asked me to buy new air ticket by myself and send the receipt to them for refund. But after over a month, they have no reply and response, I have been calling them over a month and every time they told me will send me in 3 days, in one days blah blah blah, but I have never received any single call or email from them.

I tried to call customer service again today, and customer service told me that the refund has to wait for airline response not from their company, ( this is totally different story from customer service told me) and she even hang up my phone ( I have record the phone since I every time I have very unpleasure experience when I get in touch with them)

They are the awful travel agency company with the worst customer service, if you want to have pleasure and relax traveling experience, I truly don't recommend to everyone this website, they have awful customer service.

You will never want to travel to airport and been told that your ticket unavailable because your travel agency's mistake and after they told you buy new ticket but never return your old ticket refund, after you have to keep calling them again and again to their customer service and try to get your ticket refund back due to their unprofessional service. But you might be treated unpleasurable ( hang up your phone or give you all same excuses contact with you in 3 days, in one day but never replied)

This company is awful. I booked flights with them over 3 times now and every time they switch times and dates. This time was the worse, they said the airline canceled my flight 15 days before flying and I won't get my refund until 20 weeks from today. When their worker on the phone said 10 days! Such bull$#*! as I Reserved hotels and transfers and now I need to pay double for a flight. I will never book with budget air again, and you should stay away from these scammers. They say they are reputable but they aren't, this company is fraud & they won't even help you when situations like these happen. Such imbeciles work at this company. Never again!

I do not what their game is but they are worse booking agent I have ever used.
I fly atleast 20 times a year and always source flights through sky scanner and always straightforward.
I sourced a flight from Athens to Düsseldorf and reserved seat 6F. I booked through Budget air who quoted £178.
Later that evening I had email to say my booking was cancelled. I called them to be told that I failed fraud verification. I contacted my card provider who said they had no issues and that £214 had been claimed by Budget air. I called budget air who still Insisted I'd failed fraud verification to which I asked "what verification" as if my card provider cleared payment then there is no further verification.
I booked flight direct with Aegean Air and reserved same seat 6F.
I sent Budget air a strong email accusing them of fraudulent trading.
The following day they emailed to say it was not fraud verification but that there was no flight availability, which is false as I booked same flight and same seat.
Do not take a chance and book through them as I could afford to book another flight and wait for Barclaycard to block payment and recredit at a later date... not all young families could do this.
I run 6 companies with 3 merchant accounts and an FCA licence, there is no explainable reason for how they behaved and I just advise to book through a reputable broker or if possible direct with airline.

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1 star: Bad
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I booked 3 tickets back in May 2019
I booked 3 tickets back in May 2019. Got an email in regards to the flight change Aug 2019, unfortunately it was accepted (which by all means is my fault). Oct 2019 I called to ask if it's possible to change it so that we dont have a 24hr layover, the first agent said yes no problem (Great, I waited 2 weeks, didn't get confirmation. So I looked on their site showing me an updated ticket *I have a picture of the update*)
I contacted our connecting flight just for confirmation, and found out the flight that was switched too did not exist. I contacted them again in Dec 2019 and spoke to the second representative who said that since the ticket was issued they couldn't help us change it up (by a few hours). After speaking to her for an hour she finally spoke to another rep and said she will request for a change but the departure will be earlier (I was fine with that). So, I waited the 48 hours. I called them 2 days later and was informed by the third rep that the 2nd rep requested a flight change(west jet) with a different airline( american airlines) and that's why it got declined (like obviously no airline wants to lose a client) with that, I called West jet to see if they have earlier flights available the day of our departure and she said their were plenty and she was unsure as to why the agent requested with a different airline. Again, I called budget air and spoke to the manager and explained the situation and again was informed that since the ticket in August was accepted their was nothing they could do. I told him that I called in Oct and requested a change and the rep was willing (and did so) and same with the 2nd rep (also did). But the manager kept saying they cannot change it at all, as it was accepted in Aug. Through this conversation he has disregarded what I said about the Oct phone calls(requesting help) saying it is my fault and I should just accept it (I admit, for confirming). I now have the OG ticket from Aug and an updated ticket stating their is no layover (which I got directly from their website). I asked him, as to why the OG ticket (which is irrelevant since their was a change) is completely different from the ticket I got from their website. He said that the ticket from their website is wrong and that the OG (ticket which was sent in Aug is right.) AGAIN, disregarding the fact about how I spoke with 2 of his representative between Aug and Dec. I still did not have an answer as to why my emailed ticket is completely different from your website. BTW your overview page is not loading.

I have never had an issue with other sites and they bent over backwards to make sure we were a happy customer.

All I wanted was help but instead I was just given the run around and given 3 different answer without a solution.

*I have pictures and videos of flight change, tickets and conversation*

AWFUL SERVICE DO NOT BOOK WITH THEM!

*Also compained with the Business at the Better Business Bureau (BBB)*

Booked and paid for QA ticket from Johannesburg to Prague, did not receive any confirmation despite the full amount being debited and 5 hours later I received an email saying that an additional payment of approximately USD 400 (half of the original price!) is necessary to secure the flight! Obviously I opted for a refund which takes 10 days not to mention that within the 5 hours all the suitable flights were gone and I had to reschedule my travels completely! Furthermore, I tried to reach their customer line with absolutely no luck! What a joke of a company!

Avoid this company at all costs!

I booked a return ticket to Geneva and received confirmation of both flights via email. I flew there with no issues.

The day before my scheduled return I went to check in, only to be shown that there was no upcoming flight on my "manage bookings" tab.

I called up the emergency line assuming it was just as error, with the thought process that my confirmation email of payment for both flights would resolve the issue quickly. It did not. They started by saying I was a no show for my original outbound flight. I explained I had checked in and got on to the outbound flight, hence my query for my return. They then said they had no other flights booked for me. I explained I had booked a return and even forwarded the confirmation email as proof.

The woman left me on hold for about half an hour and then came back and told me the same thing, despite my proof of booking both flights. After pleading with her for an hour to attempt to resolve this as I was about to be homeless and flightless the next day (my hotel accommodation was only until the morning) she then said she would pass it on to their team who would need between 3-6 hours to recognise what the issue was and provide me with a resolution.

I was assured someone would contact me within 6 hours. I complied as this seemed like the only hope.

They emailed me 8 hours later, saying someone was trying to deal with the problem.

It has now been 24 hours since our first call and no one has reached out to me. I emailed several times with no response and called only to be told the same thing as before.

After sitting in the airport for 10 hours I was left with no choice but to book a £300 flight back home. Triple the price of my original return booking.

I am disgusted, upset and left not only distraught but out of pocket by this experience. What if I didn't have the money to book another flight? I would still be in the airport waiting.

I am in the process of attempting to get compensation for my flight however I doubt they will be any help there.

Please do not take the risk! I would hate for this to happen to anyone else.

5 months ago with book a flight from Canada to brazil for the holidays to visit the family.

We had a total of 6 flights on our ticket. 3 flights to go and then 3 flights to come back.

We found out a month before our flight that the principal flight for coming back, from brazil to New York had been deleted from our ticket without letting us know! They did not even put us on another flight! When calling customer service they do not have any solution. It is the worst customer service I have ever seen.

So basically we paid a full price for a ticket that doesnt work.

This site is the world 3rd party flight booking service. We made 3 bookings, 1 outright failed because of seat selection, another doesnt even show up in my booking list and the last one went through without a problem. They have been holding $1300 for over 2 weeks and not issued my refund yet. No one answers their phones after being on hold for over 20 minutes. They also charge absolutely ridiculous fees when using your card. You have to have a very specific card which seems to change with every booking and if you dont have it, you have to pay a mere $80 extra. They are not a scam because it does work but be prepared for pathetic customer service and extremely poor booking services. I will never use them again, id rather pay slightly extra from any one of the thousands of other booking sites.