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BudgetAir.com Reviews Summary
BudgetAir.com has 521 customer reviews and ranks 219th in the Travel Search Engine category. Common review topics include budget air, customer service, credit card.
Booked with budget air last August 2019. Got cancelled this year due to covid. Was flying with airmalta who refunded our money 7th August this year to budget air. But they keep saying it is with our refund department and as of yet received nothing... do not use this company liars and crooks
Very bad service not refund my money and they have no customer care service bad neglected.no to book
Their response to COVID-19 situation is very bad and indicate a very bad and in trusted company. They cancelled their call center and not available to pick any phone calls and even doesn't reply your e-mails and the refund not processed yet!
Ignore all your messages worst company I have ever dealt with DO NOT USE THIS COMPANY your money is unsafe!
I had a few flights and they cancelled them. I am writing almost two emails every other day. The answer isn't personal. I will go to the lawyer as they need to pay me back my money as they cancelled the flights... it's better to spend a bit more money in better companies than in this one. I understand it's hard with the covid situation but a personal email or phone number to call personally is need it. I will fight until they give me my money back!
It is the MOST annoying flight booking portal! I booked my flight from Wego and a pop up from AirBudget gave me little cheaper rates so I went ahead in booking my flight with them.
I got an acknowledgment stating that I would receive my e-ticket later but that never happened! My money was wasted.
I would request Wego to not show up such scammed sites!
They dont respond to emails. I have cancelled a flight and didn't receive my refund since 5 months, was emailing them for the update they never reply to emails except a standard COVID reply. Though i have clear update from airlines that the amount has been refunded to budget air account 2 months back till now i didn't receive any refund.
Better dont prefer this company to book tickets anymore. WORST WORST WORST service.
We have a booked a flight and the flight was cancelled due covid 19 we are unable to contact them very unprofessional our money just gone we bought a new ticket to fly back until now no response
I had flights cancelled due to COVID. The airline was quick to respond and indicated that they had to pay back to the agent. There is no way to contact Budget Air except for emails. All my emails get the standard COVID reply. More than four months later I am really not happy! Its a lot of money owed and I want to book flights again but first need a refund
Very bad experience with budgetair. My flight was cancelled, I got to know from the airlines. Budgetair not replying on phone and very delayed reply on website. Came back with a message asking me not to contact them and they will try to refund the money from the airlines. They disregarded my request to find an alternative flight. Highly recommend not to book through them.
This website has no customer service. You can't talk to anybody. You don't get back if you send a request.
There is no alive person there.
Scam. Scam
I was told by email my refund for a International flight would take 15 business days and cost me $330.13. It has been 16 working days since my cancellation. I called Skyscanner who informed me over the phone, contradicting their email, that my refund could take over a month. Over $1200.
I booked my tickets before COVID-19 restrictions in Feb 2020 for my trip back home to India in late August 2020. I can't travel now as the place I am going to has become a hot zone for COVID-19 infections. The flight was with Emirates and Emirates clearly has given 3 options (Hold the ticket for a future date, voucher for 24 months or a refund) - THIS INCLUDES TICKETS BOOKED THROUGH A TRAVEL AGENT (See attachments).
I tried providing this publicly available evidence to Budget Air, however, they would not listen to me and blatantly blamed the airline for not issuing a refund. I was so furious that they are able to just dismiss evidence without citing any references/evidence of their own.
Here is the publicly available information:
1) www.emirates. Com/media-centre/emirates-puts-customers-first-in-covid-19-waiver-policies/
Refunds: Customers who have opted to keep their ticket or opted for a travel voucher can still apply for a refund, if they are unable to travel. There will be no refund penalties. Emirates has also made it easy for customers to request these options online through a simple form. For more information, or to apply for any of the above options, customers can visit emirates.com. Customers who have booked through their travel agents should contact their agents for assistance - the same waiver policies will apply.
2) www.emirates. Com/ca/english/help/refund-request/
Tickets booked through a travel agent If you booked your ticket through a travel agent, you can choose to keep your original ticket or request a refund, in accordance with our policy. Please contact your travel agent to arrange this.
I had to file a dispute with my credit card company and get my hard earned money back. I really did not want to do this but they left me with no option.
PS: I have spaces between the URLs as I am not able to submit URLs in the review. Fix the spaces to visit the URLs.
They sent me e ticket that does not exists! Called airline they told me they have only reserved it than canceled it! Luckily they have space from stansted with different airline! Costing me £170 taxi!
Budget Air is a complete fraudulent scam. Don't ever use this company. They do not honor their agreements. They have a computer send automatic updates from people that I am pretty sure don't exist. You can't call them. No real person will ever engage with you in any type of meaningful conversation to find solutions to your problems. Budget Air has been running from me for the better part of three months now over canceled flights due to Covid that was completely out of my control. I was not offered a refund or a voucher but rather still left completely in the dark. Every copy paste email they sent said they were working on it and that I would receive restitution for flights not honored. Now they just don't email me back. To add insult to injury this crappy company is still sending me emails trying to get me to pay for more flights. They are completely out of touch and I am out 1400 dollars. Budget Air is wack. Steer clear!
How can companies like this one are still able to operate? There's no regulation whatsoever? They get the money, no tickets and no customer service. Holidays ruined.
Worst customer service, got cancelled the ticket of 9th April 2020 due to Corona virus, but still didn't got any refund.
Making excuses that Airline company responsible of refund.
Complete scammer!
Dont ever use this website for booking!
From what I've been reading BudgetAir is managed by Travix International BV (in short, Travix) with company head quarters in Amsterdam, Holland. Travix was however acquired or taken over by Trip.com Group which is based in Shanghai, China at the beginning of this year. This therefore means that somebody new is now running the BudgetAir show and if we are now playing by Chinese rules then GOOD LUCK with getting a REFUND. I'm actually down by 18 Malaysia Airline tickets purchased from BudgetAir with no apparent way to contact them as of now, will book directly next time, no more third party agents. BTW, Trip.com Group also operates Skyscanner which is another third party agent selling plane tickets, so BUYER BEWARE. The above information can be verified via Wikipedia.
PLEASE DO NOT BOOK WITH THIS TRAVEL AGENCY. IF YOU CANCEL, YOU WILL NEVER GET A RESPONSE FROM THEIR CUSTOMER SERVICE. AVOID ALL BOOKING WITH BUDGET AIR.
It was the biggest mistake for reserving tickets with budgetair.com -- There is no customer service and when you send an email, all what you get an auto reply with the same email over and over. No solution, no addressing customer concerns, nothing,... Budgetair.com should be abandoned from Canada
Let us vote and send our concerns to Federal government to abandon their business from Canada.
