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BudgetAir.com Reviews Summary
BudgetAir.com has 521 customer reviews and ranks 219th in the Travel Search Engine category. Common review topics include budget air, customer service, credit card.
Price might be slightly cheaper but the headaches that come with it are NOT worth it! Do not go with budget air. If everything goes smooth it might not be too bad but if anything ever happens, they are extremely terrible to deal with or contact at all. I would advise not to go with them if you don't have to. I have been waiting 5 months for a refund with little to no information or responses from them.
Lost 800 over two return fliights.
They don't have phone line to accommodate customers.
They have email system but 'send button' does not work.
Never been scammed in my life until I meet this morons.
Stay away.
Please save your money and use other websites to make your reservations. I booked travel to India from this website and I am regretting it.
I can't believe this company scan be so unprofessional, I am waiting for my refund since march, I can't get my money, I didn't cancel my flight, they cancelled. All companies already did give vouchers or money back, this company just takes advantage of people.
Waiting 10 months for 239 pound refund. Only receive automated refunds in return.
Can't believe this company is still in business.
Have been waiting refund over 6 month, my bank is trying to do chargeback but they are making problems.
If I could give this company no stars I would
Hey everyone, sharing my own experience here: I am having the worst experience with this company. I have been calling them for a week to try and change my wife's ticket. They are unable to make the change because apparently they don't have data for new flights, IT HAS BEEN A WEEK. On top of that, they keep disconnecting my calls and I have to wait for 30 minutes to get connected to a guy. When I asked if I can talk to a manager, the guy said "sorry we don't have a manager, we are all working from home" So now i am going to lose $1200. It was my mistake to use this agency. Please don't repeat the same mistake so they can go out of business and stop making so many folks like me miserable.
They only know to send an email asking for more time for refund of cancelled flight. I have been waiting for my refund 7 months.
Every body received the same email...
I have sent numerous emails since mid-March regarding the issue below. I have not received a single response of substance to date.
BudgetAir clearly doesn't care about assisting with this issue or even having the common decency to acknowledge it. I haven't been able to make any progress on this with you since March!
We initiated this process before any of our flights and after Westjet announced that they would loosen their refund/cancellation policy. Yet BudgetAir has ignored all my requests to date. I also initiated a cancellation quote request online on the BudgetAir website in regards to our return flight - this was not finalized or resolved.
I wish i could give them minus 5star and reason is below:
My flight was cancelled and as per airline they asked me to contact agency ( in my case it is buget airway) to file refund. But customer support guy asked me to contact the airline for refund.
These budget airway people are using covid as opportunity to make fraud on people refund money.
After this pathetic service from budget airway i would never use this any more and not recommend other for the same.
I booked 2 return flights in Chile with BudgetAir.com. One has been cancelled and BudgetAir.com have insisted that I have to claim a refund or voucher through the airline direct. When I contacted the airline (twice) they said BudgetAir.com had to make the request. 3 emails and 5 phone calls later, BudgetAir.com will not make a request. The airline did provided me with the contact details for their support centre to travel agents and I passed this on to BudgetAir.com, but there has been no progress. Appalling service. Right now I would never use them again.
Do not, I repeat do not book with them.
Imagine taking 7 months to respond to multiple emails... budgetair told me they needed permission from the airline to refund. Said I had to show proof and id get the refund. I showed not only proof but gave a reference number they could contact the airline to open the file and see my refund was approved. They agreed eventually and said the fee is 35 GBP to refund. And I'd be getting back 366 gbp. And i I said sure refund. Finally 7 months later they respond to my ten emails following up and said you're refund is approved the fee to refund is 382 GBP and I'll be refunded 19 GBP. IM SORRRY WHAT? You just raised your fee 350 gbp over the 7 months you ignored my multiple emails? And yet I still haven't even received the 19...
Booked my tickets first time with this company even after the given quote of cancellation charges overcharged me $140 dollars and nobody have explanation about it.
Most useless booking office. The one star is because I have to rate them. They deserve nothing. Taking advantage of covid19 to robb the customers. I have been trying to call them, written them but no word from their side. When I wrote KLM, they sent me back to these thieves. Why engage these louges into booking partnership if klm can not assist. I will never use a booking agent again. Just to avoid being left in the middle of the 2 supper power travelling facilitators. (Agent and flight company)
Once you get them on the phone so they can assist you, every solution involves you giving them the credit card number... bad idea to keep them in business just treat them as fraud
J'ai acheté chez BudgetAir un vol qui n'existait pas... Ils ne m'ont pas informé que le vol avait été annulé! Je me suis retrouvé à l'aéroport sans avion affiché, j'ai du dormir sur place et attendre le lendemain.
Bien sûr ils sont injoignables par téléphone, et quand ils répondent plusieurs jours après ils disent que ce n'est pas de leur faute alors que j'ai toutes les preuves et qu'Air France m'a confirmé et montré leurs nombreuses erreurs.
Evitez de gagner quelques euros en allant chez eux, vous perdrez beaucoup plus.
This company literally didn't tell us the flight was cancelled, we found out for ourselves the day before departure, then will not refund me or respond to any communications. They are deliberately uncontactable too.
Hilariously, when leaving a TrustPilot review they will answer within a few hours so they look like a real company, but never ever use them, they are the literal definition of thieves.
If you took someones money walking down the street and walked off you'd get in trouble, but no this company still trades and pretends to be a real company. Horrific.
BA-*******
Absolute scum. This is the. co.uk version of this company. They make it impossible to get in touch with them to change your order as they have no phone number and they ignore emails. It took me 3 weeks to get a reply to my reservation query, the only problem was my flight was leaving within 2 weeks.
They don't care at all. Pure scum.
They finally refunded my money for the booking that they canceled - after weeks of waiting. And they said they will not refund booking fees!
I realized it is their strategy of earning money. They put offers out that they know in advance that they will not fulfill. Later they cancel and don't refund booking fees and you can't do anything about that. It is in their T&C. Nice business, isn't it? Why is this possible to have T&C that openly legitimize a fraud? I don't get it!
They have canceled my flight and they don't refund my money, I have sent them hundreds of emails and they don't reply, also they have a fake phone number with a recording voice.
I WILL NEVER BOOK FROM THEM AGAIN!
