BudgetAir.com

I was entitled to a refund for the air company (lufthansa) but i made the mistake to buy throug this company. The result... lufthansa return the money to budgetAir and this company keeps the money. Its not possible to contact them. Complete scam

After my flight got cancelled I've received few mails ensuring that my money will be returned. After those few mails, no contact at all and no refund. Luckily I used card and could use chargeback option. Bank accepted the complaint and I've received the money back.
Anyone who paid with debit or credit card - contact your bank and try chargeback. I've had 13 months to do it and luckily got my money back.

Booked a flight to save a few dollars. Then the airline said my flight was cancelled. I called them to see if I'd get a refund, and they said I need to follow up with budget Air. Called budget and they said no refund. Even though there is no flight.

9 months after our flights were cancelled they still haven't paid back our money. No customer service.

I bought tickets from these scammers for a flight in April 2020 which was cancelled due to covid. I have been trying to reach these thieves via email since the last 8 months. Their Australian contact number is not working. I have sent them over 25 emails asking about rebooking my flight as the airlines has allowed rebooking with existing credit. These thieves are neither responding to any emails nor planning to start the Australian helpline. Absolute scammers... will never ever book from them or any agent in future. Have learned it the hard way... Its always better to book directly with the airlines even if it costs a bit more.

Absolute scum. Purchased a flight with "Comprehensive Insurance or Refund Protect" + "Service package - Premium" which says "No extra charges by BudgetAir for changing & cancelling your flight"

I am unable to make my flight now due to COVID and they can't/won't cancel / change my flight. I am fighting with them now to get a refund as this is clearly covered in their refund policybut they are impossible to contact and they do not respond to emails.

Terrible experince and aweful company. Avoid at all costs.

This company is a fraud. Literally the biggest mistake I made online was to pay them money instead of buying directly from the airlines or even some other agency. They come up with new excuses to steal your money. Stay away from them.

I purchased my ticket through them with the intention of saving a bit of money since my ticket was already too expensive. A couple of days after my purchase one of my returning flights got cancelled so the airline sent me a new itinerary. With the new changes the returning trip went from 13 hours to almost 30. I was very stressed and worried and I didn't want to spend that many hours at airport primarily because the current COVID situation, I was nervous to be surrounded by that many people. I attempted to call customer support only to find out that they "currently" don't offer support over the phone, so I sent an email instead. I decided to contact the airline directly 4 days after sending the email because I simply thought no one was going to reply. I was extremely lucky to be assisted by an agent from the airline, they helped me change my itinerary free of charge and I am very grateful for that. I received a reply from BudgetAir 11 days after I sent the email, they simply said that there was nothing they could do since the airline already helped me. I hope this review will help many to stay away from BudgetAir. I was lucky, and I don't want to take the risk again.

This people collected money when flight is cancelled 9 months back still they are telling we didn't received your refund and reply same emails. Finally I contacted airlines they said we already refunded. When ask this question budgetair after that no response for mails. This people don't have customer care number also. Cheating customers and collecting money be careful. Don't prefer at all if you want face issues and mental torture go with this budgetair.

Dear All,
I booked the tickets and cancelled by Budget air due to COVID-19, i am chasing for refund. But Budget air saying that airlines has not refunded money. Ticket has been cancelled in FEB-2020, so far no Refund.
I went personally to both air line Emirates & Oman Air. They already refunded amount to Budget AIr.
I would like file case on Budget Air.
My recommendation to all airlines should block Budget air website and put in black list.

I am still chasing for it and they are so not co-operative. Persistencely same answer they are giving again and again.

Oh boy, where do I start?
I booked my tickets to India from US on Oct 16,2020.
Few days passed by and I received an email saying schedule was changed. 16hrs layover was added after first leg.

It took 2-3 weeks to get to a point where I was so frustrated with customer service and cancelled my tickets.
I paid premium charge of $25 and insurance of $25 so that I can change my flights whenever. Turns out all the cancellations and changes to my booking are still dependent on Airline I travel with. So there goes my $50.

Wait. There is more
First week after the changes were made, I asked them to put me to a schedule that had less layover and they agreed. At this point my travel was still tentative according to airlines. I called them like 3-4 times to see what was happening and all I got back was backend-team was working on issuing new ticket.

Recently, I spoke to airline and found out the booking was actually cancelled and BudgetAir did not bother to update status.
Oct 18 through end on Nov, I was in a limbo where no tickets was confirmed. I was so pissed, called them for one last time on Dec01, I was given an option to fly a 47 hr flight instead (initial flight was 26 hrs) else I had to pay a $100 cancellation fee.
Too many head aches + no guarantee for your flight schedules.

I paid $100 charity cost and booked the original flight I intended to fly on United Airline site itself.

Also, customer service was Travix USA, LLC. They never picked my call. I had to login to budgetAir account and write a feedback to get an email response and find out phone number they respond to.

And, refund takes 8 weeks. I mean why?